adairs.com.au Reviews 

Incredibly slow delivery. 2 weeks for an in-store purchase and I live in a major city. I love the products but it seems like a really long timeframe for delivery compared to competitors.

Terrible customer service, they don't respond emails or phone calls and the two-year membership is not worth. Don't waste the time with them. Absolutely frustrating 😤

Quality of bed linen is appalling- terrible- shit.
I bought an expensive king size doona cover.
Outer is fine - thick & robust, but the underside is thin poor quality cotton & has worn out & torn in under 18 months. Even the standard pillow cases have holes on the back.
I took them back & was told that it is ‘just normal wear & tear for use’!! I’m the only person who sleeps in the bed, so hardly overused!!
No refund no exchange. I’m a loyalty customer too.

Absolutely frustrating to deal with. I purchased items, including an item for a baby shower in early September 2026. You could not click and collect, only delivery. I receive an email stating part of the order was delivered, it was not and the other part had an incorrect address. I had put in the correct address. I have emailed numerous times and they only state that part of the order has been returned. I tried to call. They aren't taking phone calls. I don't think I will every purcahse anything from this company again.

bought a bed base on the 9th September and paid $320 for freight as it is classed as an oversized item and I live in regional Victoria, so that seemed reasonable. The carrier picked it up on the 17th and transported it to their depot in Shepparton on the 22nd, then inexplicably back to Melbourne on the 24th where it still remains today, the 2nd of October. Adairs customer service has advised me to deal direct with the carrier and seems to have washed their hands of me. And I still have no bed. I paid Adairs for the product and the freight, so I am very disappointed they are not taking responsibility. I paid for a service and I have not received it. It is well over their own stated delivery timeframes (and counting) and of course, Adairs has a policy of no refunds for the freight charge.

We bought a lot of furniture and homewares from Adairs - swivel dining chairs and bar stools, linen, pillows, faux plants. We won't buy anything substantial from them again. The store at DFO Melbourne were excellent - easy to work with and happy to accept returns.
My issue is with the Kiel Dining Chairs which we bought online. They are dangerous. Two of them have collapsed within one year. I expect the other two to collapse as well. The main pedestal holding the seat to the swivel mechanism has disintegrated. I would have thought given how unsafe these chairs are they would have offered a full refund on all the chairs. We are just lucky we noticed a weird rocking motion before the chairs completely collapsed. The bar stools get much less use so they are still ok.
Adairs returns (not the store) were very slow to respond to our request to recompense us for the damaged chairs and then put up several obstacles in the way of resolution. They then offered a store credit or exchange without any offer of refund. We did not want a store credit or exchange as we won't shop there for anything major in the future. When we requested refund they complied for the first chair but have not responded about the second chair. They also took several days to respond to each email about the issue.
We have replaced our dining chairs with others from Gainsville who offer a five year warranty at a slightly more, but not dissimilar, price.

I was gutted when Adairs NZ closed their doors. Having planned a trip to Sydney, I thought I'd see if I could source the towels I wanted from one of their stores in NSW.
I was served by Kaitlyn via the Chat function. She did a search for me and found Drummoyne had stock.
A quick phone call and everything was sorted. Sandra was super helpful-located the items & arranged for a Payment Link to be sent.
Hands down, the best service I've received via Chat (thank you Kaitlyn ) and over the phone.
Everything seamless and hassle free.

I had a really unpleasant experience at DFO Essendon Adairs. The lady at the counter, who had blonde hair and was wearing glasses, was just rude. She didn't greet me, didn't smile, and didn't ask if I wanted to sign up as a Linen Lover to receive the 20% promotion, even though staff are expected to offer this.

She already had the EFTPOS machine ready. She seemed like she just wanted me OUT (only 1 person was behind me in queue, just to mention) - so I paid, I asked if I could still get the 20% discount, and she bluntly said, "No, you need to sign up." She didn't offer during, and didn't offer after I asked about it so I genuinely thought there was no way you could sign up in-store because she did not even offer once even after addressing it. Where is the assistance for such a simple thing??

I ended up having to refund the item and purchase it again just to receive the discount. The whole situation could have been avoided if she had simply asked whether I wanted to join in the first place. Her attitude throughout the interaction was dismissive and made for a very unpleasant customer experience.

Management, please address this. Staff are expected to greet customers, explain promotions, and offer Linen Lover sign-up where applicable. This interaction fell well below that standard and left a very poor impression of your store.

I bought a dog-bed online from Adairs, $85.49. Quite a bit for a dog bed. Noticed that it said I'd qualified for free delivery. I had renewed my Linen Lovers for another twenty bucks.
When I checked my bank balance they'd hit me for $226.21. No free delivery, $120.77 if you don't
mind. More than doubling my original purchase price.
That's me done with Adairs forever.

Yes, I’ve been a regular customer for years. Never had any issues before until today. Bought a worlds softest sheet set as a click and collect at the start of the month. Finally opened and washed and dried and put on the bed. Noticed a long mark across the fitted sheet. Washed it again and the mark was still there. Dried it and took it to the store I picked it up from. Sales assistant was quite dismissive of me and told me I shouldn’t have used a clothes drier. I said I have always used one when the weather is bad and I’ve bought these sheets before and never had any issues before. She then said it could be my washing machine. I’ve never had any issues with anything else I’ve washed. She then said maybe I dropped it on the floor! I really felt like she was questioning my integrity. She then called over another assistant who was also quite dismissive of me and not really interested. The first assistant then told me to go next door to Harris Scarf and buy a stain remover. I then said what to do if that didn’t work…she and the other assistant both shrugged and said ‘I guess you can come back’.
Not impressed at all by this and won’t go back to this store and possibly won’t buy from Adairs again.
It was the Frankston Homemaker Centre if anyone is interested.

