The customer service is great whenever you need help. The money just takes longer to get to my account because Discover is not one of the carriers. They repay goes through immediately and if you need... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The app is perfect. Applications are put thru fast. Haven’t had one bad experience With them. It’s nice to have a trouble free transaction. Has really helped me out when unexpected expenses come... See more
Company replied
Professional service agents in store. Very easy to navigate on-line account, complete loan request & funds are transferred to bank account in a timely manner. Very pleased with doing business with Adv... See more
Company replied
Always very pleasant experience People friendly, knowledgeable and efficient. Highly recommend Advance America. Has helped me in time of need. Very nice to have available when unforseen circumst... See more
Company replied
Company details
- Loan Agency
- also in
- Financial Institution
- Money Order Service
- Money Transfer Service
- Non-Bank Financial Service
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
Contact info
4.9
Excellent
132K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The manager Bryanna is always so…
The manager Bryanna is always so helpful and sweet
October 2, 2026
Unprompted review
Reply from Advance America
Thank you for your positive review. At Advance America, we strive to provide the best customer service, and we are very happy to be able to provide you with the money solutions you need. Have a nice day.
Reply from Advance America
Thank you for your positive review. At Advance America, we strive to provide the best customer service, and we are very happy to be able to provide you with the money solutions you need. Have a nice day.
Reply from Advance America
Thank you for your positive review. At Advance America, we strive to provide the best customer service, and we are very happy to be able to provide you with the money solutions you need. Have a nice day.
Great customer service and they help…
Great customer service and they help you out a lot I recommend it if you need a loan come to advance America ✨
October 10, 2026
Unprompted review
Reply from Advance America
Thank you for your positive review. At Advance America, we strive to provide the best customer service, and we are very happy to be able to provide you with the money solutions you need. Have a nice day.
Everyone was very pleasant and patient…
Everyone was very pleasant and patient with me...went through very smooth..these ladies did a great job making me feel comfortable
October 10, 2026
Unprompted review
Reply from Advance America
Thank you for your positive review. At Advance America, we strive to provide the best customer service, and we are very happy to be able to provide you with the money solutions you need. Have a nice day.
Reply from Advance America
Thank you for your positive review. At Advance America, we strive to provide the best customer service, and we are very happy to be able to provide you with the money solutions you need. Have a nice day.
Very good customer service and support
Very good customer service and support
October 10, 2026
Unprompted review
Reply from Advance America
Thank you for your positive review. At Advance America, we strive to provide the best customer service, and we are very happy to be able to provide you with the money solutions you need. Have a nice day.
I want to say Ms Jessie at the store on…
I want to say Ms Jessie at the store on Manchester in Ballwin is so great! I really want her to know that. She a great person & a great help. Can you all please promote her? Her customer service was outstanding! From the phone call to the store service. I really do appreciate her!
October 10, 2026
Unprompted review
Reply from Advance America
Thank you for your positive review. At Advance America, we strive to provide the best customer service, and we are very happy to be able to provide you with the money solutions you need. Have a nice day.
Hey they got me a loan fast an they…
Hey they got me a loan fast an they were really respectful thanks John for ur help
October 10, 2026
Unprompted review
Reply from Advance America
Thank you for your positive review. At Advance America, we strive to provide the best customer service, and we are very happy to be able to provide you with the money solutions you need. Have a nice day.
Reply from Advance America
Thank you for your positive review. At Advance America, we strive to provide the best customer service, and we are very happy to be able to provide you with the money solutions you need. Have a nice day.
Aya Perez is a wonderful person…
Aya Perez is a wonderful person Consumer Lending sales specialist she did a great job
October 10, 2026
Unprompted review
Reply from Advance America
Thank you for your positive review. At Advance America, we strive to provide the best customer service, and we are very happy to be able to provide you with the money solutions you need. Have a nice day.
Reply from Advance America
Thank you for your positive review. At Advance America, we strive to provide the best customer service, and we are very happy to be able to provide you with the money solutions you need. Have a nice day.
Reply from Advance America
Thank you for your positive review. At Advance America, we strive to provide the best customer service, and we are very happy to be able to provide you with the money solutions you need. Have a nice day.
Great service the people are helpful…
Great service the people are helpful and friendly its a nice service come see them at town center
October 10, 2026
Unprompted review
Reply from Advance America
Thank you for your positive review. At Advance America, we strive to provide the best customer service, and we are very happy to be able to provide you with the money solutions you need. Have a nice day.
Reply from Advance America
Thank you for your positive review. At Advance America, we strive to provide the best customer service, and we are very happy to be able to provide you with the money solutions you need. Have a nice day.
Reply from Advance America
Thank you for your positive review. At Advance America, we strive to provide the best customer service, and we are very happy to be able to provide you with the money solutions you need. Have a nice day.
Ingrid has a great customer service
Ingrid has a great customer service
October 9, 2026
Unprompted review
Reply from Advance America
Thank you for your positive review. At Advance America, we strive to provide the best customer service, and we are very happy to be able to provide you with the money solutions you need. Have a nice day.
Great service fast and easy
October 9, 2026
Unprompted review
Reply from Advance America
Thank you for your positive review. At Advance America, we strive to provide the best customer service, and we are very happy to be able to provide you with the money solutions you need. Have a nice day.
Great service
October 9, 2026
Unprompted review
Reply from Advance America
Thank you for your positive review. At Advance America, we strive to provide the best customer service, and we are very happy to be able to provide you with the money solutions you need. Have a nice day.
I took out an installment loan and very…
I took out an installment loan and very impressed. It was fast and easy.
October 9, 2026
Unprompted review
Reply from Advance America
Thank you for your positive review. At Advance America, we strive to provide the best customer service, and we are very happy to be able to provide you with the money solutions you need. Have a nice day.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.