Al meerdere keren via about you besteld,snelle levering,groot assortiment ,betere prijzen ! Top site 😊
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Today I received an email from this company so called because I subscribed or ordered in the past. Which I did not. That means this company gains info via an illegal way, for instance buying dat... See more
Company replied
I am extremely disappointed with this experience. I have always used ABOUT YOU and trusted the brand, which is why I felt comfortable placing an order through ABOUT YOU Outlet. I never expect... See more
Company replied
I bought Teva sandals online from About You (NL), they arrived two days later, spotless, the right size and colour, no issues whatsoever. Very happy! I was a bit cautious to order from About You due t... See more
Company details
Written by the company
Bestel jouw favoriete items vandaag nog bij ABOUT YOU. Gratis verzending* & retour! · Meer dan 2.000 merken · 30 dagen bedenktijd
Contact info
3.0
Average
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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Al meerdere keren via about you…
Al meerdere keren via about you besteld,snelle levering,groot assortiment ,betere prijzen ! Top site 😊
July 3, 2026
Unprompted review
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I am extremely disappointed with this…
I am extremely disappointed with this experience.
I have always used ABOUT YOU and trusted the brand, which is why I felt comfortable placing an order through ABOUT YOU Outlet. I never expected to have such a poor experience.
My order is marked as completed/delivered, but I have not received the parcel.
The tracking number provided however, when I try to track it, the carrier indicates that no parcel exists with this tracking number, which is very concerning.
I also have a flight coming up very soon, so I would really appreciate a prompt resolution to this issue.
July 1, 2026
Unprompted review
Reply from ABOUT YOU Nederland
Hey Zehra,
Thank you for your message.
We are very sorry to hear that something went wrong with your order. This should never happen!
It's certainly not our habit and we'll do everything we can to make up for your disappointment.
Your feedback is important to us and we take criticism very seriously. Consequently, we have passed on your comments internally.
It would be great if you could contact our customer service so they can support you with the issue. They will try their best to help you as soon as possible.
Best regards,
Your ABOUT YOU team
Illegal data
Today I received an email from this company so called because I subscribed or ordered in the past. Which I did not.
That means this company gains info via an illegal way, for instance buying date via odido hack.
Therefore, sincerely FO.
July 3, 2026
Unprompted review
Reply from ABOUT YOU Nederland
Hey Niels,
Thank you for your review. I'm sorry to hear that you've received a newsletter which you did not subscribe for. On the bottom of the page you can click on 'Unsubscribe' and this way you can make sure you won't receive any emails again in the future.
As About You is a German company, we're legally obliged to stick to the strict privacy laws in Germany. These are even more strict than the Dutch or EU ones. We would receive an enormous punishment if we would use data from other companies as this is strictly forbidden. We are handling our data very carefully. If you'd like to know more about this, feel free to read our privacy policy that you can find on all our webshops.
I hope I've informed you well and I wish you a nice rest of the day.
Kind regards,
Your ABOUT YOU Team
Very disappointed with About You
Very disappointed with About You. I returned my order over a month ago and still have not received my refund. I have called customer service four times, and each time I received the same automatic response saying they would investigate and get back to me. However, no one has provided an update or resolved the issue.
Waiting more than a month for a refund is unacceptable. The lack of communication and customer support has been extremely frustrating. Based on this experience, I will never buy from About You again and cannot recommend this company to others.
May 26, 2026
Unprompted review
Reply from ABOUT YOU Nederland
Hey Ana,
Thank you for your review. I'm sorry to hear that you had to wait so long for your refund. Unfortunately, we have had problems with the refund system for some time now, which meant that it looked like they had been processed, but in the end they were not confirmed and you did not actually receive the money. We apologize for this! Unfortunately, this also meant that it took much longer than we had hoped to resolve the issue, and we are doing our utmost to deal with it as quickly as possible.
If you still haven't received your money, I recommend contacting our customer service team. They are aware of the issue and will try to help you as soon as possible.
I hope you will give us a second chance and that we can welcome you back to our webshop.
Kind regards,
Your ABOUTYOU Team
Disappointed
I ordered a jacket on aboutyou.nl
It took 4 days before they shipped my item. When i was at work i received a message from the carrier that my parcel was delivered. Unfortunately there was nothing in my mailbox or delivered at my neighbours. After this i contacted customer service using the chatbot and contactform. Unfortunately i didn't receive an answer from both.
Wish i had read the reviews about this webshop before. My ordernumber is aynl-545-384806921
June 19, 2026
Unprompted review
Reply from ABOUT YOU Nederland
Hey Ron,
Thank you for your message.
We are very sorry to hear that something went wrong with your order. This should never happen!
In order to help you as much as possible, we invite you to send an e-mail with your order number to our customer service department, who will do their utmost to resolve the problem as soon as possible.
