Ace Fx Limited Reviews 

Simple and Efficient

Yes , it is great service going into Canary Wharf branch to buy dollars and euros . But if one wants other currencies and cannot visit branch to order them , the ordering process on the web is complicated and i found too difficult to follow. so I gave up

Best exchange rate.
Good service
Fantastic staff

All as expected except the notes available were only large.

Excellent experience. Efficient and great communication throughout the process.

I prebooked online various currencies to exchange to £, when I arrived at their London Bridge branch, one of the notes wasn't accepted because it was older currency. I was fine with that, it was just worth £3.25 so I requested that they take this amount from my total. The man at the counter argued that he needed to take £1 admin fee but I showed him my quote that was sent to me online from Ace-FX, which showed that I had already paid the £1 admin fee. This guy stole an extra pound from me, telling me to go away if I didn't like it.

I told Ace-FX about this & they are lying, saying they did an investigation & believe all was correct. A BLATANT LIE!! Nobody should be surprised, Trust Pilot have noted their account as being deceptive & purposely misleading by the company themselves. DON'T TRUST THEM, go elsewhere.

Nice easy and super friendly. Helps that they take cash too. Will be back.

Great rates and good service. Tom was very helpful. Would recommend to others and will definitely be coming back.

Great service and great rates

They are a great company and the staff are amazing. So friendly and approachable.

Tom helped me out - lovely place I use it every time I need to change currency.

Syper fast service recommended

Great team and very personable

Very quick and efficient

I would not recommend Ace-FX based on my experience.

My money took four days to be transferred, causing me to miss a pre-arranged trip. Throughout the process, communication was poor, and it was only at the last minute that I was told they were using a different company to complete the transfer. This should have been made clear from the start.

The service was unprofessional, unreliable and lacked transparency. When you’re transferring money, you need to know who is handling your funds and have confidence that the timescales quoted are accurate.

To make matters worse, I couldn’t find a clear complaints procedure. For a company handling customers’ money, this is completely unacceptable.

I believe this company should be investigated to ensure it is meeting the standards expected of businesses providing financial services. Based on my experience, I would not use Ace-FX again.

ACE FX at London Bridge not only are the rates fantastic the staff are even better…proper customer service a pleasure to experience.

Fair rate , easy to book online. What I liked less was that I could not buy US$ over £750 value using my debit card and had to faff around with my online banking app with a signal only available outside their London Bridge shop due to security measures within the shop. Only just had enough data left on my pay to go smart phone to complete the transaction. A few of the $100 bills were also badly worn and one had a tear in it - in some countries forex dealers often refuse to change $ bills in poor condition.

I’m a stay-at-home mom and I’m not tech-savvy at all. I met a guy in an online parenting group who seemed so supportive. He sent me his passport and we talked about our kids’ futures. He convinced me to invest $250,000—money my husband and I had saved for a house. The site was a fake front-end showing our money growing every day. They let me withdraw $100 early on to build false trust, so I thought it was a safe bet. When I tried to withdraw a large amount for a down payment, they froze my account. They demanded "verification fees." It is a pyramid scheme that lies, cheats, and steals. I’ve reported this to the police, but there’s been no progress. I’m questioning their competence. I am now choosing between buying groceries and paying the electricity bill. The trauma of losing our family's future is destroying me. It’s mind-blowing they get away with this. Whatever. I was at my limit and nearly lost it all until I found out about = a'yRLP =. They are the only trustworthy team for recovering your funds from these scammers. I’ll never rely on another Advisory they’re all frauds and liars. My life has been completely disrupted by this stress, but at least there’s a way forward. Their support is a complete farce, they’ll lie without blinking. Go directly to the experts before it’s too late.

Stay away from this company. They are scammers.