I needed insurance for a long holiday..I found you while reading Globe traveller..your insurance was very comparable and comprehensive..I believe my trip will go well and I won't need to use the insur... See more
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See what reviewers are saying
It was very simple; we received our insurance policies quickly and easily. Thank you. However, we haven’t had occasion to use them yet, so we don’t know what the communication will be like should we e... See more
Company replied
I didn't receive a response ... Dear ACS Team, I have recently subscribed to policy GT10313122. I would like to correct the spelling of my son's name to match his new international passport. C... See more
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I have used this insurance company for many years; it is very good value and easy to purchase online.
Company replied
Company details
Written by the company
Spécialiste de la mobilité internationale depuis plus de 45 ans, ACS est le compagnon de confiance des voyageurs et des expatriés du monde entier, quelle que soit la nature et la durée de leur séjour à l’étranger. Nos contrats d’assurance santé et assistance s’adressent aux voyageurs, expatriés, visa Schengen, visa PVT, missions professionnelles, séjours au pair ou linguistiques, missions humanitaires ou encore diplomatiques… Chaque année plus de 200 000 personnes nous font confiance ! ACS est le partenaire de tous ceux qui se déplacent à travers les 5 continents. Allez-y on vous couvre !
Contact info
153 Rue de l'Université, 75007, Paris, France
- +33 (0)1 40 47 91 00
- contact@acs-ami.com
- www.acs-ami.com
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Easy process
The overall process for buying the insurance was straightforward, and I received the insurance certificate within a few hours of making payments.
October 22, 2026
Reply from ACS Assurances Voyage & Expatriation
Thank you very much for your 5-star review, Timothee 🤩
We’re glad everything went smoothly and that you received your documents quickly.
We wish you a wonderful trip!
I have used this insurance company for…
I have used this insurance company for many years; it is very good value and easy to purchase online.
October 25, 2026
Reply from ACS Assurances Voyage & Expatriation
Thank you so much for your continued support over the years, Helen 😍 It means a lot to know that you keep choosing ACS for your travels.
We truly appreciate your loyalty and wish you many more wonderful trips ahead!
I needed insurance for a long…
I needed insurance for a long holiday..I found you while reading Globe traveller..your insurance was very comparable and comprehensive..I believe my trip will go well and I won't need to use the insurance, but it feels better to have security. I have been lucky for decades travelling and I hope it continues. You have a very clear website and everything is at least roughly understandable for an ordinary person. quick to understand and buy...thank you!
October 25, 2026
Reply from ACS Assurances Voyage & Expatriation
Thank you so much for taking the time to share such a thoughtful review, Jirky 😍
After decades of travelling without any major problems, we certainly hope your lucky streak continues and that your insurance remains nothing more than peace of mind in the background.
We’re very happy to be part of this next long journey with you, and we wish you many more safe and memorable adventures ahead!
Have a wonderful trip!
Reply from ACS Assurances Voyage & Expatriation
Thank you for your feedback, Robert! We’re glad your experience with ACS has been positive so far.
Reply from ACS Assurances Voyage & Expatriation
Thank you very much for your feedback, Philippe ✨ We’re glad your experience with ACS is off to a great start.
We hope everything continues just as smoothly throughout your trip.
It was very simple
It was very simple; we received our insurance policies quickly and easily. Thank you. However, we haven’t had occasion to use them yet, so we don’t know what the communication will be like should we ever need assistance (heaven forbid).
October 16, 2026
Reply from ACS Assurances Voyage & Expatriation
Thank you very much for your feedback, Elena 🤩
We especially hope you’ll never actually need to use your insurance: that would mean your trip went perfectly. But just in case, we recommend keeping our help page handy, where you’ll find useful contacts, emergency numbers and the steps to follow if needed: https://www.acs-ami.com/en/en-help-and-reimbursement/
Have a wonderful trip!
Super easy
Super easy, just choose your numbers of days and the types of risk! You are there, pay using Apple Pay and it’s done. Simple. This is my second time using ACS.
October 10, 2026
Reply from ACS Assurances Voyage & Expatriation
Thank you so much for choosing ACS again! We’re glad to be part of another one of your trips and that getting covered remains one less thing to worry about before you leave 🙂
We really appreciate your continued support and wish you another great adventure!
Reply from ACS Assurances Voyage & Expatriation
Thank you so much for your kind review, Thouy ✨
We’re glad you’re happy with the quality of your insurance. We appreciate your trust in ACS and wish you all the best on your travels.
Always easy and straightforward to buy…
Always easy and straightforward to buy travel insurance.
October 9, 2026
Reply from ACS Assurances Voyage & Expatriation
Thank you for your continued support, Kevan 🤩 We’re really pleased that arranging your coverage with ACS continues to be one less thing to worry about when preparing for a trip.
I think the price is great and comes…
I think the price is great and comes with everything I need with my WHV to Canada.
October 4, 2026
Reply from ACS Assurances Voyage & Expatriation
Thank you very much for your feedback! We’re glad you found a solution that fits both your plans and your budget for your Canadian adventure 🤩
We hope you have an amazing time on your WHV in Canada!
Excellent and Reassuring Support
They responded to my inquiries and helped me very quickly. I was especially grateful to be able to communicate in Japanese, which made me feel much more comfortable and reassured.
October 6, 2026
Reply from ACS Assurances Voyage & Expatriation
Thank you so much for your kind feedback, Makey ✨ We’re very happy to know that you felt well supported and, above all, reassured throughout your exchanges with us.