Best regards,
Your Team ABOUT YOU
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Quick
Quick, easy, and I got my clothes cheaper here than at another store. Pretty happy overall.
May 10, 2026
Unprompted review
I returned my order to ABOUT YOU and…
I returned my order to ABOUT YOU and provided valid proof of shipment and tracking information. Despite this, ABOUT YOU refused to issue a refund, claiming that the package weight upon arrival did not match the original shipment weight.
Any discrepancy that occurred during transport was clearly outside of my control. As a customer, I fulfilled my obligation by returning the item correctly.
I am very disappointed with the way this case has been handled. Customer service confirmed several times that they will not reconsider their decision, even if I provide a police report.
I kindly ask ABOUT YOU to contact me directly and review my case once again in order to resolve this matter fairly.
January 4, 2026
Unprompted review
Reply from ABOUT YOU Nederland
Hey Salenko Anastasiia,
We are sorry to hear that you are not satisfied with our services. Your feedback is important to us and we take criticism very seriously. We will pass on your comments internally.
However, as via this platform your personal details and the respective order aren't visible due to privacy policies, I recommend sending your complaint either to our customer service directly or file an official complaint via Thuiswinkel. In these cases our customer service can look into the case and help you further.
We thank you for your message and use it for our development and improvement.
Yours faithfull,
Your ABOUT YOU Team
I am very disappointed with my…
I am very disappointed with my experience with ABOUT YOU. You cannot leave reviews for products, which makes it difficult to share honest feedback. Delivery takes around two weeks, which is quite slow compared to expectations. The order status is also not updated in real time, so it is not reliable. In addition, the product quality is poor and does not match the descriptions or expectations. Overall, I do not recommend this service.
April 21, 2026
Unprompted review
Reply from ABOUT YOU Nederland
Hey Maria,
We are sorry to hear that you are not satisfied with our services. Your feedback is important to us and we take criticism very seriously. We will pass on your comments internally.
Therefore, we thank you for your message and use it for our development and improvement.
Yours faithfull,
Your ABOUT YOU Team
I had a mistake in my delivery address…
I had a mistake in my delivery address and noticed right after ordering. I called the service but they were not able to correct it.
April 15, 2026
Unprompted review
Reply from ABOUT YOU Nederland
Hey,
We are sorry to hear that you are not satisfied with our services. Your feedback is important to us and we take criticism very seriously. We will pass on your comments internally.
Therefore, we thank you for your message and use it for our development and improvement.
Yours faithfull,
Your ABOUT YOU Team
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Avoid this company if you want to receive what you have paid for
Appalling company.
Their "shipment updates" are untruthful (to be polite), with the supposed delivery not moving in days.
If they are shipping from where they say they are, I could have driven to and from there ten times since I paid for the item.
April 11, 2026
Unprompted review
Reply from ABOUT YOU Nederland
Hey David,
We are sorry to hear that you are not satisfied with our services. Your feedback is important to us and we take criticism very seriously. We will pass on your comments internally.
Therefore, we thank you for your message and use it for our development and improvement.
Yours faithfull,
Your ABOUT YOU Team
Spak
Inside the box, the no-name boots were wrapped in paper of the brand I ordered.
If this was not done intentionally to mislead, then what exactly counts as misleading?
April 9, 2026
Unprompted review
Reply from ABOUT YOU Nederland
Hey Sofia,
Thank you for your message.
All suppliers are authorized and the products on our site are original. Unfortunately, the original packaging is sometimes damaged, so in exceptional cases products are packed in white universal packaging.
However, we regret to learn that the item ordered does not meet either your or our quality requirements, and apologize for any inconvenience caused.
We invite you to send an e-mail to our customer service department, which is proactive and will undoubtedly do its utmost to alleviate the problems you have encountered.
We thank you for your message and will use it to improve our service.
Yours faithfully,
Your Team ABOUT YOU
secret charges and terrible customer service
I’m really disappointed with my experience. After placing what was already a very expensive order for a coat, I wasn’t provided with a tracking number, so I had no visibility on where my parcel was or when it would arrive. I had to chase this up myself, which is frustrating for such a high-value purchase.
When the item was finally marked as delivered, I then discovered it was actually being held in customs, and I’m now expected to pay an additional £55 to receive it. This charge was never made clear at the point of purchase, which feels misleading.
I reached out over a week ago to ask how this situation would be handled and to get some clarity, but I’ve yet to receive a helpful response. Overall, the lack of communication, unexpected costs, and poor customer support have made this a very disappointing experience. I would not feel confident ordering again. Don't order from here!!
March 11, 2026
Unprompted review
Reply from ABOUT YOU Nederland
Hey,
Thank you for your message.
