Advigon Reviews 

77
•
TrustScore 1.5 out of 5

1.7

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Company details

  1. Health Insurance Agency
  2. also in
  3. Dental Insurance Agency
  4. Life Insurance Agency
  5. Travel Insurance Company

Written by the company

Wir, die Advigon Versicherung AG, sind ein Unternehmen der HanseMerkur und haben uns auf die Absicherung persönlicher Lebensrisiken spezialisiert. Vertrauen Sie bei der Advigon auf bestmöglichen Versicherungsschutz mit hochwertigen Produkten. Wir stehen Ihnen mit kompetenter, persönlicher Beratung auf Ihrem gesamten Lebensweg zur Seite.


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1.7

Bad

TrustScore 1.5 out of 5

77 reviews

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Replied to 96% of negative reviews

Typically replies within 1 week

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1.7

All reviews

(77)

32 reviews in the last 12 months

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Rated 1 out of 5 stars

Worst communication service

Worst communication service. They don’t reply to emails. I even contacted their bm@advigon email but they also even doesn’t reply.

Around 2 months have been passed since I submitted my claim but still no reply.

September 15, 2026
Unprompted review
Advigon logo

Reply from Advigon

Dear Muhammad
thank you for your review.

We would like to clarify the issues for your review internally. Therefor we have sent your review to our complaints manager.
He will personally take care of your request within the next days.

Sincerely
Your Advigon Insurance

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Rated 1 out of 5 stars

AVOID AVOID AVOID

AVOID, AVOID, AVOID
Dont waste your monthly payments they will find a way to wriggle out of paying if you claim. Had a video call with the team prior to going ahead with my treatment and was assured everytihing was in order. Submitted the claim waited 3 months to be told that they wont pay out!

June 3, 2026
Unprompted review
Advigon logo

Reply from Advigon

Dear Paul,
thank you for your review.

We would like to clarify the issues for your review internally. Therefor please send us an email with a short overview of your experience with our services. Please send it, with your policy number, to bm@advigon.com to our complaints manager, who will personally take care of your request.

Sincerely
Your Advigon Insurance

Rated 1 out of 5 stars

Worst insurance company.

Worst insurance company.
Unfriendly & unhelpful staff.
They try their best to not cover anything.
I definitely do not recommend. Stay away from them!

January 7, 2026
Unprompted review
Advigon logo

Reply from Advigon

Dear Ana,
thank you for your review.

We would like to clarify the issues for your review internally. Therefor please send us an email with a short overview of your experience with our services. Please send it to bm@advigon.com to our complaints manager, who will personally take care of your request.

Sincerely
Your Advigon Insurance

Rated 1 out of 5 stars

Scammers ! Achtung!!

Hey guys !

I’m here to warn you from this insurance. They are scammers. My dad had a tumour and they denied it - denied to answer the doctors - denied covering any expenses despite it fully within their coverage. They are liars and scammers be aware. Be aware I mean it. Don’t get them

September 15, 2025
Unprompted review
Advigon logo

Reply from Advigon

Dear Haythem Karchoud,
thank you for your review. We're very sorry for the diagnosis your father received.

We would like to clarify the issue internally. Therefor please send us an email with a short overview of your requests and our responses. Please send it to bm@advigon.com to our complaints manager, who will personally take care of your request.

Sincerely
Your Advigon Insurance

Rated 1 out of 5 stars

worst insurance company not just in…

worst insurance company not just in germany but worldwide , dont sign a contract with them trust me , theyre so shady, dont pay nothing and always lie to lure people into signing a contract. screw them i will even sue them for lying

July 12, 2025
Unprompted review
Advigon logo

Reply from Advigon

Dear Hassan,
thank you for your review.
We would like to clarify the issue internally. Therefor please send us an email with a short explanation of your experience to bm@advigon.com to our complaints manager, who will personally take care of your request.

Sincerely
Your Advigon Insurance

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Rated 1 out of 5 stars

Be careful with this company

Be careful with this company. It seems shady. After filing a claim, they didn't respond and could not reach via Email or Phone. In Google Map could not find an exact business place in Germany. I would not recommend this insurance.

April 11, 2025
Unprompted review
Advigon logo

Reply from Advigon

Dear Bas, we regret that you havn't received a respond. We would like to clarify the issue internally. Therefor please send us an email to bm@advigon.com to our complaints manager, who will personally take care of your request.

Sincerely
Your Advigon Insurance

Rated 1 out of 5 stars

Possibly the WORST company ever.

Possibly the WORST company I've ever dealt with in my life honestly
They keep responding late to emails, barely pick up calls, and delayed paying my hospital bills so much that it led to lawyers reaching out to me and adding significant delay fees. Still dealing with this. Would recommend never working with advigon honestly.
Cannot tell you how much stress this has added to my life

March 14, 2025
Unprompted review
Advigon logo

Reply from Advigon

Dear Goharanpour, we regret that the processing time has been prolonged. However, you should receive your receipt shortly, as it is already on its way to you.
If you have any further questions, you are welcome to send an email to bm@advigon.com to our complaints manager, who will personally take care of your request.

Sincerely
Your Advigon Insurance

Rated 1 out of 5 stars

Worst insurance in Germany

Worst insurance in Germany! Be very careful with them. Make sure you don't sign a contract where they only pay 2.3 times GOÄ bacause many doctors charge more and you will end up losing a lot of money. Also, it takes them at least 3 weeks to reply to simple emails and reimbourse the money. I left after being insurned for 3 months, absolutely horrible experience!

February 1, 2024
Unprompted review
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