Professional, they don't walk away from a problem
We had a home stairlift installed for my Mom, out of the Oakville store (I don't know how independent the locations are, unfortunately). In our case we had a tight stairway with a 180 degree bend, and these guys are trying to measure for a custom build done out of country. While they were very thorough in their measurements and quotation process, nonetheless there was a problem when the lift came in and was installed, it cut off more of the stairway than anticipated.
Instead of walking away from the problem, these guys absolutely acknowledged and owned the issue, came back in few days to completely re-install the lift and squeeze out an extra few inches of space for us (almost exactly the original expectation), at their own cost, and would not charge a thing until assuring that we were satisfied. Top marks!