Ad Hoc Property Management Ltd Reviews 

715
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 121 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the dedicated staff are exceptionally helpful, professional, and friendly throughout the entire relocation process. Consumers also deeply appreciate the remarkably smooth transition into very comfortable, well-located properties supported by clear communication at every stage. Some people were dissatisfied with delayed responses and noticeable communication gaps experienced with property management after settling into the property. Several reviewers noted specific instances where promised arrangements were unfulfilled, leading to scheduling frustrations and difficulties during their tenancy. Others additionally mentioned occasional inconveniences regarding maintenance upkeep and coordination issues with local representatives.

What people talk about most

Staff

Clients share positive opinions on staff, noting that the team is professional, approachable, and responsive.... See more

Service

Reviewers highlight positive aspects of service, noting that everything from start to finish is smooth and... See more

Customer service

Customers had positive experiences with customer service, highlighting helpful and professional agents who... See more

User experience

Users describe satisfaction with the overall user experience, noting that the entire onboarding and... See more

Location

Customers consistently note positive experiences with location, highlighting that properties are situated in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Julius went out of his way to help us to secure a place we've really liked. The whole process was explained thoroughly, Julius was very helpful, patient and made the move-in easy. I've received ever... See more

Rated 5 out of 5 stars

North East Branch has gone above and beyond. Daryl is the face of Ad Hoc and embodies all the positivity, reliability, and professionalism you would like to see in any property management organisation... See more

Company replied

Rated 5 out of 5 stars

I lived at an Adhoc site in Bristol for five years, 2020 to 2025. Can’t recommend Adhoc enough. They helped me out during the crazy pandemic days, and allowed me to save enough money to buy a pro... See more

Company replied

Rated 5 out of 5 stars

I’ve had a really positive experience with Ad Hoc. I moved from a shared accommodation into my own apartment with them, and the whole transition was smooth and hassle-free. Daryl and the team ha... See more

Company replied


Company details

  1. Property Management Company
  2. Property Maintenance
  3. Real Estate Rental Agency
  4. Security Service
  5. Security System Installer
  6. Security System Supplier

Written by the company

Ad Hoc provides a smart and socially responsible solution for vacant property protection through Property Guardianship. Guardians enjoy affordable accommodation with flexible terms and, in many cases, utilities included, all while helping to keep otherwise empty buildings safe, secure, and maintained. For property owners, our approach offers a practical, cost‑effective and reliable alternative to traditional security methods. By placing vetted Guardians in buildings, we help reduce risks such as vandalism, squatting, and deterioration, ensuring properties remain protected and well‑looked‑after.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

715 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 46% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(715)

109 reviews in the last 12 months

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Rated 5 out of 5 stars

Everything was smooth and exceptional

Everything was smooth and exceptional. The agent I worked with, Julius, is brilliant and thorough. Thank you for everything, and I am looking forward to living in the new flat.

August 18, 2026
Rated 5 out of 5 stars

I had a really positive experience…

I had a really positive experience dealing with Julius at Ad Hoc. He was helpful, professional and responsive throughout the whole process, and made everything straightforward from start to finish.

Whenever I had questions or needed clarification, Julius was happy to help and kept me updated along the way. I really appreciated his communication and support, particularly during the process of getting everything arranged for the property.

Overall, Julius provided a great service and made the experience much easier than I expected. I would definitely recommend him and Ad Hoc to anyone considering property guardianship.

August 28, 2026
Unprompted review
Rated 5 out of 5 stars

Charlie is a lifesaver

Great company been with them over a year now, was initially very skeptical but been very impressed with their level of service and responsiveness. Special mention to Charlie who has moved me twice seamlessly, managed expectations honestly and has been helpful whenever I’ve contacted him. He’s been my main contact point with Ad-hoc and he gets a 10/10 from me.

August 20, 2026
Unprompted review
Rated 5 out of 5 stars

Great property in a great area and a great Agent!

Julius went out of his way to help us to secure a place we've really liked. The whole process was explained thoroughly, Julius was very helpful, patient and made the move-in easy. I've received every important information about how the property guardianship works and also who to contact in case the flat needs some repair works.
The flat itself is really lovely and in a great area, where we don't have to travel far to work.
All in all we've had a great experience with Ad Hoc and Julius!

August 19, 2026
Unprompted review
Rated 5 out of 5 stars

Top review

Federika put so much effort into helping with my application, I was overwhelmed and stressed following a relationship breakdown, felt mentally and emotionally vulnerable and she made it as easy as possible, I am loving my new experience of being a property guardian! thankyou so much for your support!

August 10, 2026
Rated 1 out of 5 stars

Worst experience

Worst experience. Hidden terms and conditions will share tenants at 11th hour when ppl have no other choice to return back home. Worst services. I suggest not to visit any of there houses without read you contract and terms and conditions.

August 10, 2026
Rated 5 out of 5 stars

Fantastic Onboarding, Excellent Experience

I’ve been settled with AdHoc at the Laurels for a few months now, and my experience has been very good, especially given the incredibly reasonable license fee and the friendly people at the Laurels.

A massive thank you to Jules for helping me secure the room. Moving is always a stressful time, but the entire onboarding process was fantastic and made the transition completely worry-free. The security checks / background checks were quite intensive (they called my boss to verify my salary and bonus!), but ultimately it was worth it given the fee!

I also have to give thanks to the maintenance team, who were absolute legends when my toilet blew right in the middle of an England World Cup game. Having to speak to a plumber over a video call during the match was probably the worst possible timing, but they were fantastic and handled the emergency perfectly!

I recommend AdHoc to anyone looking for a good process, great value, and a property management that gets the job done. As a full-time working professional in my 20's guardianship through AdHoc has been fantastic, and will help me save for a deposit.

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

The members of team are very flexible…

The members of team are very flexible to sort everything out.
They make a room for me which is perfect to live there.
I got some room to rent from them but I was always satisfied. I need to say a BIG thank you.
I just recommend to you them.
Zoltan

July 30, 2026
Rated 5 out of 5 stars

Great low rent option

The team is great, especially Jules, who is ready to answer any questions via WhatsApp. I have used Ad Hoc for 1 year and have recently moved into another property. The process is easy and seamless.

August 4, 2026
Unprompted review
Rated 5 out of 5 stars

I have not regret knowing the company

I had a positive experience renting through Ad Hoc. The application process was straightforward, and the staff were professional, approachable, and responsive . During my tenancy, I will maintained the property well, paid my rent on time, and communicated promptly if any issues arose. Overall, my experience was smooth, and I appreciated the support and professionalism of the agency throughout my time with them.

July 29, 2026
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for sharing your experience. We are pleased to hear the application process was straightforward and that you found the team approachable, responsive, and professional throughout your time with us. We appreciate your kind words and are glad your experience has been a positive one.

Kind regards,
The Ad Hoc Team

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