Aberdeen Sewing Machines Ltd Reviews 

388
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 244 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally knowledgeable and friendly staff for providing helpful advice and outstanding support during new machine purchases and store visits. People note that the team is patient, welcoming, and efficient when handling sewing machine repairs, offering great assistance without any sales pressure. Some reviewers were not happy with delivery problems and postal services experienced during the online shipping process. Consumers mentioned that standard postal methods could be improved for small items or that external courier delays occasionally affected their otherwise completely smooth and pleasant transactions.

What people talk about most

Service

Reviewers highlight positive aspects of service, frequently expressing great satisfaction with the... See more

Staff

Reviewers mention positive feedback about staff, consistently describing team members as exceptionally... See more

Product

People report positive experiences with products, frequently highlighting great prices on spares and a strong... See more

Customer service

Customers consistently note positive experiences with customer service, praising the knowledgeable staff who... See more

Delivery service

Users describe positive interactions with delivery service, frequently expressing great satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have now bought two machines from Stephen. Tracey was so patient with me and showed me the basics on the Stellaire before I committed to buying. There was absolutely no pressure to buy whatsoever an... See more

Rated 5 out of 5 stars

Aberdeen sewing machines were one of the few companies that would supply an old Bernina part I needed. They dispatched it quickly and the packing was good. I cannot fault their service. Unfortunate... See more

Rated 5 out of 5 stars

Excellent service by owner/mechanic. Most professional and friendly person, very knowledgeable knows where everything is in an instant. Machine repaired quickly and at a reasonable price. More than h... See more

Rated 5 out of 5 stars

lovely customer service. Top quality product knowledge. Wanted a part for my machine and got a free diagnosis of possible problems, We have started using this company recently as our local supplier w... See more


Company details

  1. Sewing Machine Store
  2. also in
  3. Embroidery Service
  4. Embroidery Shop
  5. Sewing Machine Repair Service
  6. Sewing Shop
  7. Textile Engineer

Written by the company

Aberdeen Sewing Machines Ltd specialise in the sale, maintenance, servicing and repair of domestic and industrial sewing & embroidery machinery. Aberdeen Sewing Machines are authorised agents and repair centres for Brother, Janome, Bernina, Juki, Pfaff, Husqvarna Viking, Singer and Silver Sewing & Embroidery Machines. Aberdeen Sewing Machines stock a large range of parts and accessories for all domestic and industrial sewing machines.


Contact info

4.9

Excellent

TrustScore 5 out of 5

388 reviews

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Asks customers to review

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Replied to 50% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(388)

244 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service as always

Excellent service as always.

I bought my last sewing machine here and this now my go to place when I need thread or sewing/sewing machine accessories. I struggle to leave without something I didn’t know I needed.
The staff are friendly, helpful and very knowledgeable, if you need any sewing related advice this is the place.

November 2, 2026
Rated 4 out of 5 stars

Original Brother spares at a great…

Original Brother spares at a great price. Postal charges a bit large for four rubber feet though. (Over £5.00!).
Unfortunately, the only supplier with feet at a non-ripoff price.
A lower postal service for what was essentially a padded bag would have been appreciated.

October 31, 2026
Aberdeen Sewing Machines Ltd logo

Reply from Aberdeen Sewing Machines Ltd

Hi Philip, thank you very much for your review. Unfortunately, the postage companies are expensive the cost of 1st class mail for us is £5.15 + VAT and Royal Mail charge us over £1200 per year to collect our mail on a daily basis. We know that on cheaper parts the cost of the postage can be more than the parts. However, this does not affect what we (and other small businesses) are charged. We know that when you are presented with the order and it shows the freight cost that this may put potential customers off. However, unfortunately quality postage options are limited (We have had bad experiences with other companies and choose not to use them). Thank you very much for you custom.

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Rated 5 out of 5 stars

This company is first class

This company is first class. Service is great and staff really helpful. In the past Steve the owner fixed my much needed sewing machine at the drop of a hat despite being busy and ordered a part for my machine I needed recently same day.

October 29, 2026
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