affidea.ie Reviews 

Avoid at all costs. The nurse didnt take any notes. I said to him do you not want to take notes he said he would remember. He then told the doctor I was taking paracetamol when it was nurophen. I complained to the doctor about the importance of notes. She looked at my back pressed in a few times and said I need an mri. I asked what I should do to ensure my back doesn't go again she said avoid what made it go the last time and that was it. She did notes then as she knew she had to. It was 160euro for 5mins I dont know what's wrong with my back!!! They should not be allowed practice.

Avoid if you can. My GP sent a referral for two scans in August. Ten weeks later, nobody has contacted me to arrange an appointment. I’ve phoned the booking line three times and got nowhere each time — it appears to be an outsourced call centre, and nobody I spoke to could tell me where my referrals were or when I’d be seen. The request for two scans was on one request and they are unable to comprehend this. For a medical diagnostics service, that is not acceptable. A broken booking process means people wait months for scans their doctor has decided they need. I’m now going back through my GP to start the process again. If this is their booking process, i would have grave concerns about the quality and competence of the technicians carrying out and reporting on the MRI scan results.

I’m was referred by my GP for an important scan. I have emailed Affidea several times about arranging a specific location and preferred date to take into account family & work commitments. However they have failed to reply. It’s concerning that they seemed to have reneged on their obligations to patients, especially as they have a contract with the HSE.

I attended Affidea northwood recently for an MRI I was very anxious about the visit and contacted them a day before about it. I was shown the machine and talked through what would happen on the day. I found this very reassuring and on the day my husband was allowed to be in the room with me which helped me with my anxiety levels. A big thank you to every staff member I spoke with and especially Quaisier (hopefully correct name!)the radiographer who looked after me and put me at ease.

I had an MRI scan in the Dundrum branch recently. Within a week they sent a report to my doctor who referred me to a consultant. The consultant asked for a CD copy of the actual scans. When I asked for the CD they charged me an extra €25. This is outrageous!! the scan is useless without the scans showing the damage. they are crooks!!!

I had a fantastic experience at the clinic today. Despite how incredibly busy they were, every member of staff was friendly, professional and attentive, providing excellent personal care throughout my visit. The atmosphere was welcoming, the vibe was great, and the speed and efficiency with which the team worked was genuinely impressive, especially given how busy they were. Every single staff member was an absolute credit to the clinic. Huge thanks to the entire team for such a positive experience and for the outstanding care provided. Highly recommend!

Sat for over an hour waiting for a consultant. I had to go up and actually ask receptionist where the consultant was and he was still not in the building. They also couldn’t get through to the consultant. I still did not see the consultant as I was advised they probably were not going to come in.

Subject: Formal Complaint Regarding Racist and Unprofessional Behaviour by radiologist.
I am writing to formally complain about the behaviour of the radiologist Brendan during my recent visit to Clinic in TUS Limerick on 05/09/26.

During the appointment, the radiologist made comments that I found to be racist, discriminatory, and deeply offensive. I was extremely upset and uncomfortable by these remarks. I do not believe that such comments are acceptable from a healthcare professional, particularly when speaking to a patient who is already suffering from mental illness.

I expect to be treated with dignity, respect, and without discrimination. The comments made during my appointment were completely inappropriate and have left me feeling distressed and humiliated

I would therefore request that Affidea should investigate this incident and take appropriate action. I would also appreciate being informed of the outcome of my complaint and what steps will be taken to ensure that other patients do not experience similar treatment.

I hope you will take this matter seriously and address my concerns appropriately.

They told me i had a normal brain scan.
Turns out I didn't. I had a brain tumour and only found out 2 years later as I had a car accident and needed an mri.
Lucky for me its slow growing.

Would never book a scan with this company again. After referral sent in, get link to input my insurance & health information, then get a call on Tuesday looking all the same information, told me they would have to ring me back, get call this morning asking all the same information AGAIN!
Then told I need to give €200 deposit in case I reschedule or cancel, ok I asked do I get €200 if they cancel or reschedule as my time is valuable, told NO!
I hope on the day of scan quality of service is better than what I have experienced so far.

