ACTIV Cycles - Ashford Reviews 161

Very helpful

Very satisfied with the service on my bike. Staff at Activ are very knowledgeable and professional. Work was carried out quickly and i was kept in the loop throughout

Great advice and good price.

Activ are a superb company to deal with a fantastic selection of cycles, friendly helpful staff along with competitive pricing. Their after sales service is second to none I had an issue with my bike frame and they arranged with Trek a brand new replacement bike!

Really helpful and knowledgeable staff, a good price for the bike I wanted and a bike fit thrown in. Can’t fault it!

Great advice to find the right bike and the free fitting session was really useful too.

Third year in a row of having my bike serviced at Activ and cannot fault the service and workmanship at all. Thoroughly recommended.

I purchased a bike online, it arrived only partially assembled as expected but poorly built—the dropper cable was dislodged and didn’t work. When I contacted customer support, I was told to take it to a local repair shop and that they would refund the cost. I did exactly that, got the bike fixed, but never received the promised refund. My follow-up emails were ignored completely. Very disappointing experience—I won’t be buying from them again.

Service was excellent from the moment we walked in. Staff friendly and knowledgeable. No question was to much trouble

Best experience buying a new bike I’ve ever had.
Called on the Wednesday to ask a couple of questions after seeing a bike at a really good price, ended up placing the order.
Got a phone call on the Thursday on the off chance I could take delivery of the bike on the Friday afternoon.
Bike was hand delivered fully built up and ready to ride and no boxes to dispose of.
Highly recommended.

I was given very useful and honest advice during my initial fitting which resulted in me changing to a different Trek model which far better suited my requirements. The change was handled with no fuss and the fitting for the second bike was excellent. I'm very pleased with the comfort and speed of the ride - many thanks to Fred in particular.

Great customer service! When I called with a query on my order, I spoke with a very friendly member of the team who was really helpful and offered to deliver the bike to my door! Straight after the call, my bike was in it's way with all receipts and tracking details sent to me. Very impressed and would highly recommend.

Very helpful and knowledgeable guys, built my son’s bike very quick and kept me informed when ready to collect. My son was over the moon with his new bike and I would highly recommend buying a bike from this company.

Outstanding shop run by bike enthusiasts and skilled ones at that! Hqve always received excellent service on my collection of high spec road, and time trial bikes.

Recently placed an order for a Trek Roscoe 7. Ordered online, was ready to collect in two days. On arrival, they had my bike ready in the shop. They took their time with me to make sure the bike rode how I wanted it to and made the necessary adjustments. Staff were very kind and friendly and was a very welcoming space. You can tell these guys are passionate about what they do.

Quick delivery rectified quickly when ordering delivered with a problem

Very trustworthy and reliable!
Nazanin

Fantastic experience. I would totally recommend buying a bike from here. I bought a new road bike from the online shop and it was delivered by someone from the shop. I had some questions and was able to call the shop and get answers right away.

Ordered rapha sunglasses at a great price. Prompt delivery, very happy.

I went for a bike fit with Fred. He was extremely helpful and knowledgeable. I still have to go back with a couple of little niggles but the next visit is free. You can't get fairer than that.