I have used Age UK twice for domestic cleaning and three times for gardening help in the last couple of years on an "ad hoc" basis. As they are a charity, I was surprised to be charged for an in... See more
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Absolute joke of a company, promise next day delivery says on website delivery next day. Waited a couple of days still no personal alarm for my Mother. Phoned customer services laid back lady said " i... See more
Company replied
I needed to talk so called the line advertised on TV. I was experiencing high anxiety that day. The woman's attitude to me was awful she had no compassion. She didn't listen to how i was feeling, tha... See more
Company replied
Just tried getting some help for an elderly friend using their "helpline". All I got was a 25-minute wait with messages trying to sell me products. Never spoke to an actual person. More like a scam... See more
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Company details
Written by the company
Contact info
Floor 7, One America Square, 17 Crosswall, EC3N 2LB, London, United Kingdom
- www.ageuk.org.uk
1.7
Bad
380 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 24 hours
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They only talk about the nice subjects…
They only talk about the nice subjects it's not for mental health but if I step out of line they critical of me which is very hurtful indeed, and rude I think, they expect a lot of their ients and customers rude, downright rude.
November 4, 2026
Unprompted review
Reply from Age UK
Hi Miss Alison, I'm really sorry to hear you feel this way. Could you please email us at feedbackatageuk@ageuk.org.uk with some more details, including which Age UK service you contacted, so we can pass your feedback to the relevant team?
There may be occasions where our teams at the national charity may signpost people to other services that might be better placed to help when they don't have the specialist skills needed.
If this relates to a local Age UK, you'll need to contact them directly, as they are independent charities.
I am sorry that your experience has been disappointing. I hope you'll be able to send us a few more details so we can look into this for you. Best wishes, Age UK.
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To long wait. Gave up! Inaccurate and wrong messages.
Overly long wait... in excess of 30 minutes. For over 10 minutes recorded message said wait time was less that 60 seconds. Patronising, repetitive and uninteresting recorded messages repeated every two minutes so have heard them at least 15 times! Looks like Age UK have an income of C £132m... is it spent wisely?
November 6, 2026
Unprompted review
Reply from Age UK
Dear Michael, Thank you for your feedback.
We're sorry to hear about the length of time you spent waiting to speak with us and appreciate how frustrating this experience must have been, particularly when the recorded wait-time messages did not reflect the actual wait.
Age UK is committed to supporting older people and ensuring that donations and income are used to deliver services, advice, information and campaigns that help make later life better.
We understand your concerns and have noted your comments about our telephone service.
If you would like to share any further feedback or discuss your experience in more detail, please email us directly to ContactAgeUK@ageuk.org.uk and we'll be happy to look into this further.
You can also access our Information & Advice line using the following email/live chat link in case it is helpful : https://www.ageuk.org.uk/contact-us/information-and-advice/
Best wishes,
Age UK
WHY ARE THIS ORGANISATION STILL IN…
WHY ARE THIS ORGANISATION STILL IN ACTION, WITH ALL THESE BAD REVIEWS..??? THEIR TV AD CAMPAIGN IS MISLEADING
November 1, 2026
Unprompted review
Reply from Age UK
Dear Colin, thank you for your message to us here at Age UK the national charity. If I can help in any way or you have a specific query I can look into, please contact us via our feedback email address which is feedbackatageuk@ageuk.org.uk
Best wishes,
Age UK
Absolute joke of a company
Absolute joke of a company, promise next day delivery says on website delivery next day. Waited a couple of days still no personal alarm for my Mother. Phoned customer services laid back lady said " if you had phoned you would get it next day but online orders are 3-4 weeks" they really prioritise the care and welfare of the elderly dont they!! Still waiting still no tracking for the order. Just sat in limbo wondering when the order will come. While giving my mother 24hr care until we receive it. Would definitely not recommend this company.
October 28, 2026
Unprompted review
Reply from Age UK
Thank you for sharing your experience with us in relation to your purchase with Age UK Trading.
We are sorry to learn of the delay to the delivery of your mother’s personal alarm, provided by our product partner, Taking Care.
We do apologise for any upset and inconvenience that this has caused.
We would welcome the opportunity to investigate your concerns further. However, Trustpilot provides limited personal information and so we would be grateful if you could get in touch with our Customer Relations team so we can speak in more detail about your concerns.
You can contact us on 0800 055 6205, lines are open 10am to 4pm Monday to Friday (excluding bank holidays) or you can email us at customer.relations@ageuk.co.uk
Once again thank you for sharing your experience with us. Your feedback is invaluable, as it gives us the opportunity to review and, wherever possible, improve our products and services so please be assured that your concerns have been noted
Kind regards,
Age UK Trading
THESE PEOPLE ARE DANGEROUS
THESE PEOPLE, ARE NOT JUST LEGALLY IGNORANT AND DEVOID OF COMPREHENSIONB OF DISABILITY DISCRIMINATION AND DATA PROTECTION LAW, THEY ARE DANGERSOUS, ESPECIALY TO VULNERABLE INDIVIDUALS. DO NOT ALLOW ANY VULNERABLE PERSON TO HAVE CONTACT WITH THEM.
