Abt ElectronicsReviews 

502
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 51 reviews, reviewers had a great experience with this company. Customers frequently praise the delivery service, noting that staff members are friendly, respectful, efficient, and knowledgeable during installation and removal processes. Many people appreciate the quick and timely delivery, often arriving within the scheduled window, and the care taken to protect homes during service. The overall service experience is often described as excellent, with installers being professional, competent, and providing clear explanations. However, some customers experienced issues with product quality, receiving faulty, low-quality, or even used items sold as new, with missing parts or visible damage. There were also complaints about customer service, with some reviewers finding agents rude, dismissive, unprofessional, and unwilling to help or take accountability for defective products. Additionally, a few people reported problems with shipping, including delayed deliveries and non-functional tracking numbers.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality, with some customers receiving faulty or used... See more

Delivery service

People report positive experiences with delivery service, often highlighting fast shipping and timely... See more

Staff

Users describe positive interactions with staff, praising their professionalism, helpfulness, and efficiency... See more

Service

Customers consistently note ambiguous experiences with service, with many praising the professionalism,... See more

Customer service

Consumers find customer service to be ambiguous, with some reviewers reporting excellent and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our of our new washer and drier was seamless. Our ABT delivery team, Tony and Richard, were so friendly, respectful and efficient. Our home has narrow entrances, hallways and staircase with a challeng... See more

Company replied

Rated 5 out of 5 stars

The two ABT deliverymen were awesome. I had an ancient Chambers wall oven. It is brick lined so VERY HEAVY. It was difficult to uninstall but they did it. Installed my new Kitchenaid and perfectly... See more

Rated 5 out of 5 stars

everything went great your install guys were friendly 'put runners down to protect the floors and were good. I would definitely recommend Abt

Company replied

Rated 5 out of 5 stars

Josh at ABT online is awesome! Highly recommend for an out of state customer - efficient responds to emails and highly competitive.

Company replied


Company details

  1. Electronics Store

Written by the company

Free shipping available - Abt.com is a leading retailer of quality consumer electronics and appliances. Our electronics store offers you the ability to shop for all your appliance and electronic product needs in one online store.


Contact info

4.1

Great

TrustScore 4 out of 5

502 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(502)

53 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had a fantastic experience with the…

I had a fantastic experience with the Abt delivery team at my home in Morton Grove. The driver, Andy Gonzalez, and his helper, Joshua Alvarez, gave me a helpful courtesy call right before arriving so I knew exactly when to expect them. They were highly professional, delivered my new refrigerator perfectly, and took care of the old appliance removal and recycling quickly and efficiently. Great service all around from Andy and Joshua!

July 1, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Abt rocks

Wow! Abt price was the lowest for a great garbage disposal recommended by Consumer Reports. The customer representative was awesome and the shipping was prompt. I’m a pleased customer.

June 18, 2026
Unprompted review
Rated 5 out of 5 stars

Our Samsung fridge had quit making ice…

Our Samsung fridge had quit making ice and one of the solutions was to change the water filter...oops, we hadn't changed the filter in the 5 years we had owned the fridge. I googled where to buy a filter and Amazon was top of the list, then I saw Abt Electronics next. So I compared the two. The price was the same and although, there is a HUGE Amazon warehouse about a mile away, Abt could deliver 2 days earlier, so I gave them a try and everything went perfect! The new filter is installed and the fridge is again making ice. Would purchase from again.

June 24, 2026
Unprompted review
Rated 1 out of 5 stars

Frigidaire and GE ranges both faulty

I bought a Frigidaire Gallery range that was on recall. The recalled part was replaced and I had an additional 4 service calls each for a separate issue with range. ABT agreed to replace only after Electrolux agreed to reimburse them. I paid additional $400 for GE Profile yesterday. The range arrived and the hinges on the sides of the oven are protruding and several screws are missing. A piece of the frame at top of stove has gap and slides on and out when you touch. I also believe the model I received is a year old. I have to call and arrange for replacement again. The products I am receiving are faulty and low quality. I will ask for reimbursement so I can purchase quality product elsewhere.

June 21, 2026
Unprompted review
Abt Electronics logo

Reply from Abt Electronics

Hi KB, Our products are brand new from the factory and use the same distributors as our local competitors. If you can please give me a call at 847-544-2836, I would like to look into this and make sure you are taken care of. Thank you Dan Obradovic, GM

Advertisement
Rated 5 out of 5 stars

Best Installation Ever

The installers were right on time. They encountered a problem removing out old stove and knew exactly what to do. They instructed us on the procedure when you get a new stove and also told us we could reach out for help any time. This was definitely the best delivery and installation of an appliance we have ever had.

June 16, 2026
Unprompted review
Abt Electronics logo

Reply from Abt Electronics

Hi Joanne, We truly appreciate your kind words and are so glad to hear about our installers. Enjoy your new stove, and please don’t hesitate to reach out if you ever need anything!

