AED.com Reviews 

1,915
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 319 reviews, reviewers had a great experience with this company. Customers frequently mention that the online store is very simple to use and makes purchasing necessary medical replacement supplies completely straightforward. Consumers also consistently appreciate the fast delivery services, noting that essential items arrive promptly and in secure packaging. However, some customers also noted occasional shipping delays, unexpected out-of-stock items, or prolonged wait times for status updates. Others experienced unexpected difficulties with website navigation, logging into accounts, or properly managing online shopping carts. A few people additionally mentioned receiving products with limited remaining shelf life or missing standard accessories in their shipments.

What people talk about most

Order

Users describe ambiguous interactions with order experiences, as many consumers note that the online system... See more

Product

Consumers find product availability and transactions satisfying when items like AED replacements arrive... See more

User experience

Customers had ambiguous experiences with user experience, as some reviewers praised the pleasant online... See more

Website

Customers consistently note ambiguous experiences with website navigation and ordering processes. While... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast shipping times, accurate... See more

Reviews shaping this summary

Rated 4 out of 5 stars

When I initially placed my order I received a confirmation email but then heard nothing else. When I reached out to customer service I found out that my order was cancelled due to issue with the payme... See more

Rated 4 out of 5 stars

I gave 4 stars only because the online credit card was very challenging! Otherwise price was good. Will do another review when product arrives

Rated 4 out of 5 stars

A smooth trans action on the first go made it great, and not many others had the AED replacement that I needed.

Rated 4 out of 5 stars

Came on time and intact though the pediatric pad wasn’t enclosed in its on individual box like the adult pad before they packaged it in the general shipping box


Company details

  1. Medical Supply Store

Written by the company

Sudden cardiac arrest (SCA) strikes 1,000 people every day, or one person every two seconds. At AED.com, we’ve assembled the top cardiac arrest products and services to help you confidently respond to an emergency. Count on us for easy-to-understand materials and instructions to help you every step of the way. You’ve got this, hero. AED.com is a brand of Cardio Partners, a national leader in providing emergency preparedness solutions for public access.

AED COUPON CODES

Written by the company

Apply the following AED coupon codes at check out for a discounted price!
To receive $10 off orders of $100+ you can use code 10OFF100. To receive $25 off orders of $500+ you can use code 25OFF500. To receive $50 off orders of $1000+ you can use code 50OFF1000. Your code must be entered at time of checkout. Only one coupon per order. Not valid on past purchases.

Shipping Policy

FREE SHIPPING on orders over $99.

Free shipping on all order over $99. No code required. Standard shipping only. Applied automatically at checkout. Ship address must be within contiguous United States.

Contact info

3.9

Great

TrustScore 4 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 1% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(1,915)

300 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Part of my order is wrong

I need to return or exchange a part of my order. It is not compatible with the AED machine we have. I have not been able to get a response on how to proceed. Please contact me.
903-881-8733

October 14, 2026
Rated 5 out of 5 stars

Great

Easy check out process, and love that a rep reached out to correct something since the computer cut it off. On it!

October 27, 2026
Rated 5 out of 5 stars

On line ordering was a little out of…

On line ordering was a little out of sequence for me. We had to order the equipment, then send in the tax free certificate. The process seemed backwards to me, but it worked. The pads are easy to replace. I wish someone would let me know if they are recyclable with electronics collections.

October 12, 2026
Rated 1 out of 5 stars

Sold me a school package that did not…

Sold me a school package that did not include the carrying case. The description does not specify that it comes with it but in past purchases it came with the case. Now it is an extra $176 and by the way that unit is now obsolete and they will no longer manufacture pads or batteries. Now I have an expensive anchor without a case. How could you be expected to grab the AED during an emergency and not have everything you need in a case. Run back and forth till you have everything you needed.

October 9, 2026

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