AdvantageLumber.com Reviews 

This is a company run by misleading low ethics business people. Their shipping is haphazard. The company never contacts you to schedule delivery. This is important since you have to crawl into the truck and remove item by item. You have to hand pick the crap out of the truck. It can take a day because you have to count and remove each item just in case these thugs have short changed you. They want to deliver only when it suits them. If they cannot deliver as per their wish we have to pay storage fees! Surely you have to work with the customer and cooperate with them, if you expect them to spend hours removing stuff from the truck they have to take time off work? Would never use this trash company again. Overall I felt I was dealing with the mafia and not with a self respecting business.

Horrible company to deal with. Sales guy was arrogant and had horrible knowledge of the products themself. It’s been 13 days since I ordered and have had no contact and no shipping confirmation. Customer service does not exist. They send you right to the crappy sales guy. Their website is a joke of a mess. It can’t figure shipping cost for nothing. Their sales probably would jump by 20000 percent if their website functioned properly. Added 25 of 1.5x1.5x18 eucalyptus blanks to my cart. Shipping was $21. Added 5 more and the shipping cost went to $430. I know they are just ignoring the order I am waiting on because when I placed it. It charged me $15 for shipping. On a fallback shipping price. Which basically means they did not have shipping parameters set up for the item and it used their fallback price so the order could be placed. Now they don’t want to ship it because it’s gonna cost them more than the whole order cost. Not my fault they have a website that functions like a six year old made it. Anyways I would really consider other options before dealing with this group of individuals.

Brad at Advantage Lumbar provided excellent customer service from the beginning of the process to the end. My hardwood floor order was shipped and received in good condition and in a timely manner. I highly recommend this company.

I've had such a great experience with Advantage Lumber and working with Josh Miranda.
The 3/4" wood flooring I purchased and installed was great quality and consistent. The product was the most consistent and easy to install wood flooring I've ever worked with.
Josh answered all of my questions, made sure the order arrived in a timely manner and was pleasant all around.
They will definitely be my go-to when I need these kinds of materials.

Isaias and Shawn were helpful in finding the materials I needed

Advantage Lumber is a great supplier of ipe lumber for our projects at Heos LLC. Isaias Pagan is my sales representee for this company and is always willing to go the extra mile on service and supplying knowledge about all the different products!

Advantage Lumber provided a great product at a good price. Brad Rowell, the salesman I worked with, was patient in answering my questions before I ordered.
Then with the order, worked with my schedule for shipping. There was a problem with a few stair treads
which was rectified quickly and new treads were shipped out, all at no cost.
I would highly recommend purchasing from them.

I had a great experience with this company, they're customer service is unmatched and they have a lot of integrity which is rare with big companies. I highly recommend Advantage Lumber.

The representative does not acknowledge multiple email inquiries or phone calls. Frustrating.

I ordered two separate Garapa hardwood deck boards packages. Joshua , is an excellent rep who helped me through the online process swiftly and with accurate knowledge . 5 stars !

We have been researching materials to use in a deck renovation. Joshua Miranda was most helpful determining what was available in decking materials and dimensional lumber in the species we wanted. He was very helpful to send us a sample to aid in our material selection. We have placed our order awaiting delivery est. mid Oct 2025. We enjoyed working with Josh and would recommend him to anyone looking for sales advice for decking materials. We ended up selecting Cumaru for decking and handrails.
Thanks

I could not find a local dealer who had any tongue & groove decking. I called before I ordered and got all my questions answered. Craig M followed up on my order by email, answered my concerns promptly and then he followed up with a phone call about delivery. The lumber is on its way. So far, the experience has been exceptional.

We purchased garapa deck tiles from Advantage for a second-floor balcony. When we finally got around to installing them after replacing the membrane on the balcony and redesigning the project we came up a few pieces short. Contacted Advantage, ordered the pieces and received them a few days later. One of the pieces was damaged. Contacted Advantage via email with the pictures of the damaged piece. Got a call the next day informing me that a replacement piece was on the way. Neal Petrusek was our salesman for both the initial purchase and the follow-up purchase. He was professional, patient and informative answering all our questions and very responsive in replacing the damaged piece. It has been an absolute pleasure dealing with Neal and Advantage Lumber. Very pleased with the product and especially the service. Looking forward to the next project.

Advantage Lumber has been great for me. The sales person Josh Miranda helped get the wood I needed on time and exactly what I had hoped for.
Originally I was looking to use IPE wood for my deck but then found out that there was a big shortage (and confirmed by several other lumber companies). Josh recommended Cumaru and it is a beautiful alternative and just about as hard and they seem well stocked with this. It was also priced a much better price than IPE wood. Additionally he included some additional accessories I would need so I didn't have to figure all of that out (like the clips, Oil and wrench). Very happy in all that I have received with Advantage Lumber. I wouldn't hesitate to recommend them to anyone.

I am building my deck and ordering wood from AdvanteLumber.com. During the process of ordering, I had to change my order a few times via my wrong measurements. The seller man, Josh Miranda was extremely helpful, and patient helping to change my orders and providing his expertise what is better to buy for my particularly needs. In addition, he was always available by phone. Thanks to him I am about to complete my new deck, and I feel it will look very nice. Thanks to Josh!

Very poor customer service. Phone calls and emails not returned. Part of order damaged. Followed policy as described in written document. Photos supplied. Never heard from assigned agent again, despite attempts to communicate. Flooring installed. Two days later discoloration started to appear on multiple boards. They do not back product after 3 days of receipt.

First time customer and was skeptical of ordering decking online. Brad Rowell was a great resource. Helpful in all aspects of the order and answering follow up questions. The Tigerwood looks great. Would recommend Advantage Lumber.

Great variety of exotic wood with very knowledgeable staff that are always willing to help.
Thank you.

I agree with the negative reviews. Obtained a shipment of Ipe. Within a month several boards had bowed to the point that they were unusable. They only agreed to cover half of shipping, and would not replace the boards.

Instead they pointed to places on their website I never would have found for special care to be taken with the boards. Not going back

Lousy customer service.

NO WARRANTY. I bought a $20k IPE wood package from Advantage Lumber for all of
17x80 deck. It has been on for three years and treated with their expensive IPE oil every year. The deck started cracking all over with small splitting cracks. I spoke with advantage lumber today and was told their is no warranty on the wood. I had a wood professional look at the deck and he told me the wood was never dried properly. Now I have a $40k deck that looks like crap and no warranty from Advange. Would I buy something more from them again? You figure that one out. Very very disappointed. Too costly to replace again.