Rated 5 out of 5 stars

Excellent customer service from the Manager

After a stock issue with my order, one of the ABT managers, Dan, personally contacted me to address the situation. He was incredibly helpful and quickly resolved the issue with my order. While the initial experience was rocky, Dan's excellent customer service and dedication to making things right really impressed me. Thank you, Dan, for stepping up and fixing the problem. I now better understand why you have been in this business for 90 years

June 2, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

The salesperson

The salesperson, Mark, was excellent and very helpful. The delivery was on time and the
installation was done with outstanding professionalism. The technicians explained everything about the dryer and provided a great experience, the best ever. All of my future appliance purchases will be from ABT!

June 10, 2026
Unprompted review
Abt Electronics logo

Reply from Abt Electronics

Hi Richard, Thank you and we appreciate the business!

Rated 1 out of 5 stars

The take your money and then don't…

The take your money and then don't deliver. They lie. They deny chat, phone call and email.

June 7, 2026
Unprompted review
Abt Electronics logo

Reply from Abt Electronics

Hi John, For first time customers we use a 3rd party verification system in order to prevent fraud and help protect our customers. After several attempts were made to contact the payment method holder and were not answered, the order was cancelled. The payment was refunded on 6/9. We do not "take your money and not deliver." If you would like to replace the order and contact our verification team at 847-919-3799 we would be happy to process the order after verification is completed. Thank you

Rated 5 out of 5 stars

Perfect delivery & installation

We had some level of anxiety about the process of replacing our double wall oven. As soon as your team arrived, they showed total confidence in getting the job done. And they did a fantastic job! Our expectations were exceeded. Big thanks to the delivery team from ABT!!

June 8, 2026
Unprompted review
Rated 5 out of 5 stars

Service with a Smile

When I placed my order online, I was unaware that this was just a "drop off service" and was alerted to it after I had already paid. I used the online Chat feature and the rep assured me they would carry it up to the 2nd floor for me. My A/C purchase arrived fairly close to the expected time which was late into the evening. I was able to use the tracking link to gauge the arrival time, however; my delivery rep Ronald communicated his schedule prior to the delivery. He was so pleasant, professional, and extremely considerate. When I tried to tip him he would not accept it. He thanked me for my business a couple of times and had a smile on his face the whole time. I would use this service again in a heartbeat! Plus Ronald was just awesome. Thank you!

June 9, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

The best for online electronic orders

I keep coming back to Abt. Their website is extremely user-friendly. Shipping is always quick. And every item I have ordered from them has been perfect.

May 11, 2026
Unprompted review
Abt Electronics logo

Reply from Abt Electronics

Tonya, Thank you for the review and loyalty!

Rated 5 out of 5 stars

Quick and friendly experience

Our of our new washer and drier was seamless. Our ABT delivery team, Tony and Richard, were so friendly, respectful and efficient. Our home has narrow entrances, hallways and staircase with a challenging 2nd floor laundry closet. Our old machines were quickly removed. Tony went the extra mile by fixing our gas connection. Everything was tidy and quick. Couldn't be happier.

May 28, 2026
Unprompted review
Abt Electronics logo

Reply from Abt Electronics

Hi Kelley, Thanks for the feedback. We appreciate your business and will recognize the drivers for their great work.

Rated 5 out of 5 stars

Met all expectations

User friendly website. Ease of ordering and tracking. Competitive pricing. Delivery time acceptable

May 17, 2026
Unprompted review
Abt Electronics logo

Reply from Abt Electronics

Hi Danny, Thank you for the review and we appreciate your business.

Advertisement
Rated 5 out of 5 stars

Panasonic 4-n-1 Microwave

Works great, great service, fast shipping, beat Amazons price (and I know it’s the genuine microwave, not counterfeit)…keep up the good work! Y’all did great overall!

May 26, 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer Service!

I had ordered a Bissell Big Green Machine Professional Carpet Cleaner from Abt to prepare for guests arriving last Sunday. While the product unfortunately stopped working shortly after I began using it, the way the Abt representative handled the situation over the phone was remarkable. After a disappointing interaction with Bissell's technical support, I called Abt and spoke with a gentleman who was incredibly helpful. He listened to my concerns and immediately sent a return label.

I was thoroughly impressed to see that as soon as Abt received the defective unit, a replacement was shipped out later that same day. While the product itself was a letdown, the level of customer service provided by Abt was incredible. They truly accommodated my situation and turned a stressful experience into a positive one.

This was my first time shopping at Abt, but it won’t be my last!

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

The two ABT deliverymen were awesome

The two ABT deliverymen were awesome. I had an ancient Chambers wall oven. It is brick lined so VERY HEAVY. It was difficult to uninstall but they did it. Installed my new Kitchenaid and perfectly and showed me how to use it. They were great.

May 15, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look