Aab Reviews 

Still haven’t received the correct colour hijab after being sent the wrong colour one and having to go through a lengthy process just to justify this with photos etc.
Sent the wrong colour hijab back . No response still.

I am a regular customer I never been disappointed. Excellent communication and fabulous products.

Aab are fantastic! Their clothing are incredible material. Their customer service is fantastic. I had an issue, an error on my part, they promptly handled it so gracefully and kindly. I cannot recommend them enough! Plus their shipping is swift!!

Great quality clothes with modesty as number one priority. Love Aab

Aab has some lovely designs, but unfortunately, the quality has been extremely disappointing.

I recently purchased a coat for £120, and after just a couple of days and only a few wears, the fabric has already started pilling across multiple areas.

For a brand charging premium prices, I would expect much better quality and durability. It’s incredibly disappointing to spend this amount on a coat only for it to start showing signs of deterioration almost immediately.

While I appreciate Aab’s designs and modest clothing range, the quality really needs to reflect the high price tag.

I’ve contacted Aab regarding this issue and am currently awaiting their response. I hope they take my concerns seriously and provide a satisfactory resolution.

I’ll update my review once I hear back.

* I have emailed you on the 3rd November at 11:24

I did not receive my delivery -rather disappointing.

Quality is so good and the prices are the most reasonable I’ve seen for abayas. 100% recommend

AAB RETURNS ARE A JOKE. YOU HAVE TO CHASE THEM. Happened twice so it's not a one off

Love that the dresses come in sizes and lengths, there's a fit for everyone

I have purchased abayas from Aab online a couple of times a few years ago with no issues and the outfits were lovely. They were not cheap but they fitted well and used good quality fabrics.

However, recently I twice purchased dresses online which were showing as available in my size on their website and I was able to order and pay for them. The website stated the items would be delivered within 4-5 days.

10 days later when the order(s) had not arrived, I emailed to ask how much longer it would take. Each time, I immediately received an email back stating "Your order has been cancelled as we did not have enough stock to fulfil the order." No apology and no explanation. It seemed my email prompted someone to check my order and then immediately cancel it.

I was refunded promptly each time, but very disappointed not to receive the order (on 2 separate occasions) after waiting nearly 2 weeks. Aab's customer service is poor and needs improvement. They did not have the courtesy to apologise for the inconvenience caused or explain why I was able to buy the items on their website if they were not in stock.

Unfortunately I now know that the Aab website is not reliable and twice they have let me down when I placed orders for an outfit for a specific occasion. Aab need to update the website so it is fit for purpose and accurate. A website should not sell items that are not in stock. Aab needs to sort this out urgently so that the website immediately reconciles orders with available stock at the time of purchase and updates the webiste in real time. A real shame as the quality of the clothes is good (although expensive) ..... if you can get them.

Awful company and terrible service, charged me my entire order (over $200) and refused to refund me when it did not get delivered.

Awful customer service . Takes weeks for them to respond to emails and whats app is non responsive . The land line number is always closed .

I am so impressed with the quality and elegance of my pieces from Aab. The fabrics feel luxurious, the tailoring is impeccable, and everything fits perfectly. It’s rare to find modest fashion that feels this modern and high-end—definitely worth the investment for a timeless wardrobe. Plus, the delivery was incredibly fast, and the returns process was smooth and hassle-free.

Their customer service is abysmal when it comes to responding to queries and handling refunds. The WhatsApp Customer Care team is extremely slow to respond and, at times, completely unresponsive.
The refund process is also unnecessarily long. Although they say to allow up to 10 working days for a refund or credit voucher, you’re left chasing two or three times for an update, only to receive an automated response. Honestly, shopping with them is not worth the stress.

The review when buying an item informing the fit and style whether to size up or down.

I think your designs are great but over time I’ve noticed the quality slip and also the prices for these are super high.

Brilliant service

If there was an option to give no stars, I would.

The service from this company has been appalling, and in my opinion, the items are not worth the prices they are listed for.

I returned a few items that were purchased as a gift due to sizing issues. A few of the items did not clearly show that they were flared, but appeared to be when received. Unfortunately, my return was a few days outside of the returns window, which meant I could only receive a credit note.

When arranging the return, I was not informed that I would only be eligible for a credit note. I was only made aware of this after they had received the items. At that point, I no longer wanted to purchase from the company again, so the credit note was of no use to me. However, I was told that they could only provide a credit note.

I spent almost a year trying to use the £75 credit note, but struggled to find anything suitable. Their new stock is very inconsistent, and when new items are added, there often seem to be only a small number of pieces available. The quality and choice also did not make me want to continue shopping with them.

As the credit note was approaching its expiry date and I still had not been able to use it, I contacted them to ask whether I could receive a refund instead. I understand that offering a refund in this situation would have been a discretionary gesture, but my main concern is that customers should be made fully aware of what they can expect when making a return outside of the standard returns window. This should be clearly outlined in their terms and conditions and, once again, communicated to the customer before the return is made.

Had I known beforehand that I would only receive a credit note, I would have been better off keeping the items rather than returning them. Instead, I was only informed after the return had been processed.

When I contacted them again, they were not particularly cooperative and insisted that I could only have a credit note. They also stated that, when I initially arranged the return, I had been given the option of either a non-refundable exchange or a non-refundable credit note. This was not the information that was provided to me at the time.

After almost a year, I have finally managed to use the £75 credit note, mainly because I had no other option. However, this will be my final purchase from this company.

Overall, I am very disappointed with the customer service and the way my return was handled. I believe the company should be much more transparent with customers about what happens when returns fall outside the standard returns period.

I like the world of the brand and its products, however unfortunately I see
the quality decrease especially with more polyester while before there was more cotton, I really love the Belle Époque style and the British style.

Big negative point that I hate with Aab is communication, responsiveness, after-sales service it’s a disaster... for the price of the products and the experience you have now, it is essential that you improve this service or to call professionals who take care of it because it is unacceptable to have interlocutors who do not understand anything by email and take 4 days to answer and even see never!

Thanks for your understanding

I liked the design.
It looked really nice on the model.
Very disappointed with the quality of fabric as most of aab has become a polyester lover’s heaven. The item I chose was nice design, viscous fabric (although didn’t feel like it), reasonably fitting but length, as usual had to be shortened significantly which meant it can not be worn immediately and requires time and extra cost for thread of same colour or cost of alterations service! Length available are always soooo long! Aab is obviously aimed at the modelling market or land of the giants.
Overall, Aab does have potential, its marketing is good, nice styles and presentation.