Armed Forces Mutual Reviews 

Receiving an insurance quote was easy. Additional recommendations were provided alongside my request to help make an informed decision. The application was simple to complete with a timely approval process.

She was very attentive and understanding with my situation. She stayed on the phone with me until the whole transaction was completed.

Knowledgeable. Solved issue. Friendly.

Carl was extremely attentive, personal, and knowledgeable. He made the entire process simple, fast, and transparent. I would recommend AFM to anyone.

Overall, the process is easy enough. The communication from the agent(s) could be better. Initially, there was some back and forth email, but then a few weeks went by with no contact from the underwriting team. When I called, the inbox said to leave a number for a callback which never happened, then a few days later, I received 3 emails (one was this survey) that I am approved. Overall, I guess I am satisfied with the company. Communication could be better.

I have been with AAFMA for over 40 years which in my mind is as strong a satisfaction status there can be. I have complete confidence in my wife's security when the time comes

The gentleman that answered my call gave me all the information and help with the application process. Top notch.

I picked up a whole life policy through Armed Forces Mutual while I was still on active duty and it's been smooth ever since. Payments draft out automatically and a rep called last year to check my beneficiary info was still current. When I asked about the cash value I got a real person on the phone quick, no runaround.

I talked to Sandra M. Bonina, and she was very helpful, answered all my questions. Great customer service.

Very contented with the personalized service I received from General Meese and Srey. No delays. No excuses. Straight up customer service. Thank you!

Megan Penry is knowledgeable, professional, courteous and orverall outstanding!!

The woman I spoke with was ably to clearly explain the process required to change the beneficiaries on my policies, as well as direct me to the appropriate form to use.

Well done!

Completed information online, submitted my documents and approval within 24hrs. What more can anyone ask for quick and easy.

Extremely helpful! Very professional and accommodating, and personable. Customer service is out of this world. Have been a member for years for these reasons!

I can't get an honest reason why my daughter's policy was rejected nor can I get anyone to return my calls.

Carl was very knowledgeable and friendly. He was also helpful making things easy to understand
It was even better that he was a veteran like myself.

I’ve been a happy and satisfied member of AAFMAA for more than two decades, but as my 30 year term policy is beginning to run out, I wanted to make sure there was enough insurance for my later years to protect my wife… Jeffrey Hirschler did just an amazing job, explaining my options with such enthusiasm and competency, and made the whole process understandable with excellent service and response times! Jeffrey, as the voice of AAFMAA to me, could not have been a better, energized and motivated advocate for all the amazing benefits, and support and quality options available to, and provided to us retirees! What a great professional he is! Thank you so much!

Great customer service, helpful, knowledgeable, and quick turnaround.

Artemis worked on processing my loan and and even though there’s a 6 hour time difference between us it didn’t matter what time of day I called or texted she would always respond with a smile! Couldn’t ask for better! Highly recommended.. 5 stars!