Acnhmall Reviews 4,116

TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 1,028 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its speed and efficiency, often highlighting the quick delivery times and the ease of the entire process. Many people also commend the staff for being kind, helpful, and supportive, making their interactions pleasant and stress-free. The products are frequently described as excellent, and the user experience, particularly the website navigation, is noted as straightforward and simple. However, some customers also noted occasional delays in item delivery, attributing it to potential connection issues or the large number of items being dropped off. A few other people also felt that the delivery process took longer than expected, especially when compared to previous experiences with similar services.

What people talk about most

Service

People report positive experiences with service, consistently praising its speed, reliability, and... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the team for being... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the speed and... See more

Product

Clients share positive opinions on product. Many reviewers are delighted with the wide selection of items,... See more

User experience

Customers consistently report positive experiences with the user experience. Many reviewers highlight the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I don’t normally write reviews but I can say that I had the greatest experience with all my heart. I ordered a villager (Ketchup). I got a confirmation email directly after ordering and was able to ge... See more

Rated 5 out of 5 stars

I was initially wary because I'd been given ads of this and one other site that's similar but was nervous. Not at all a scam. Very nice, very quick service, very kind and capable humans that help you... See more

Rated 5 out of 5 stars

I have been playing Animal Crossing since it came out in 2001. As a neurospicey lady I don't really play online. How I managed to not know that ACNH Mall existed I will never know but I gave it a shot... See more

Rated 5 out of 5 stars

Amazing, as always! Did quite a large order and they showed up to my island, super quick, and delivered everything, promptly. An awesome service - love purchasing from here :).


Company details

  1. #1 of 104 best companies in Gaming service Provider
  2. #1 of 50 best companies in Game Store
  3. #1 of 3 best companies in Used Game Store
  4. #1 of 1 best companies in Video Game Rental Kiosk
  5. #1 of 2 best companies in Video Game Rental Store
  6. #1 of 66 best companies in Video Game Store

Written by the company

Acnhmall offers great deals on every item in ACNH. We have materials, DIY recipes, collections, villager, and more!

Click. Order. Enjoy! Our Promise to You!

No worries, no fuss. I’ll make sure everything turns out just right.

Welcome, welcome. When you shop here, you’re part of our little community, and I take that very seriously. If anything in your order isn’t quite right, come straight to me and I’ll sort it out for you. Whether something is missing, delayed, or you’re simply unsure, I’ll make sure you’re taken care of. Your trust is important, and I’m here to keep things safe, smooth, and worry-free for you. -Tom N.

Contact info

5.0

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 40% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Acnhmall continues to go above and beyond

Acnhmall continues to go above and beyond as a company, whenever I have technical issues, they're always willing to help provide helpful solutions, or redeliver items if your order wasn't fulfilled. The process of buying villagers, items, etc. is so easy, and they really help walk you through every step to ensure you're happy with your order. Any time I need an item super quick, I always shop at Acnhmall.

May 2, 2026
Rated 2 out of 5 stars

The amount of reminders and…

The amount of reminders and notifications to fill this out is absurd. Im a cancer patient on their final month of life. I have no energy dude. Remove all my personal info under EU law and never contact me again

May 1, 2026
Acnhmall logo

Reply from Acnhmall

We are very sorry to hear about your situation, and we sincerely wish you peace and comfort during this difficult time.

The reminder emails and notifications are managed by Trustpilot’s platform automatically after a review is submitted, but we completely understand your frustration. We will make sure your request is noted on our side, and we will not contact you further.

We also recommend unsubscribing directly from Trustpilot emails using the unsubscribe link included in their messages so the notifications stop completely.

We truly appreciate the time you took to share your feedback, and we wish you all the best.

Rated 5 out of 5 stars

Good but a lot slower than advertised

Update: Acnhmall have been in contact since this review and have given me lots of lovely gifts as compensation. Apparently there was a Joycon issue that caused the delay in dropping things off. I have now updated my review from 3 to 5 stars due to the excellent customer service.

First time using this service. It took 20 minutes to get to my island (a second dodo had to be sent as the first did not work). Once she got there, it took a further 25 minutes to drop off items. There were over 60 items but she kept pausing for a few minutes after dropping a dozen or so items. (possibly dealing with other customers, I don't know.) I did ask if she had connection issues and she said not). I have experienced Nookmart before and that many items would only take a couple of minutes to offload, not 25 minutes.

I am pleased with the items ordered and the bonus items unlocked in the order process, but very disappointed with the amount of time it took to drop off. It might be because they were short staffed, but it would have been nice if they had told me.

May 5, 2026
Unprompted review
Rated 5 out of 5 stars

Items were surprisingly cheap

Items were surprisingly cheap. And were delivered within a minute of confirmation. Very easy and clear instructions. I stumbled upon this site by accident. And im incredibly pleased this wasn't a scam

May 4, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look