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ACM Reviews 

274
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TrustScore 1.5 out of 5

1.3

Insurance Agency
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Company details

  1. Insurance Agency
  2. also in
  3. Insurance Broker
  4. Insurance Company

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1.3

Bad

TrustScore 1.5 out of 5

274 reviews

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1.3

All reviews

(274)

98 reviews in the last 12 months

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Rated 1 out of 5 stars

Serious concerns about complex claims arrangement by 4 companies (RAC, Ageas, DialDirect & ACM ULR)

I have serious concerns about the way my claim has been handled since 13th May 2023 and still unresolved. Despite paying my premiums and being involved in a non-fault accident, I have spent over three years chasing a resolution. The various companies (RAC, Ageas, DialDirect and ACM ULR) involved appear unable to agree on responsibility, while I am left dealing with the consequences. The repeated delays, poor communication and loss of my legal representation have completely undermined my confidence. My experience raises serious questions about their claims-handling practices.

October 1, 2025
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