Autobuses de Oriente ADO Reviews 

They are horrible, I purchased my husband a ticket online while he was traveling. I mistakenly forgot to put his middle name on the ticket, they would not issue him the ticket. We had to purchase another ticket for the same bus ride, they would not refund the money or cancel the ticket and reissue. So that bus ride cost $300 when it should have only cost $150

Horable service! They merge busses whiteout any notification, so we had to wait for hours on the next bus. I made a reservation for specific chairs due to my travel sickness, because of the merger they gave away the chair I reserved and there is nothing you can do. Skip this company if you value your reservation

We got our money and jewlery stolen in the bus from Tulum to Cancun. Very organized thieves. Specifically targeting us and while both of us were awake next to our backpacks. They definetly knew where to search, probably had help. We did not notice until we left the bus but they thoroughly searched all the valuables.

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🇳🇱 Nederlands
Opgepast met deze maatschappij; hun website laat je tickets kopen, haalt het geld van je rekening en vervolgens loopt de website vast.
Om je geld terug te krijgen lijkt het alsof je spoken ziet en er geen reservatie was. Het geld is wel verdwenen en om de bus te halen zeggen ze doodleuk dat je nieuwe tickets moet kopen.
Hopelijk doet de maatschappij iets met dit wederkerig probleem of stopt ze met online ticketverkoop aan te bieden. Bah!
🇬🇧 English
Warning about this company: their website lets you buy tickets, takes the money from your account, and then the website crashes.
When trying to get your money back, it suddenly seems like there was never any reservation at all. The money is gone, but to catch the bus they simply tell you to buy new tickets again.
Hopefully the company finally addresses this recurring issue or stops offering online ticket sales until it actually works properly. Very disappointing.
🇪🇸 Español
Cuidado con esta compañía: su página web te permite comprar boletos, cobra el dinero de tu cuenta y luego la web se bloquea.
Cuando intentas recuperar tu dinero, de repente parece que nunca existió ninguna reserva. El dinero sí desapareció, pero para poder tomar el autobús simplemente te dicen que compres nuevos boletos.
Ojalá la compañía haga algo con este problema recurrente o deje de ofrecer ventas online hasta que funcione correctamente. ¡Muy decepcionante!

Leg room is good for tall people. Bathroom is decent. I would recommend.

We pay in US $ because we have not pesos. For 2 tickets ( each 258 pesos) cashier asked 41 $, it was not real exchange rate that day.

Bus got moved to 3 days further 3h before it would’ve went, never got cancelled by the staff at the terminal after asking about it, never got my money back, wasted money and took 5h longer to arrive

Please Ado stop playing movies at full volume for 8 hours straight. As being slightly triggered by TVs all my trips in Mexico has been a Nightmare. I can't believe Mexicans can stand it too. You are basically not even allowed to sleep. Looking to join a class action on the matter. It doesn't make any sense.

An error with their website charged my credit card three times for a single ticket, and the company keeps promising to refund it, but it has never come. Seems like a scam to me.

A disappointing experience and a total lack of understanding

I am extremely disappointed with ADO’s customer service. Despite clear explanations regarding the cancellation of our trip – caused by circumstances beyond our control – and the significant consequences this had, they refused to refund the bus tickets purchased.

This lack of flexibility and empathy is unacceptable. Travelers cannot always anticipate the unexpected, and a platform worthy of the name should offer solutions for these exceptional cases. Instead, we are faced with standardized responses, without any consideration for individual situations.

I strongly advise against this platform if you are looking for a service that puts the customer at the center of its concerns. A real disappointment and a total loss of trust.

Took ADO four times during a three-week trip in Mexico and each time it was late on the arrival - last time as much as *3 hours* (broke down outside Oaxaca and instead of sending a new bus to pick passengers up, drove all the way back into town for change of bus, losing good 90 minutes) and we nearly missed our flight in CDMX. (I don't think it's possible to request any kind of delay comp, or at least I couldn't find it).
The WiFi is 60MB limited use so basically useless or good for 10 minutes of googling.
They blast films at full volume, you'll need NC headphones.
The good thing is they have AC and It's an ecological alternative to flying. But don't count on it being on time - it may start on schedule but it will be late on the arrival. (Yes, traffic is quite bad but then just calculate it into the schedule information so that passengers know what to expect).

Communication is really poor. We already started with a 15-minute delay and we experienced heavy traffic and long-standing road works on our trip from CDMX to Oaxaca de Juarez. Even though this is known and common knowledge, ADO still advertises the trip as a 6h-trip.
The reality is that the trip takes two hours longer - but no one mentions it. Please be aware that there can be severe delays with ADO and don‘t rely on the announcements.