Abbots Care Reviews 

Overall a score of 3 because although carers are generally very good, there is a persistent issue of late arrivals. Clients meds are time critical and although the carers dont administer them, they need to be on time to ensure they have been taken.

80% of time the carer is late by 10 to 15 mins. 10% of time are 30 mins late or more ( often due to an incident the office hasnt notified me about) or time changed by office with no notification. Only 10% of time are carers on time.

The worst issues seem to be due to office changing times ( often for good reasons) but giving no notification. There seems to be an assumption the client has no other commitments so can just sit around waiting.

Trying to placate by saying "OK I will write that in the notes" eg about time critical meds, does not placate when it has been said a dozen times before.

I cant comment on other providers, and the carers themselves work hard but overall things dont hang together well.

Overall the staff are really lovely. We have had a few issues with timings and not being informed of appointments being very late, but apart from that tge staff are generally good.
Most of them are caring and a few go above and beyond to make my mum feel cared for and supported.

Caring and thoughtful

The carers are very kind and understand my mums behaviours, which can sometimes be a little challenging. Whenever I have any issues abbots are very good at resolving them. I'm always able to contact the office, their staff are always helpful.

Very friendly staff, always available when I need them.

By and large you employ nice people. Please ensure that their English is slow and clear for old ears. Our normal care worker is firm and efficient. She is empathetic to the patient and engages her in interesting conversation. Her timekeeping is good and she communicates well.

I cannot praise kasha enough for all the work that she has done with and for my husband. The carers are all good with him as he is awkward person. They have been great with him. Thankyou.

Abbots have helped support our elderly parent, who has dementia, with live-in care. Everyone across the whole company - whether care professionals, office staff or managers - have been fantastic. Unfailingly compassionate, responsive and so pro-active in thinking about how to support him and our family through difficult times. Thank you to everyone for your kindness.

I received excellent care at short notice after my second heart procedure in 2 years. Some of the carers were already known to me and it was like receiving old friends.
I was rehabilitating and all the carers were very positive and encouraged me to do as much as I could.
I would not hesitate to use Abbots Care again if I needed to

Overall, I have been very happy with the standard of care provided to my elderly aunt and have no concerns regarding the carers themselves.

Unfortunately, her morning visit time was changed without any prior discussion to a time that is far too early for her. I contacted the office and also spoke with the manager twice, and on both occasions I was reassured that the visit time would be amended from the following day.

Four days later, the visit time still hasn’t been changed. This is disappointing, particularly when caring for an elderly person where routine and suitable visit times are so important. I appreciate that schedules sometimes need to change, but I would have expected the issue to be resolved after being reassured twice that it would be.

The care itself has been good, but the communication and follow-through from management could definitely be improved.

I have been very happy with the regular carers from Abbots Care. I have found them quick to learn and remember my individual needs after the first visit, including the layout of my flat and where to find food and drinks as well as clothes, in fact everything to help with my care. Mental health is also important to me and I have found they appreciate that so we often have chats about any current interests -- time permitting.
I am always happy to see a regular carer because without exception we have a very pleasant relationship, professional but friendly.

They are very knowledgeable about the care industry

I would advise anyone never use this company for care. They masquerade as a care company. Through personal experience, they are inadequate in everything they do. If you want care for a relative find yourself a different company, they are awful.

We have a live in carer from Abbotscare for my parents. She is amazing. Very caring, thoughtful, a great cook, and companion to them. She leaves them alone when they want to just relax and she takes care of my dad when mum is out and about. We had previously used another company and I think AC seem to care more about their staff than the other company. I would recommend them.

Compassionate care for individuals in their own homes. encourages independency,

We were invited to a recent tea party for the local community and I can't thank Abbots Care enough for inviting my nan and family along ❤️
My nan, who is 95 years old throughly enjoyed and we couldn't fault the care and admiration every member of the team gave to hold an impactful afternoon to all involved. The experience provided for an afternoon was amazing!
The compassion and sense of humour, and love for eachother was shown throughout.
We can't wait for the next one, and can see the impact first hand that this has on everyone invited and involved in making this happen.

Very good when coming in caring for my 85 year old dad they always helped in every way possible I would recommend these carers services

Amy visited my Dad Anthony Maurer on Sunday 15 Feb 2026- she went above and beyond for my dad and he felt really looked after and couldn’t thank her enough, she was realised one of my dads medication was missing following a discharge from hospital and she organised this asap.

Thank you Amy, my dad thinks your a diamond.

My father received care from May 2024 - January 2026.
Overall not a very good experience with Abbots Care St Albans. The positives being that my 95 year old father was always treated kindly and respectfully and there were a few carers who were very good. The negatives: lots and lots of different carers with varying degrees of skills and experience, many instances of tasks not being completed properly or not at all e.g. not cleaning the toilet and commode, forgetting to change the bed, leaving obstacles in the way of the toilet, leaving shower area wet, forgetting to put my fathers alarm back on after showering/dressing not putting soiled incontinence pads in the bin, not following clear instructions e.g. switching off my fathers night light when told not to, leaving food or drinks out of reach so my father could not get to them, taking out the wrong meals to defrost and lack of basic culinary skills. In addition the administration support and organising of medication leave a lot to be desired. My sister and I had to make umpteen phone calls and send lots of emails to complain about issues and did not always receive responses. The experience was exhausting and frustrating for us. We felt we did more of the actual work ourselves than the carers. All this and rated outstanding by the CQC - something not quite right here? At the end of the day all this points to the ineffectiveness of senior management as the buck stops with them. Camille Leavoid the MD needs to take action to sort out the many weaknesses. The CQC also need to be notified so that the next inspection can focus on all the issues raised by the families of their loved ones as they deserve better.
Once again just to reiterate there were some very lovely
good carers and no one was abusive to my father.

It might be the worse company, please protect your loved ones , dont let Abbots near them . Carers lire about time, saying they stayed 30 minutes, but only stayed 10 minutes, lazy only doing minimum. Management even worse , no one speaks any English.Some of the cares are more interested in the Landlord why he is not in , than doing their work looking after my daughter. Why is her Landlord need it to make her cup of tea ? No comment!