Being able to communicate in your preferred language can make a real difference, especially when dealing with insurance matters, so we’re especially pleased that our support helped make the experience easier for you.
Have a wonderful trip!
Reply from ACS Assurances Voyage & Expatriation
Thank you so much for your great feedback, Bruno 🤩 That’s exactly how we like insurance to feel: no unnecessary complications, just what you need to get covered and move on to the fun part: your trip.
Have a great journey!
Extremely responsive and timely…
Extremely responsive and timely service! I obtained a short notice appointment to submit my French residency visa application and needed health insurance coverage. Someone mentioned this company so I completed an inquiry on their website for a quote. The price was fair considering other similar quotes I had received. I decided to go with ACS as their guidance and offerings met the requirements for my visa application and the coverage seemed sufficient. Within less than an hour after completing the payment, I received the certificate of insurance for my visa appointment and summary of benefits. In addition, I discovered that I had entered the incorrect start date for the insurance based on the date I want to enter France. I notified ACS and they immediately updated my record and sent me a corrected copy of the certificate of insurance. I pray I don't need to make a healthcare claim and I haven't heard whether my visa has been approved. However, so far, I am confident that everything will go smoothly given the overall positive experience I have had with ACS thus far.
September 28, 2026
Unprompted review
Reply from ACS Assurances Voyage & Expatriation
Thank you so much for taking the time to share such a detailed review, Edwina 🥰 We’re delighted that we were able to help make one part of your visa preparation a little less stressful, especially with such a short deadline.
We’re also glad we could correct your certificate quickly once you spotted the date issue; when an appointment is approaching, every minute counts!
We hope your visa application goes smoothly and, of course, that you won’t need to make any healthcare claims during your stay. But just in case, we recommend keeping our English help page handy, where you’ll find useful contacts and the steps to follow if needed: https://www.acs-ami.com/en/en-help-and-reimbursement/
Thank you again for choosing ACS, and all the best for your plans in France!
Reply from ACS Assurances Voyage & Expatriation
Hello Petrus,
We’re sorry for the confusion, but we would like to clarify that contact@acs-ami.com is working correctly and that we did receive your email this morning at 10:23 am. The message you received was an automatic confirmation email, simply letting you know that your request had reached us successfully and that our team would reply as soon as possible. You will receive a response from our team during the day.
If you ever need an immediate answer, you can also contact our Customer Service by phone at +33 (0)1 40 47 91 00, or by email at serviceclient@acs-ami.com.
As your message was successfully received and is currently being handled within our normal response time, we would really appreciate it if you could reconsider your review, as it does not reflect the service actually provided in this case.
Kind regards,
Manon from the ACS Team
It was straight forward
It was straight forward, easy to use and confirmation was quick
September 28, 2026
Reply from ACS Assurances Voyage & Expatriation
Thank you very much for your feedback, Patrick! We’re glad everything went smoothly and that you were able to get covered without any unnecessary hassle.
Have a wonderful trip!
It is about buying experience only
It is about buying experience only - I just bought it two days ago. The process is easy, I'd say, user-friendly, and quite straightforward.
September 25, 2026
Reply from ACS Assurances Voyage & Expatriation
Thank you very much for your feedback! We’re glad your first experience with ACS has been a positive one 🙂
We hope you won’t need to use your insurance during your trip: that would mean everything went perfectly! But just in case, we recommend keeping our English help page handy, where you’ll find useful contacts and the steps to follow if needed: https://www.acs-ami.com/en/en-help-and-reimbursement/
Have a wonderful trip!
Is good insurance its so fast to get it…
Is good insurance its so fast to get it only one complain is claiming is taking so long but all services are great and the price is affordable
September 24, 2026
Reply from ACS Assurances Voyage & Expatriation
Thank you very much for your 5-star review! We’re really pleased to know that your overall experience with ACS has been positive 🌟
Regarding claims, processing can take up to 10 business days, depending on the case. To help avoid unnecessary delays, we always recommend submitting all the required supporting documents with the initial claim, so our team can review the file without having to request additional information.
Thank you again for your feedback and for choosing ACS!
Have a wonderful trip!
Michaëlla made her job perfectly!!!!!!
September 23, 2026
Reply from ACS Assurances Voyage & Expatriation
Thank you so much for your lovely feedback, Sviatlana 🤗 We’ll make sure Michaëlla sees your message: she’ll be delighted to know that her help made such a great impression.
Hi it is a very good company I try to…
Hi it is a very good company I try to buy first time it is a very good company let see what happened I first get my visa and hopefully all is good in order.
September 20, 2026
Reply from ACS Assurances Voyage & Expatriation
Thank you very much for your kind feedback and for choosing ACS for the first time, Muhammad 😊 We’re glad your experience has been positive so far, and we hope everything goes smoothly with your visa application and upcoming travel plans.
Once you’re on your way, we recommend keeping our help page handy. You’ll find useful contacts, emergency numbers and the steps to follow if you need assistance during your trip: https://www.acs-ami.com/en/en-help-and-reimbursement/
We wish you all the best for the next steps and a wonderful trip!
Simple, fast, value for money
Whenever I travel outside of Europe, I always use ACS. It is extremely easy to arrange travel insurance, the system is smooth, the price is fair.
September 23, 2026
Reply from ACS Assurances Voyage & Expatriation
Thank you so much for your continued support, Simon ✨ It means a lot to know that ACS has become part of your travel routine whenever your adventures take you further afield.
We really appreciate you choosing us trip after trip, and we hope there are many more great journeys ahead!
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