Ad Hoc Property Management LtdReviews 

692
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 109 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and caring approach, making every interaction pleasant and efficient. Many people highlight the exceptional customer service, noting that employees are readily available and go above and beyond to ensure a smooth and stress-free experience. The overall service is described as excellent, with many appreciating the clear communication and the ease of the entire process, from viewing properties to moving in and out. However, some customers also noted issues with property management, mentioning difficulties with communication and unfulfilled commitments regarding property maintenance. A few other people also felt that there were problems with noise disturbance and practical difficulties when trying to move on from a property.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, helpfulness, and... See more

Service

Reviewers highlight positive aspects of service, with many praising the professionalism, efficiency, and care... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and efficiency... See more

Location

Customers consistently note positive experiences with location, often finding good properties in desirable... See more

User experience

Consumers find the overall user experience to be positive, with many describing it as seamless, quick, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

North East Branch has gone above and beyond. Daryl is the face of Ad Hoc and embodies all the positivity, reliability, and professionalism you would like to see in any property management organisation... See more

Company replied

Rated 5 out of 5 stars

I’ve had a really positive experience with Ad Hoc. I moved from a shared accommodation into my own apartment with them, and the whole transition was smooth and hassle-free. Daryl and the team ha... See more

Company replied

Rated 5 out of 5 stars

First time being a guardian and I found it went really well.I went through agent Federica who was very nice/professional,can’t fault her at all and helped me get a flat asap and made the process perfe... See more

Company replied

Rated 5 out of 5 stars

I lived at an Adhoc site in Bristol for five years, 2020 to 2025. Can’t recommend Adhoc enough. They helped me out during the crazy pandemic days, and allowed me to save enough money to buy a pro... See more

Company replied


Company details

  1. Property Management Company
  2. Property Maintenance
  3. Real Estate Rental Agency
  4. Security Service
  5. Security System Installer
  6. Security System Supplier

Written by the company

Ad Hoc provides a smart and socially responsible solution for vacant property protection through Property Guardianship. Guardians enjoy affordable accommodation with flexible terms and, in many cases, utilities included, all while helping to keep otherwise empty buildings safe, secure, and maintained. For property owners, our approach offers a practical, cost‑effective and reliable alternative to traditional security methods. By placing vetted Guardians in buildings, we help reduce risks such as vandalism, squatting, and deterioration, ensuring properties remain protected and well‑looked‑after.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

692 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.6

All reviews

(692)

111 reviews in the last 12 months

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Rated 5 out of 5 stars

The process was seamless

The process was seamless. The staff who helped with my house viewing was professional and supportive in terms of prompt response and attending to my concerns.

June 28, 2026
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for your feedback. We are glad to hear the process was seamless and that you felt well supported throughout. It is great to know your questions were answered promptly and that the viewing experience was a positive one.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

It's been a lovely stay at the…

It's been a lovely stay at the salfordian ,and the staff from Liverpool are so lovely and helpful ,l can definitely go back in future

July 4, 2026
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for your kind feedback. We are pleased to hear that the Liverpool team was helpful throughout.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

Excellent

Excellent, I met Juluis he was great and good at what he does. Everything was absolutely perfect.

July 2, 2026
Unprompted review
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for your kind feedback. We are glad to hear everything went smoothly and that Julius made such a positive impression. We appreciate your support.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

Julius was very helpful in helping me…

Julius was very helpful in helping me find my suitable accommodation he made everything possible and I am very happy with the outcome. He is the best

June 24, 2026
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Reply from Ad Hoc Property Management Ltd

Thank you for your kind feedback. We are glad to hear Julius helped you find accommodation that suited your needs and made the process straightforward. It is great to know you are happy with the outcome.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

Prompt response and very happy.

Thanks for your prompt response the fob has now been activated and working fine with no further issues much appreciated thank you.

July 1, 2026
Unprompted review
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for your feedback. We are pleased to hear the issue was resolved quickly and that everything is now working as it should.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

Amazing team and smooth process

Charlie did a fantastic job at ensuring the process was smooth and easy for us to move in! Very thankful for his skill and attention detail in accommodating our needs. Will be referring many people!

June 29, 2026
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Reply from Ad Hoc Property Management Ltd

Thank you for your kind feedback. We are glad to hear the move in process was smooth and that Charlie’s support and attention to detail made a positive difference. We appreciate your recommendation and hope you enjoy your new home.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

I had the best experience with Adhoc

I had the best experience with Adhoc. Shout out to Charlie who was really helpful throughout the process.