I had an MRI Scan on the 2nd of June last at the Affidea storage container in Moylish, Limerick. The experience was so degrading and upsetting I complained directly to Affidea ( they state on their website that they encourage feedback to help them improve their service) on the 8th June and received an acknowledgement with a Ticket No. I have since sent three emails requesting a response to no avail. I even looked up the CEO for the UK/Ireland and emailed him last evening, the email has bounced back, hence this review I am writing. There was no reassurance, no music playing to relax me, the assistant barely spoke and didn't fit the head cage ( I was having a neck/head scan), I enquired why and he pointed to my double chin!!!!! My goodness I left there feeling so upset, I have medical problems that have led to me being overweight, I do not need to be looked at in a degrading manner.

I am extremely disappointed with the way my appointment was handled. My private MRI scan was cancelled only 20 minutes before my scheduled appointment, when I had already arrived at the clinic. This is completely unacceptable.

This is a private scan that I am paying for myself, so I expected a professional service and respect for my time and my condition. Instead, my appointment was cancelled at the last minute after I had already travelled to the clinic.

I am suffering from severe pain, I can barely walk, and I am taking strong pain medication just to get through the day. Despite my condition, my appointment was cancelled, causing me unnecessary stress, additional suffering, and the inconvenience of having to arrange transport all over again.

To make matters worse, I have now been informed that I have to wait 10 to 14 days for a refund of the money I paid for this appointment. This is extremely frustrating, especially as I am already dealing with severe pain and urgently need to arrange another MRI elsewhere.

The only alternative I was offered was an appointment next weekend. For someone in my situation, who is in constant, severe pain and struggling to function, this is simply not an acceptable solution.

I expected much better communication, professionalism, and consideration for patients with urgent medical needs. This experience has been extremely frustrating and has left me feeling that my health, my time, and my well-being were not taken seriously.

I had a referral to have an MRI in Naas. I received a call asking me questions regarding my requirement. Three weeks later, after no follow up, I called them. That is not as easy as it sounds as you have to listen to incessant noise about their website and GDPR. I finally spoke to someone who was entirely useless. I have booked the service elsewhere. I will not be using Affidea again.

After two cat scans still not correct and then refuse to do another one unless a third referral letter is sent in

Over charged, paid in cash. Looked for refund by cash transfer as I live over 300km round trip from Affidea Tallagh.
When I offered my bank account details, the senior administrator refused to credit my account by way of transfer stating they would only refund in cash. Went to small claims court, received my full refund by bank draft this morning including court fees.
Would have been one star accepted the medical staff couldn't have been nicer.

Visited Tallaght site today for an MRI, have a terrible with them but the lads on site where unbelievable, Im not 100% on there names but both couldn’t of been nicer, the gentleman doing the MRI was so patient when I needed a minute it was no problem and taking through it with me.

I Visited Affidea Cork City today. Charles at reception was fantastic- when i popped in just to check the location, he arranged for me to be seen within 15 minutes instead of waiting until evening.
Emily, who i believe did my scan was also lovely The facilities were spotless too.
Exceptional service and kindness from the whole team Thank you !

Horrendous customer service when trying to book MRI scan.
Thd person on the phone was dismisive,unprofessional unhelpful and appeared to have no idea of the geography of Dublin.
Cowboy operation best avoided.
In the end I cancelled, I will just get a referral letter from GP and source a reputable privider myself.

These guys rang me up for a follow-up scan appointment that they never told me was going to happen last year when i was in with them, then proceeded to tell me that they don't cover VHI. They requested my personal details (they could have been anyone) then requested payment of €192 to book this 'required' follow-up appt over the phone. It was not possible to pay them on the day. No way was I giving them money and personal details over the phone to these guys, too many scams out there. They are taking complete liberties with their customers. Everything about them smacks of greed. just check their other reviews, they say it all. I wont be going near them again

Very poor service trying to book a scan for my daughter. Different information from different staff I spoke with. Advised processing the referral was delayed as no consultant name on referral - it was on headed paper and had consultant name on it and signed! But did not phone me to clarify referral info. Kept saying it would take a few weeks for radiologist to review referral, and that time just kept increasing.