Ace Travel Experiences Reviews 103

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, positive attitudes, and ability to create a fun and memorable experience. Many highlight the seamless organization of holidays, from accommodation to activities, which made traveling stress-free and enjoyable. Reviewers frequently commend the excellent service and user experience, noting the efficiency and ease of their overall journey. People appreciate the balance between planned activities and free time, and many solo travelers felt supported and never alone, forming new friendships and gaining confidence.

What people talk about most

Holidays

Reviewers highlight positive aspects of holidays, consistently praising the excellent organization of trips,... See more

Staff

Reviewers consistently express high satisfaction with the staff, highlighting their exceptional support,... See more

Service

Customers had positive experiences with service. Many reviewers praised the seamless and stress-free... See more

User experience

Users describe positive interactions with the overall experience. Customers consistently highlight how... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Travel Agency and honestly, it was one of the best experiences I’ve ever had. Everything was so well organised, from the accommodation to the activities, and it made travelling completely stre... See more

Rated 5 out of 5 stars

I recently travelled with Ace on the Thailand Island Hopper tour, and it was absolutely AMAZING. Everything leading up to the trip was seamless, and once I arrived, I didn’t have to worry about a thin... See more

Company replied

Rated 5 out of 5 stars

I’ve just finished my Thailand Island hopper January 2026 tour with ace- Saul being my tour rep. He made sure the tour ran smoothly and made sure everyone was kept safe and comfortable during our trip... See more

Company replied

Rated 5 out of 5 stars

Can’t beat a company built on Experience, Trust & W&LE. Experience :- The team have done this all before. Trust:- All trips/Accommodation are booked by these experts. Willingness & life cha... See more

Company replied


Company details

  1. Travel Agency

Written by the company

Group Travel experiences for 18-35 year olds. We provide group tours to Thailand, Bali and the Philippines.


Contact info

4.9

Excellent

TrustScore 5 out of 5

103 reviews

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Rated 5 out of 5 stars

I would definitely recommend booking…

I would definitely recommend booking with Ace, everything was organised perfectly and made my experience so easy and smooth as I didn’t have to worry about anything throughout my travels they had every detail sorted for us.

May 8, 2026
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Rated 5 out of 5 stars

Ace experiences

I had an absolutely incredible time on my trip to Thailand, and I can’t recommend this company enough. From start to finish, everything was organised seamlessly, which made the whole experience completely stress-free and enjoyable.

The accommodation exceeded my expectations — every hostel was clean, comfortable, and in perfect locations that made it easy to explore and make the most of each destination. It was clear that a lot of thought had gone into planning every detail.

What really made the trip special, though, was the people. I’ve come away with friendships that I know will last a lifetime, which is something I’ll always be grateful for.

A special mention has to go to Jay, the manager, who truly went above and beyond. Even when he wasn’t physically there, he still did everything he could to help in every possible way. Nothing was ever too much trouble, he was always supportive, full of positive energy, and genuinely cared about making sure everyone had the best experience possible.

I also have to mention Pop, our local Thai guide, who was absolutely amazing. His knowledge, enthusiasm, and friendly nature really brought the whole experience to life and made each moment even more memorable.

Overall, it was an unforgettable adventure, and I’d highly recommend this company to anyone considering a trip like this.

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

amazing time in Thailand

Had an amazing time in Thailand with Ace! Jay the tour organiser made sure everything was always organised and smooth and always helped with any issues, met some amazing people and made great memories would really recommend!

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Travel Agency and honestly

Travel Agency and honestly, it was one of the best experiences I’ve ever had. Everything was so well organised, from the accommodation to the activities, and it made travelling completely stress-free.

A huge thank you to Jay, the owner, who was always there whenever I needed anything – super responsive and genuinely cares about making sure everyone has a great time.

Pops, our tour guide, was absolutely amazing. He made the whole trip fun, smooth, and memorable, always making sure everyone was comfortable and enjoying themselves.

Bailey, our travel rep, was also great and really helpful throughout the trip.

The whole experience felt so easy, fun, and well taken care of. I’ve made amazing memories and would 100% recommend Ace Travel Agency to anyone thinking of travelling. I’d definitely travel with them again!

April 1, 2026
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Rated 4 out of 5 stars

My ace experience

My experience with ace was absolutely fantastic, I had no issues with it whatsoever.
The trip was extremely organised from start to finish, from the transfers, hostel check ins and activities, it ran so smoothly. The additional activities was worth every penny, I’ve made some unforgettable memories and met the most amazing people, who I plan on seeing and travelling with in the foreseeable future. Without ace I wouldn’t have been able to travel alone, despite being a “solo traveller” and making my own way there. Once I arrived, I never felt alone and felt extremely supported by Pops (one of the reps). Pops is a very kind and caring soul and he made my experience so much better with how positive and supportive he was. You can see Pops really enjoys his job and cares about each and every one of us in that group. He made time for those who needed that extra attention etc and was always making sure everybody was doing okay. With this it felt so reassuring and less daunting as there was always that comfort blanket to go to, pops was that comfort blanket. In terms of communication, Jay has been brilliant in regard to response time via messages, despite the time differences. He always provided me with loads of information on any questions and queries I had, yet again keeping me reassured throughout my trip with Ace. I highly recommend Ace for first time travellers as it takes away all the pressures of booking hostels, activities and transfers and you can just relax and create memories of a lifetime. Thank you Ace, I will be seeing you in July for Bali :).