We are very sorry to hear that something went wrong with the trackinig & delivery of your order and that you had to pay extra for customs. This should never happen!
It's certainly not our habit and we'll do everything we can to make up for your disappointment.
Your feedback is important to us and we take criticism very seriously. Consequently, we have passed on your comments internally.
It would be great if you could contact our customer service so they can support you with the issue. They will try their best to help you as soon as possible.
Best regards,
Your ABOUT YOU team
My wife was about to place an worded of…
My wife was about to place an worded of $1200 , thank goodness I read the reviews.
Scammers this days are on another level 😈
March 20, 2026
Unprompted review
Reply from ABOUT YOU Nederland
Hey Kevin,
Thank you for your review. Your feedback is important to us and we take criticism very seriously. We will pass on your comments internally.
Therefore, we thank you for your message and use it for our development and improvement.
Yours faithfull,
Your ABOUT YOU Team
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Slow
On day of ordering the status changed into 'your parcel has been processed and will be handed over to our carrier shortly'. 4 days later, the status hasn't changed at all. Calling customer service is a nightmare - 13 minutes in queue and counting.
March 14, 2026
Unprompted review
Reply from ABOUT YOU Nederland
Hey Cindy,
Thank you for your message.
We are very sorry to hear that something went wrong with the return of your order. This should never happen!
It's certainly not our habit and we'll do everything we can to make up for your disappointment.
Your feedback is important to us and we take criticism very seriously. Consequently, we have passed on your comments internally.
It would be great if you could contact our customer service so they can support you with the issue. They will try their best to help you as soon as possible.
Best regards,
Your ABOUT YOU team
I’ve never come across such a terrible…
I’ve never come across such a terrible company. They promise to deliver something within a week. When you email them, you get a dismissive reply saying, “You need to be more patient.” A month on, it still hasn’t been delivered. You ask for a refund, and the reply is, “You need to be more patient.”
March 13, 2026
Unprompted review
Reply from ABOUT YOU Nederland
Hey Jacques,
We are sorry to hear that you are not satisfied with our services. Your feedback is important to us and we take criticism very seriously. We will pass on your comments internally.
Therefore, we thank you for your message and use it for our development and improvement.
Yours faithfull,
Your ABOUT YOU Team
Return service does not work
I have received the shoes on 13/12/2025. As their return system didn't work, they asked me to send the shoes via normal post. I sent them than my receipt from 16/12/2025 and they paid me the shipping back. However these were the only money what they returned. To my bad surprise, i received the shoes back in mid of February. I was trying to complain as I was clearly in right. But they stopped answering. Stay far from this company. Highly disappointing experience.
February 10, 2026
Unprompted review
Reply from ABOUT YOU Nederland
Hey,
We are sorry to hear that you are not satisfied with our services. Your feedback is important to us and we take criticism very seriously. We will pass on your comments internally.
Therefore, we thank you for your message and use it for our development and improvement.
Yours faithfull,
Your ABOUT YOU Team
order was cancelled
My order was cancelled and they didn’t give a reason in the app, I had to call them to get the actual reason (stock ran out). I was a little bummed that I wouldn’t receive my order but the refund did arrive within two days.
March 5, 2026
Unprompted review
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Total scam and fraudalent
Total scam and fraudalent, Although customer service claimed several times they have mistake in the end they havent accept their mistake and steal my money. Do not make any purchase from here. Allthough I have lots of proof they dont give my money back.
March 5, 2026
Unprompted review
Reply from ABOUT YOU Nederland
Hey Ali,
Thank you for your review. I'm sorry to hear that you had to wait so long for your refund. Unfortunately, we have had problems with the refund system for some time now, which meant that it looked like they had been processed, but in the end they were not confirmed and you did not actually receive the money. We apologize for this! Unfortunately, this also meant that it took much longer than we had hoped to resolve the issue, and we are doing our utmost to deal with it as quickly as possible.
If you still haven't received your money, I recommend contacting our customer service team. They are aware of the issue and will try to help you as soon as possible.
I hope you will give us a second chance and that we can welcome you back to our webshop.
Kind regards,
Your ABOUTYOU Team
Worst platform to work with
Worst platform to work with! No issues are resolved in a timely manner. They promise you big things in the beginning but none of that ia followed through.
The platform does not even work properly. Products pending approval since 3 weeks. Products with stock show as no stock... Absolutely bad!!
February 28, 2026
Unprompted review
Reply from ABOUT YOU Nederland
Hey Jerelyn,
We are sorry to hear that something went wrong with your order.
We have informed our internal team and are doing everything necessary to ensure that this does not happen again. Please do not hesitate to return to our customer service department. We are sure that they will find a solution to this problem.
Kind regards,
Your ABOUT YOU team
Customer service can be a bit better
March 2, 2026
Unprompted review
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