I would give a "0" if I could - ordered a moses basket called and emailed multiple times no response still waiting it's almost a month since I placed my order -DO NOT ORDER FROM THIS COMPANY !!!!!! I... See more
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See what reviewers are saying
Disappointed that the protective cover on the mattress is such a crinkly plastic material. It makes alot of noise just putting the fitted sheet on. Also, I know it said on the box to be careful when o... See more
Ordered toddler stepstool early May, it is now mid-June and still have not received it. my granddaughter‘s birthday has come and gone. I have tried numerous times to contact customer service to no av... See more
I purchased 2 personalized Baby Lovey's as gifts. I expected my personalization to look like the pictured sample and one did but smaller than expected. The other was even smaller and the first lette... See more
Company details
Information provided by various external sources
Baby Furniture at ABaby.com. Bedding for Baby and Kids, Bunk Beds, Toddler Beds, Cribs, Nursery Furniture and more. Buy Baby Furniture Online.
Contact info
United States
- 877-55-ABABY
- sales@ababy.com
- www.ababy.com
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I would give a "0" if I could
I would give a "0" if I could - ordered a moses basket called and emailed multiple times no response still waiting it's almost a month since I placed my order -DO NOT ORDER FROM THIS COMPANY !!!!!! I have requested a refund from my credit card - REPEAT DO NOT WASTE YOUR TIME!!! go somewhere else.
Incorrect sizes and poor customer service
I placed my order in early July after having received a previous order that fit my custom mattress needs for my baby’s mattress. I got confirmation immediately and then heard nothing further about my order. I emailed multiple times trying to locate the shipment and received no response. Finally, almost a month after my initial order, I told the customer service I was going to request a refund from my credit card and then they finally responded saying one of the fabrics I ordered was no longer in stock so they hadn’t made my order. I elected to get a refund for the one sheet and have them send the other two sheets as ordered. When I received the sheets, they did not fit the mattress size and were extremely large and did not even match the size of one another despite the fact that the same dimensions were provided for each sheet. I reached out about the size problems and they did not ever respond. I am very dissatisfied with these sheets and lack of communication from customer service with multiple issues. It seems that sometimes they can complete the orders in a timely manner with correct sizing but other times they cannot do this. Given the price that I paid for these custom sheets, this is unacceptable!
I ordered custom sheets for my "short…
I ordered custom sheets for my "short queen". mattress. While the package listed the correct dimensions, the fitted sheet was wildly too large. 12" too wide and doubt 5" too long. In my estimation it was a sized for a King.
While their website says they answer back between 24 and 35 hours, they did not. I have sent a second email but am not expecting much. I'll work with my credit card company to resolve the issue.
I purchased 2 personalized Baby Lovey's…
I purchased 2 personalized Baby Lovey's as gifts. I expected my personalization to look like the pictured sample and one did but smaller than expected. The other was even smaller and the first letter was crooked. I sent pictures and asked for a replacement which a week later I had to prompt them again. They apologized and said that they didn't feel the first letter was crooked but said they would send another one out. Five weeks later I reached out asking where my replacement was and another week goes by before they said it was sent out 2 weeks ago. So according to them 9 weeks and no tracking information for me. The product was nice but their customer service is awful.
I have ordered a custom fitted sheet
I have ordered a custom fitted sheet. The sizing on the sheet I received is completely off. After two emails and a voicemail, i am still waiting on a response from this company.
This company is amazing
This company is amazing! I ordered a moses basket for my granddaughter in white. When I changed my mind and wanted to change the color to ecru, I emailed them and got an immediate response saying my order had been updated. I even received a call from them. Yesterday it arrived after and only a few days and it is gorgeous! Be confident buying from them….they will not disappoint. Thank you for being a company of integrity
Havent seen my order and the webpage…
Havent seen my order and the webpage cant be found!
Can not get thru customer service and…
Can not get thru customer service and have not received my refund yet!!!!!
Images are fraudulent and do not…
Images are fraudulent and do not represent the product. Copied images from my site (pawsheets.com) and are using them on their site as their own. The images do not represent their product. They have been notified and did not respond. Do not buy from them as they are not ethical and are misrepresenting products to the public.
The mattress and cover fit perfectly
The mattress and cover fit perfectly! My son sleeps in his crib every night on it.
Custom mattress fit perfect for my…
Custom mattress fit perfect for my grandsons packnplay. Bought a custom fitted sheet also. Delivery was fast.
A baby made our purchase very easy
A baby made our purchase very easy. I called because I was dealing with an old bassinet that they just don’t make the size and needed to custom. They answered my questions and it arrived very quickly. Also love that it was made in NJ!! Thanks!!
Wrong shirt was sent initially
Wrong shirt was sent initially. The shirt was replaced within 10 days.
Ababy.Com fradulent shipping advertising and charges
So I order 2 matress and sheets for a baby bassinet. I ordered it on wednesday at roughly 3PM and paid for next day air as we have twins that have a hard bassinet bottom and no cover. I then get a UPS notice saying it would be here 'next' wednesday or a week later after I piad 32.00 for overnight shipping. I finally get a reply from this idiot Hude and here is what he said exactly as I will cut and paste: "Hello, I want to clarify that overnight shipping means with the carrier- that UPS will deliver it within one day. For expedited processing, you would reach out to us right after placing the order so we could let the warehouse know that you need it to ship quick.
I apologize for the misunderstanding, but I will refund you $15 off the shipping." I got the UPS notice it would be here wednesday on friday the 19th so that makes no sense and he dare say he would only refund half? Products look ok but it is being ran by tight wades with no customer service, you have been warned.
Sheet was not the size I ordered
Sheet was not the size I ordered. It was marked 60x86 but was only 60x66. Sent an email to customer service and have never gotten a response
Perfect!
ABaby was sooo fast in making our custom moses basket mattress. The mattress fit absolutely perfectly in the basket and our son is really comfortable in it - one of his favorite places to be now!
I was following the size and…
I was following the size and measurement guidelines and still the liner/skirt for bassinet did not fit my bassinet.
My nephew and his wife really liked the…
My nephew and his wife really liked the puzzle name stool.
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