April 1, 2026
Unprompted review
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Reply from Ace Travel Experiences

Hi Dulcie! Thank you so much for your gleaming review! We're so glad you had such a great time in Thailand and can't wait to see you in Bali later this year!

Rated 5 out of 5 stars

A great experience

A great experience! It was the perfect mix of freedom and structure — you’re fully in control of what you want to do, while still having a schedule planned out for you. I made so many new friends along the way, which made the whole experience even better. We also got to do activities I probably never would have thought to book myself, and they ended up being some of the best parts of the trip. I’d highly recommend it to anyone looking for fun, adventure, and great people to travel with.

April 1, 2026
Unprompted review
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Reply from Ace Travel Experiences

Hi Ione, thank you so much for your review! W're so glad you had an amazing time on the Thailand Island Hopper in April & that you made some great friends!

Rated 5 out of 5 stars

North Tour

Had an Amazing! time doing the north tour with Jay. All the activities were great fun and made some good friends. Would recommend!

March 17, 2026
Unprompted review
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Reply from Ace Travel Experiences

Hi Austin, thank you so much for your review!

Rated 5 out of 5 stars

I had such an amazing trip

I had such an amazing trip. The hosts were so kind and welcoming. Thank you Ace travel!

August 1, 2025
Unprompted review
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Reply from Ace Travel Experiences

Hi Ollie! Thank you so much for your review!

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Rated 5 out of 5 stars

Brilliant Thailand Intro tour!

I did the Thailand Intro tour with Ace and it was brilliant from start to finish. The itinerary was packed but never stressful. Bangkok temples, Chiang Mai markets, the ethical elephant sanctuary, Pai sunsets, and tubing down the river were definite highlights.

Everything was organised really well. The group leader Jay was sound and the whole trip felt easy and social. If you want to see the best of North Thailand without worrying about planning, this is a great way to do it.

April 8, 2026
Unprompted review
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Reply from Ace Travel Experiences

Hi Jasdeep, thank you so much for your review! We're so glad you had such a great time!

Rated 5 out of 5 stars

North Thailand 12 Day Trip

I can’t recommend Ace Travels enough after such an incredible experience. From the very start, their support was amazing, they created a group chat before the trip, which made it so easy to connect with the other people on your trip beforehand and get to know each other. Throughout the journey, Ace communication was consistent and reassuring, and it always felt like help was there whenever I needed it.

A huge shoutout to Jay, who was absolutely exceptional in running the trip. From start to finish, he made everything feel seamless and stress-free. His organisation was spot on, and it was clear how much effort he put into making sure every detail was taken care of. Jay struck the perfect balance between keeping everything on schedule and allowing us the freedom to fully enjoy each moment. He was always approachable, supportive, and ready to help with anything—no matter how big or small.

Jay showed great energy and enthusiasm. He genuinely cared about everyone having the best possible experience, and it showed in everything he did. He brought the group together so naturally, making sure everyone felt included and comfortable. His knowledge and passion for the destinations made each activity even more meaningful, and his recommendations were always spot on.

He organised the North Thailand tour so well, fitting in an incredible number of experiences without ever making it feel rushed. Thanks to him, we got to see and do so many unforgettable things in a short amount of time—it truly felt like we were making the most of every moment.

Neena, our tour guide, was just phenomenal. She was a complete ball of energy with such a warm and vibrant personality that made every day even more enjoyable. She brought the group together, kept spirits high, and made the entire trip unforgettable. Her knowledge and passion for Thailand really shone through—we learned so much about the culture, traditions, and people. Neena was so supportive always asking if I was okay and how she could help me next, she was absolutely amazing and helped to make the trip what it was.

On this trip I met so many new people which gave me friendships I’ll cherish forever and memories I’ll never forget. Ace is a great way to meet new people who are in the exact same position as you, as I travelled alone the other people in my group were also travelling solo and not at any point of that trip I felt alone,
It truly was a once-in-a-lifetime experience, and I’m already looking forward to coming back for more adventures in the future. Thank you, Ace Travels, for such an incredible journey xx

March 15, 2026
Unprompted review
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Reply from Ace Travel Experiences

Hi Hollie! Thank you so much for your amazing review! We can't wait to see you again in the Philippines!

Rated 5 out of 5 stars

I travelled with Ace Travel Experiences…

I travelled with Ace Travel Experiences for 3 weeks and had a really solid trip overall. Everything was organised well which made it easy to just relax and enjoy it without stressing about plans.

The balance between activities and free time was good, and the whole thing ran smoothly. Three weeks went quick and I met some great people along the way.

Massive shoutout to our rep Saul — genuinely made the trip. Unreal energy, always helpful, and just an all-round top tour guide. He really added to the whole experience.