So, as a follow up….i re soaked and re washed the fitted sheet and as expected the flaw/fault was still present.
I then dried the sheet on the line and finished in the dryer. Took to the Mornington store. Explained what had happened. Without hesitation, she apologised and proceeded to replace my sheet set.
What a totally different experience and super nice and friendly assistant.
As a side note…the packaging says ok to tumble dry 🤷‍♀️
Will shop at Adairs again but never the Frankston Homemaker Centre.
I did sent an email to Adairs but no response.

I am a regular customer of Adair’s. I am disappointed to read other people’s bad customer service with the company.

I would like to compliment the friendliness and helpful staff at the Maroochydore Home Centre store. They really went out of there way to help me yesterday and I wanted to say thank you.

I had one problem solved and another not resolved. But I appreciated there time and kindness.

I ordered an electric blanket on Saturday through the store as they had no stock available. By pure coincidence, we purchased a new bed for our son on Sunday and therefore needed to change the blanket from a double to a queen size.

As the order had not yet been dispatched or physically processed, I emailed on Sunday requesting a simple amendment to the order. I received no response whatsoever. I then attempted to use the online chat service, which advertises “live chat support,” however there is no actual option to speak with a real person, which in my view is misleading and creates a false impression of accessible customer assistance.

I subsequently contacted customer service by phone and explained the situation in full. I was advised the order had allegedly progressed too far through the system to make any amendments. I then asked whether, provided the item remained completely sealed in both the original manufacturer’s packaging and the unopened Australia Post packaging, I could attend a store and exchange it for the larger size. The staff member showed no genuine interest in assisting and repeatedly referred back to the company’s “no returns” policy without offering any practical solution or exercising any reasonable discretion.

I was further advised they “could not prove” the item had not been opened, even if it remained fully sealed in the original Australia Post packaging upon delivery. This position appears entirely unreasonable given there are two separate layers of packaging involved. Had the item been purchased directly in-store with no external shipping packaging, I could perhaps understand that concern to some degree, however this was clearly not the case here.

The representative stated she would attempt to contact the warehouse, although she made it very clear she did not believe anything could or would be done. Shortly afterwards, I received an automated email advising the order was already out for delivery, which further demonstrated the complete lack of communication, customer care, and willingness to resolve a straightforward issue.

Overall, the customer service experience was extremely disappointing and lacked any reasonable attempt to assist despite the request being made almost immediately after purchase and prior to delivery. The rigid reliance on policy over common sense and basic customer service reflects very poorly on the company’s commitment to consumer satisfaction. Based on this experience, I will not be purchasing from them again.

Excellent Service! Love Adairs

Customer service is awful. I bought an expensive duvet cover for $250 and after one gentle, cold wash cycle the stitching was lose and coming undone from several places in both the pillow cases and quilt cover. I emailed them 15 times from Feb - April, (several times with no reply for weeks) to try and rectify. They offered me a $15 voucher for a $250 purchase and then when I tried to escalate blamed me and said I must have washed the cover wrong. Overall the quality is poor and overpriced and customer service is rude, unhelpful or just doesn't respond.

Used to love this place, but their customer service has gone way down hill. Bought a bunch of Christmas presents Dec 10th online thinking that would be plenty of time to arrive, half of them arrive mid january and then the other half they say they have no stock left of so gave me a refund, which took ages to come through. I asked multiple times about my order and got ignored heaps of times and I still don't even get my products. One of the products I received is completely useless to me now, as I got it as part of a group present, but the rest became out of stock, so can't just give to half the group! They don't even offer a voucher for all the hassle, won't be shopping there again.

Zippers on 2 European pillowcases stopped working within 6 months of purchase, pillows used mostly for decoration and with the price tag of $99 each - really disappointed with quality

If I could leave zero stars I would. Adairs has changed - maybe it’s the takeover by members of Country Road, I purchased a set of towels in September 2025. I washed them ready for use and they came out with pulls - they were washed separately from any other items. I contacted Adairs & was told because I’d washed them there is nothing they could do. I haven’t used the towels at all. I spoke to an Adairs member at my local shopping centre recently and was advised to try again with customer service - I did, but with the same outcome. In fact, I was advised to buy a more expensive line. I replied that I would, but never again from Adairs. I WAS a very loyal customer and a Linen Lover for many , many years. This is not the shop I know. Even Sheridan accepted a return of sheets that had pilled and they HAD been used.

Impossible to get any customer service from Adairs. I have called, emailed and tried their online chat - which is just a bot and it is impossible to get a hold of anyone at Adairs. Zero customer service.

We purchased a gift certificate from the TTP site on a Saturday. The transaction wouldn't load onto the gift card so we asked for a credit on the card we paid it on. This couldn't be done as it wouldn't match up in their system so the staff member rang the IT people only to get a response of "it's the weekend we don't work on weekends wait until Monday" . Come on guys we aren't in the 80s this a standard working day for many on a Saturday so lift your game. I felt sorry for the staff member as she was frustrated and said they would fix it up Monday much to our disappointment.
Monday came and we did get a call but I must say the Customer service provided by this staff member was very average given the Saturday issue. A new card was provided but we had to pick it up ourselves. This store is not our usual shopping location so we were a long way out from it.
I was told they could mail it out but it would take at least two weeks to get to us even though we live in a metro area.
Meantime I drove all the way there as this was a gift just to be handed the card and a goodbye without any compensation for the issue caused by them or a reason.
Very average Adairs

In store the displays look pretty impressive. I bought a lovely, soft olive throw for about $90. Next time I'm at my brothers they have a pink one, exactly the same. I asked where his partner bought it & for how much... about $40 at Spotlight. Nuff said.