We were longtime customers of AC…
We were longtime customers of AC Electric and spent approximately $30,000 with the company beginning in 2021. Until recently, our experience had been positive.
The issue arose when we contacted AC Electric regarding a water intrusion concern near the area where electrical equipment had previously been installed. We were not looking for an argument. We were looking for answers and a constructive discussion about potential causes and solutions.
Unfortunately, the owner's response was immediately defensive. Scheduled work was cancelled, our concerns were dismissed, and what should have been a collaborative effort to understand the issue turned into a prolonged dispute. Despite providing photographs, project records, and documentation from the original installation, we were met with conflicting explanations and a reluctance to directly address several reasonable questions.
What disappointed us most was not the disagreement itself. Reasonable people can disagree. It was the lack of professionalism and customer service shown when a longtime customer raised a legitimate concern.
In our opinion, a company's true character is revealed when problems arise, not when everything is going smoothly. Based on our recent experience, we can no longer recommend AC Electric.