June 28, 2026
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for your kind words. We are glad to hear you had such a positive experience and that Charlie was helpful throughout the process.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

Charley is such a pleasant person

Charley os such a pleasant person, he made the whole process seamless and quick. He talked respectively and understand how to manage people

June 29, 2026
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Reply from Ad Hoc Property Management Ltd

Thank you for your kind feedback. We are pleased to hear that Charlie made the process quick and seamless, and that his respectful and understanding approach made a positive difference.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

My partner and myself had a great at…

My partner and myself had a great at the property, which was so beautiful Charlie Mcmonagle took us through the whole journey and was a mind blowing I which we knew about this long time ago definitely give a 100/100 I will definitely recommend .

June 27, 2026
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Reply from Ad Hoc Property Management Ltd

Thank you for your kind feedback. We are pleased to hear that you and your partner had such a positive experience and enjoyed the property. It is great to know Charlie guided you through the process and made everything feel smooth and straightforward.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

Words cannot express how much I love Ad…

Words cannot express how much I love Ad Hoc's new apartment! A huge thank you to everyone, especially Charlie, my guide and manager, who was courteous, kind, and welcoming. Thank you for everything Ad hoc property management Ltd London

June 27, 2026
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for your lovely message. We are delighted to hear you are enjoying your new apartment and felt welcomed throughout the process. It is great to know Charlie helped make the experience such a positive one.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

I’m very happy with the Ad Hoc Property…

I’m very happy with the Ad Hoc Property family. They are one of the best property management teams I have experienced. I would especially like to thank Mr. Dean tidy for his excellent support. He is very patient, kind, understanding, and always professional. He listens carefully and helps with any concerns in a respectful way.

I truly appreciate his hard work and dedication. Thank you, Ad Hoc Property, for your great service and for having such a wonderful team.

June 16, 2026
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for sharing your kind feedback. We are delighted to hear you have had such a positive experience with the team. It is especially good to know that Dean’s patience, professionalism, and support have made such a difference. We appreciate your thoughtful words and your continued support.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

Very satisfied

Very good and easy transparent process, I do recommend to single guys out there going through rent issues.

June 15, 2026
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for your feedback. We are glad to hear you found the process straightforward and transparent.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

Good communication

Good communication, good properties and very friendly and welcoming

May 29, 2026
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for your kind feedback. We are pleased to hear you found the communication clear and the team friendly and welcoming. It's great to know you are happy with the properties as well.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

Charlie the property manager was so…

Charlie the property manager was so lovely and helpful, he went beyond to support me with the applications and the process. I would definitely recommend this place

May 28, 2026
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for your kind words. We are glad to hear Charlie was helpful and supportive throughout the application process. We appreciate your recommendation and are pleased you had a positive experience.

Kind regards,
The Ad Hoc Team

Rated 1 out of 5 stars

What a disgrace

What a disgrace, wouldnt recommend adhoc to anyone. All attempts to contact the Liverpool branch and finances was and were futile. Give this company a wide, wide birth.

May 13, 2026
Rated 5 out of 5 stars

I have a g8 experience living in…

I have a g8 experience living in Axbridge,my manager is Federica and she is very professional have relocated me upstairs after i had an issue with a guardian ,i always recomend to new people to be part of the family !!!

June 1, 2026
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for sharing your experience. We are pleased to hear you are enjoying your time in Axbridge and that Federica was able to support you when needed. It is great to know you feel part of the community and are happy to recommend Guardianship to others.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

Smooth process

It was really great to get in touch with Ad hoc for a room to let. The whole process was smooth with no stress.
Highly recommended

May 30, 2026
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for your feedback. We are pleased to hear the process was smooth and straightforward. We appreciate your recommendation and are glad you had a positive experience.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

The apartment is clean and tidy and also Ad hoc staffs are good people

The apartment is clean and tidy.

Their staffs are good people, most expecially Mr Julius, he will always listen to you, show concern and try to help as much as he can.

The company is well organised and equipped good staffs 👍

May 29, 2026
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for your kind feedback. We are glad to hear you are happy with the apartment and have had a positive experience with the team. It is great to know Julius has been supportive and helpful whenever needed.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

I’ve had a great experience with Ad hoc…

I’ve had a great experience with Ad hoc property management. The company is reliable and easy to work with. A special thanks to Julius Attere, the property manager who handled everything for me. He was professional, efficient, and made the whole process straightforward.

May 21, 2026
Unprompted review
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for your feedback. We are pleased to hear you have had a positive experience and found the process straightforward. It is great to know Julius provided professional and efficient support throughout.

Kind regards,
The Ad Hoc Team

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