ACE Rent A Car Reviews 

Booked a certain type of vehicle for our road trip. After waiting at the airport for over 45 for the ACE shuttle to take us to the facility, the sales clerk wouldn’t rent us what we reserved and paid for. We were told “it wouldn’t do well over mountain passes because it’s a 4 cylinder.” We argued but eventually just gave in because we had a reservation to make. It cost me an additional $400 for the rental to pay the difference. Also, when I asked about early drop off, I was told that the shuttle would be available. Found out at the time of drop off that I had to pay a $30 fee for another company’s valet service since ACE wasn’t open. Overall terrible experience. Total “bait and switch” method. Will never rent from them again or let any family or friends rent from them.

At location: Mississauga, Ontario.

They stole $70 from me and tried to take more. I went through Aeroplan to book a rental car with them and received confirmation that it was booked. When I showed up at the door, the fellow said the online booking didn't cover all fees and that I had to pay an additional $38, but the fellow said he could reduce it down to $24. He was a tall slim friendly looking fellow. This didn't make sense to me because we already booked everything online. After about 20 minutes, I finally agreed because I just wanted the keys to drive the car and begin my vacation. This tall, friendly fellow happened to be a thief. The next thing he said was that he required a $1000 deposit before I could take the car. Being disappointed at this point, we told him to cancel our reservation and refund us. He said he would, but did not cancel and thus we lost $70. I am sure he would have kept the $1000 if we chose to put down a deposit.

As a lesson to anyone reading this, do not rent a car from this company. They will scam you. We learned the hard way.

Fraudulent claim of scratches made to the interior of the rental car, kept deposit and demanding £600 for repair, before photos are all blurry and the after photos clear. Also received a completely different vehicle to the one I was supposed to have.

Very disappointing experience with ACE. The car was returned without any damage, but ACE withheld my deposit without informing me that they allegedly found any damage. I only received this explanation later, after I contacted them myself to ask why my deposit had not been refunded. I strongly dispute the damage claim and consider the handling of the deposit unacceptable. I would not recommend ACE based on this experience.

After I returned the car, I was accused of carrying an animal in it, which I had not done, and charged $220 for steam cleaning. The appeal process was non-existent and the clerk to whom I returned the car tried to gaslight me

My daughter reserved a car from LAX . I was skeptical and called customer service to ensure everything was in order and that there would be no hidden charges. I also confirmed that the credit card insurance was acceptable and that she would not need further insurance. When she arrived to pick up car she was told that she could not rent the car unless she took the insurance and that the location doesn't accept credit card insurance. Left with no other options except being left stranded with no car she took the insurance at $49.99 a day under duress (what else would a young adult do). We immediately challenged this charge and unfortunately nobody at ACE was helpful all they did was rely on the fact that she signed the contract. The Company never investigated their employee to see why he wouldn't accept the card nor did they ever provide me with the policy that they said the location had not to accept credit cards. I would never recommend this Company to anyone no matter how low the rates are as they will find a way to get you to pay extra some how. Disgraceful cost my daughter an extra $200.00 for 4 days. She could have rented from many reputable car agencies for far less. Hard lesson learned for a young adult. Zero Customer Service .

Excellent service, friendly, quick and easy without hassle. I particularly was happy with Chante, great tips and made everything quick and painless!

What started off looking like a good deal, turned out being a shaft job. We rented a car from the Las Vegas off-airport location from 9/16-9/20/26. When the person at the counter asked us if we needed their insurance coverage, we specifically told her NO, because the credit card covers it. WE WERE VERY CLEAR ON THIS. When the final bill was emailed, it included $87.80 for the insurance THAT WE SPECIFICALLY SAID WE DIDN'T NEED. This needs to be removed immediately.

I rented a car with ACE in Poland. The rental procedure was weird - an office in a shabby office above a gas station in the airport. I got a car which is of less quality than the kind I booked.

I rented the car without taking the company's overpriced extra insurance, and insured the incidentals with en external company.

But the most important problem was returning the car. The return was a drop-off box in an airport hotel in Warsaw. When I was there I saw other renters complaining that they were wrongly charged the full deposit (several thousand PLN). My car was without damage.
A few days later I got a message that, like for the other customers, they charged me for the full deposit amount.
This was totally falsely (if not fraudulently) charged. There was no new damage to the car when I left it there (I have photos).

