Adobe Reviews 

7,514
•
TrustScore 1 out of 5

1.1

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Review summary

Created with AI, based on recent reviews

Evaluating 888 reviews, most reviewers were let down by their experience overall. Customers frequently complained about unexpected charges, ongoing billing issues, and severe difficulties when trying to cancel their active subscriptions. Many people stated that they were automatically enrolled in plans or bundles without clear consent or proper notification from the company. However, some people mentioned that the software products were buggy, clunky, and far too expensive for daily use. Reviewers also noted that unreasonable early cancellation fees and restrictive contract terms made the overall cost completely unacceptable. Consumers expressed frustration regarding unhelpful support channels that failed to resolve billing errors or unauthorized payments effectively.

What people talk about most

Subscription

Consumers find subscriptions to be deeply frustrating due to unexpected annual commitments, hidden fees, and... See more

Cancellation

Reviewers highlight frustration regarding cancellation processes, noting that trying to stop subscriptions... See more

Price

Customers had negative experiences with price, reporting exorbitant monthly subscription fees and hidden... See more

Payment

Reviewers mention negative feedback about payment, reporting that charges continued even after cancelling... See more

Product

Users describe negative interactions with product, expressing immense dissatisfaction regarding frequent... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Acrobat is a joke, photoshop is the punchline, flash didn’t deserve that, and why wait 60 days to MAKE A PDF. I feel insulted, I can’t help this company, it’s too far gone, into the 4th circle of Dant... See more

Rated 1 out of 5 stars

This company is certainly making hay while the sun shines due to their monopoly position of power. What a disgusting outfit. Apps which hang and despite all the ignored complaints they receive, they c... See more

Rated 1 out of 5 stars

I signed up for a free trial of Acrobat pro, which I cancelled within 7 days. They charged my credit card after 7 days, because they apparently bundle Acrobat with a free trial of AI assistant, which... See more

Rated 1 out of 5 stars

High monthly fees, obsolete products, terrible customer service. When I unsubscribed Sept 2026, they made me pay ''an early cancellation penalty fee''. Despite being a subscriber since 2021. Their cus... See more


Company details

  1. Cloud Computing Service

Written by the company

Adobe software and services revolutionize how the world engages with ideas and information anytime, anywhere, and through any medium. Learn more.


Contact info

1.1

Bad

TrustScore 1 out of 5

8K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 0% of negative reviews

Typically replies within 1 month

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1.1

All reviews

(7,514)

1,226 reviews in the last 12 months

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podcast

Rated 1 out of 5 stars

Scamming company

Scamming company - I signed up for the Adobe Podcast, cancelled immediatly and they still charged me twice despite having cancelled the trial, minutes after usage.

September 21, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Unprofessional and insulting to clients

I paid for podcast adobe to get things done faster and it's slower. And have you noticed nobody wants to talk to you? When a company doesn't have a contact that you can use you know they only want your money.

October 4, 2023
Unprompted review
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Reply from Adobe

Hello Dan!

For account support, click this link: adobe.ly/AdobeCareTwitter to start a conversation with our designated customer support Twitter account, @AdobeCare. You can also chat with us here: http://helpx.adobe.com/contact.html Thanks!

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