Would definitely recommend if you’re looking for a chilled, social way to travel.

Big Saul stamped. 🤝

January 10, 2026
Unprompted review
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Reply from Ace Travel Experiences

Hi Dean!! Thank you so much for your review! We're so glad you had such an amazing time and enjoyed the balance of the trip!

Rated 5 out of 5 stars

Sadly just come back from my 4week trip…

Sadly just come back from my 4week trip with Ace in Thailand and it was incredible!!! I met amazing people and made memories to last a lifetime🇹🇭 would definitely recommend Ace as a solo traveler for the first time!!

January 12, 2026
Unprompted review
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Reply from Ace Travel Experiences

Hi Grace! Thank you so much for your reply! We're so glad you continued your travels after the end of the tour using the tools and skills you learnt from our trip manager and local guide to help!!

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Rated 5 out of 5 stars

Ace will bring you a family you never knew you needed❤️

There are no words I can use to describe Ace, they are now family. Ace made the whole process easy and reassured me whenever I had any doubts or questions. They provided me with so much information about where I would be travelling to, the activities I would be able to enjoy & everything I needed to bring with me! I was blessed enough to meet the most incredible people with Ace, they helped me to grow as a person and enjoy the beauty of Thailand! My Thai tour guide Pop was truly an angel, he never failed to make me feel safe and loved throughout my journey. Along with Saul, he always made sure everyone’s needs were met and helped the whole trip run smoothly. I’m most grateful that Saul encouraged me to face some of my biggest fears! He also happily never turned down a party! Saul deserves every bit of credit he receives! Thank you, Ace❤️

February 11, 2026
Unprompted review
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Reply from Ace Travel Experiences

HI Ellie! Thank you so so much for your glowing review! We are so glad you felt safe and part of our ever-growing family! And we agree - our guides are pretty awesome!! We hope to see you again soon!!

Rated 5 out of 5 stars

Mr Dawson

I’ve just finished my Thailand Island hopper January 2026 tour with ace- Saul being my tour rep. He made sure the tour ran smoothly and made sure everyone was kept safe and comfortable during our trip. This trip was an amazing once in a lifetime experience and I’m so grateful for every second of it and all the people I’ve met throughout this trip! I have so much love for everyone! Saul deserves more trips in the future as he made this experience for everyone.

January 11, 2026
Unprompted review
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Reply from Ace Travel Experiences

Thank you so much for your lovely review Melissa!! Saul will definitely be finding himself on more trips we're sure!!

Rated 5 out of 5 stars

thailand… the experience of a lifetime

thailand… the experience of a lifetime! was incredible and made family for life!!! saul was amazing and was very lucky to have had him as the rep! can’t wait for more experiences with ace!

February 11, 2026
Unprompted review
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Reply from Ace Travel Experiences

Hi Sophia!! Thank you for your lovely review!! We can't wait to see you again soon... Bali on the cards!

Rated 5 out of 5 stars

Can’t beat a company built on…

Can’t beat a company built on Experience, Trust & W&LE.

Experience :- The team have done this all before.

Trust:- All trips/Accommodation are booked by these experts.

Willingness & life changing experiences:- Well I guess you’ll have to see🇮🇩🇻🇳🇹🇭

Shout out to Jay👊🏻

January 5, 2026
Unprompted review
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Reply from Ace Travel Experiences

Hi Ben! Thank you so much for your review! Super grateful to have you joining our trips!

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Rated 5 out of 5 stars

Thailand island hopper package

I visited Thailand with acetravelexperiences recently was such a great trip the people were lovely the trip manager Ruby was amazing. All transport and activities were well organised made a stress free trip that I really enjoyed and I will be booking again!

November 1, 2025
Unprompted review
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Reply from Ace Travel Experiences

Thank you so much, Angel. We’re really glad to hear you enjoyed your time in Thailand and that the trip felt smooth and stress free. It means a lot that you’d choose to travel with us again. We appreciate you being part of the Ace journey and hope to welcome you back soon!

Rated 5 out of 5 stars

This was one of the best experiences of…

This was one of the best experiences of my life and thanks to ACE travel in particular Rubi it made it 10x better. I met the best people through ACE and would 100% travel with them again!

November 1, 2025
Unprompted review
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Reply from Ace Travel Experiences

So happy to hear you made such good friends on your Ace tour Jacob, hope to see you travelling with us again in the future!

Rated 5 out of 5 stars

I recently traveled to Thailand on the…

I recently traveled to Thailand on the island hoper tour with Ruby as my guide, Ruby was overly helpful and friendly with a bubbly personality. She maintained organisation throughout the trip and ensured the top priority was the group having fun, which we did! I would highly recommend ACE whether your a seasoned traveler or if it’s your first time!

November 1, 2025
Unprompted review
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Reply from Ace Travel Experiences

Thank you so much, Harry! We’re thrilled to hear you had such a great time on the Island Hopper tour. Ruby loved guiding your group and we’re glad her organisation and energy helped make the experience unforgettable. Our goal is always to keep things smooth, safe and full of fun, we really appreciate the recommendation and hope to welcome you on another adventure soon!

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