I've read several reviews and reports of the same scammy behavior from many other users.

I rented a car from this company and, after returning it, waited for my deposit to be released. When I received no response, I contacted customer service by email.

I was then informed that my entire deposit had been taken for alleged damage to the vehicle. However, the documentation they provided was dated two days before I returned the car.

I have repeatedly requested the repair invoice and supporting documentation, but despite several requests, I have never received an actual repair invoice. The photos provided either appear to show pre-existing damage or are too blurry to establish that any new damage occurred during my rental.

I have now submitted an official complaint to the Polish Office of Competition and Consumer Protection (UOKiK) and have also contacted my credit card provider to dispute the charge. I am additionally contacting Discover Cars, the agency through which I made the rental.

I also purchased third-party insurance, but I cannot reasonably make an insurance claim for damage that I did not cause.

Based on my experience, I would strongly recommend carefully documenting the vehicle before and after your rental, including clear photos and videos of every part of the car.

I would personally avoid renting from this company until this matter is resolved.

EDIT:I highly recommend contacting UOKiK. They won’t handle the case directly, but they can guide you step by step on what to do in a situation like this.

3 big problems with my booking
at LAX AIRPORT.

1. An agent made fun of me. He threatened me at the agency when i tried to get my car rental.
First, when i entered, he told me WELCOME but was not so nice when i told him i'v already had a booking reservation.
He told me to go in front of the screen.
The agent on screen was ok but i wanted to see first which car i would get because i have a disability and need a comfortable car.
He told me to ask that the nearest agent will show me the 3 différents car available they have. But, this agent refused to help me to show me the cars. He was rude and said he was in the middle of something. I said no problem, i can wait, don't worry'
But me and the agent on screen waited like 15 mns so the agent on screen told me to finalize the booking with him and that the agent will propose me to choose between the mid size car.
I paid, and suddenly not even a few seconds after, the same agent yelled my name twice and ordered me to come to him. He said, this is your booking, a Honda Civic!
I was surprised. I replied to him that he knew that it was not what was agreed and that he was supposed to show me the 3 différents cars.
He said " never! I am busy, and he throw the keys at me"

So,he refused to help me with my booking, was very rude and mean. I told him i was a customer and have disabilities. He laughed at me.
Then, another nice agent helped me, but the other agent was not happy that i get some help.
So, he threatened me that he was about to cancel my booking. I started to tell him to stop acting like that and that i m filming him. Then ,he stopped when he saw my mobile towards him.
The other agent gave me a car and i left.

2. The car the agency gave me had a technical problem.

This car had a battery problem and on the 2d day of my booking, I stayed 2 hours stopped at a stop in the middle of Glendale .
I've tried to reach the LAX agency airport but i had the voice mail each time.
It was a very stressful situation. I was alone to handle this and this is the 1st time, i am renting a car with a technical problem.
Plus, i was supposed to go several days to Huntington Beach in the morning with this car and this event ruined my whole trip. Because I had to try to fix the car, to return to LAX airport from Glendale ( 45 mns minimum by drive) whereas i was supposed to get a car working, and to be able to go on vacations with a "piece of mind". I arrived only in the evening at Huntington beach.

Moreover, it was dangerous and anxious provoking because I was blocking the others cars at the stop sign and they were honking at me.

Hopefully, a man stopped and helped me with some cables. He said that it was probably the battery, and that this system START AND STOP cause this type of failure. We had to wait 20mns in total to recharge the battery because at 1st, it did not work.
That means that your rental cars are not properly inspected and that can be dangerous for your Customers.

3. I was forced to return ot LAX airport agency, had to wait another 1 hour to switch cars because it was Saturday.
At the counter, they said sorry and that the car they gave me was super old and that's why the battery was empty.. ?!
They gave me a more recent car and because of my surgery on the back, I had to ask some to an agent for help to carry and out my suitcase and my belongings in the rear of the new car.
This agent assured me that he had transferred all my belongings into the new rental car but stole a bag filled with my groceries.
I only realized it in the evening when i arrived at Huntington beach.

For all this inconvenience, the mechanical failure for which i am not responsible in any way, a biased and bad service provided, the stress that it provoked on me during all the rental, ( i could not sleep during 2 days) , the theft of my bag, the impact on my vacations, and the dishonesty of some agents, i am still waiting the full refund of my booking on my original credit card.
In brief, avoid this rental agency!!

AVOID AVOID AVOID - Zurich Airport ACE Car Rental scammed me of 200 pounds and didnt even give me a refund either

DO NOT RENT FROM KRAKOW LOCATION - ABSOLUTE SCAM & DEPOSIT TRAP!
They lured us in by "upgrading" our booked Ford to a Mercedes, only to inflate our security deposit to 8,000 PLN.We returned the car fully fueled. Since we traveled with 4 young kids, I explicitly offered at drop-off to pay for a standard professional cleaning fee. The staff member ignored this, told us everything was completely fine with the car, and escorted us to the terminal.Minutes later, after reaching the airport, we received a damage report withholding our FULL 8,000 PLN deposit for microscopic "scratches" and hairline marks that are barely visible even in zoomed-in photos. When I confronted the agent on the phone, he blatantly admitted their scam: "Why do you care? The insurance will refund you."They exploit families, take advantage of the rush to the airport, and manufacture fake claims just to steal your deposit. Dishonest, predatory, and unethical business practices. Stay far away!

We rented a car from ACE at LGA in early August. We requested a car seat for our 1 year old grandson. When we got to the airport, we were told we could choose among a half dozen dirty, broken child seats. We chose the least damaged one and asked them to install it. They were very rude to us. "We don't have wives. We don't have kids. We don't know how to install it, and besides, it's illegal for us to put the child seat in the car." I checked with a lawyer: that last statement is untrue. In the end, my wife had to carry our grandson on her lap for the 90-minute drive to Danbury, Connecticut. When we asked for compensation for the shoddy treatment we received from ACE, they offered us $30 (!). Please do yourself a favor: rent from someone else!

At Bucharest the employe refused to take and processed my credit card because the word Credit is not printed on it. But in Canada where i live the credit cards do not have the word credit printed -No on RBC or PC or TD credit card etc .
The employe refused to use my credit card for the refundable security deposit of 1500 EUR but he was ready to process it for non-refundable car insurance of approximately 1600 EUR. I have videos as prove and a lot of docs proving that my credit card was a valid credit card.
I contact Economy Booking while i was at the airport because i booked the car on there website but they did not helped me.
AVOID ACE RENT A CAR and ECONOMYBOOKING

IN ANSWER To ACE rent a car
I already sent an e-mail on Sept 18th 2026. So i have to wait for an answer and then i am going to BBB USA , ANCP Romania and of course ECC net Bulgaria. To the others in my situation Please fight till the end it will help businesses understand that does not matter where we live in this world and to where we travel we can get justice.

My name is Joseph and I went to 6305 Markham Drive in Mississauga,Canada L4V 1W9 to rent a car and the rate was exactly the same I reserved it for,no hidden fees or anything else suspicious.
The service was good and the staff Mr Tharsa takes very good care of me.
I would recommend this location and Mr Tharsa to anyone who needs rental car services 🚗

WARNING: SCAM! AVOID ACE / OSEK RENT A CAR AT ALL COSTS!
They just fraudulently charged my credit card 3,604 PLN for fake "car damage." I have time-stamped video evidence from both pickup and drop-off proving the car was returned in the exact same condition. They pointed to a microscopic, invisible wear on a plastic trim and wildly inflated the repair cost just to extort money. I have already initiated a fraud chargeback with my credit card company. Do not rent from them—they prey on tourists with this scam!

I rented the car in Naples on May 15, 2026. The man at the office said they had to debit €1,800 from my account as a deposit because that was standard procedure.
He said the money would be transferred back to my account after four weeks.
After about two months, the money still hadn't arrived in my account.
NO ONE answered my many phone calls! No one replied to my emails, either!
Then I contacted my bank, and fortunately, the bank finally got my money back from the ACE bandits.
ACE is an organized GANG—stay away from this GANG.

Easy pick up and easy drop off and reasonable price. Teo was very helpful

The guy in the counter pushed me to buy thier insurance. He didnt tell me that my personal auto insurance was enough for rent. I emailed the customer service about the issue, they said he did tell me about that many times . I have never seen a naked lie like this on the conversation in my email.

Added after edit
Please be aware of scammers. This company base model is based on the deception of thier customers. You must carefully review before singing any papers . Their are doing everything they can to buy thier house insurance.