October 28, 2026
Unprompted review
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My beloved mum passed away in March
My beloved mum passed away in March. We lived together for 60 and a half years.
Not having any friends, I filled a form in at Ageuk , where a person contacts you by phone at least once a week. I gave them all the information required and it said there was a 10 week wait ,but someone would contact me to arrange it.
Above four months have passed since then and I haven't heard anything. Not very supportive at all or helpful given my circumstances.
October 19, 2026
Unprompted review
Reply from Age UK
Hi Stephen, I am sorry to hear this, I can imagine this was very disappointing for you. Please can you email us at feedbackatageuk@ageuk.org.uk with some more details and we can get this passed to the relevant team to look into. If this service was provided by your local Age UK, you will need to contact them directly, as they are an independent charity, but if you email with your contact details we will try to help. Best wishes, Age UK
Very disappointing. Its a referral rather than a chat service
Im pleased Dame Rantzen set the line up, but very disappointed when I called. It has no information on the web site that its basically a referral line not a line to listen and to chat.
I was going to be given age UK however you can not call until your in your 60's. Very disappointing to say the least. The website does not state a one time 15 minute chat to then be signposted.
October 13, 2026
Unprompted review
Reply from Age UK
Good morning and thank you for your message. I'm sorry to hear about how disappointing your call was. Could you please let us know whether you called our Silver Line helpline on 0800 4708090?
I'm really keen to look into this, so I'd be grateful if you could please email us at feedbackatageuk@ageuk.org.uk with the phone number you called, along with the date, time and any further details you were given during the call. This will help us investigate further .
I also wanted to share this page on our website, which provides more information about the service: https://www.ageuk.org.uk/services/silverline/. It explains that The Silver Line is available to people aged 55 and over, and people can call at any time, day or night, for a chat. I wondered whether you might have instead contacted our Information and Advice Line, which is a different service: https://www.ageuk.org.uk/contact-us/information-and-advice/.
I hope you'll be able to send us a few more details so we can look into this for you. Best wishes, Age UK.
No service from Age UK Lincolnshire
Very disappointed with the lack of service received from Age UK Lincolnshire. My mum has had the lifeline device for many years, but as her dementia has progressed, she would not now know how or when to use it. We want to change it for a fall alarm as we feel that this would be the most likely reason for having a device.
I have called the Lincoln office on three occasions to discuss this, but no one returned my calls. Unfortunately she is now in hospital and the OT has made three requests for the Age UK staff in the hospital to contact me. Again, this has not happened. This is not the service that we would expect from a charity that should help to keep elderly people safe in their own homes.
October 11, 2026
Unprompted review
Reply from Age UK
Good morning, and thank you for getting in touch. I'm sorry to hear about your experience and the difficulties you've had while trying to arrange support for your mum. I can imagine how frustrating this must be for both of you.
Like all local Age UKs, Age UK Lincolnshire is an independent charity, responsible for its own management and day-to-day running. We at Age UK, the national charity, share a similar brand with all local Age UKs, but we are not a head office.
I would suggest emailing them at info@ageuklsl.org.uk so that they have the opportunity to review your concerns and respond to you directly.
I have also found their complaints procedure here:
https://www.ageuk.org.uk/lincolnshire/about-us/complaints-proceedure/. You may also wish to consider Stage 2 of their complaints procedure.
I hope this is helpful and that you're able to take this forward. If there is anything else we can help with, please do email us here at the national charity at feedback@ageuk.org.uk and we'll do all we can to help. Kindest regards, Age UK.
Bought 2 pairs of incontenance pants…
Bought 2 pairs of incontenance pants for a relative but unfortunately they don’t feel comfortable around the waist.
Unable to return these as packet opened.
Most shops allow you to try on underwear over existing garments to see if fit is correct.
These pants cost over £13 and now find out I can’t return them.
Nothing is mentioned on the product description or specifications about the return policy. I wouldn’t have bought them if I had realised I couldn’t swop them.
I think this should be made more visible to the customer.
Very disappointed with Age Uk, a company I thought I couldn’t trust and have used in the past.
October 5, 2026
Unprompted review
Reply from Age UK
Hi Emma,
Thank you for sharing your experience with us in relation to your purchase with Age UK Trading. We are sorry to learn that the incontinence pants you ordered were not a comfortable fit for your relative and that you are disappointed you are not able to return them as they have been opened. We really appreciate you sharing your concerns with us and would like to assure you that your comments will be shared with our partner Vivactive, who provide the Age UK Trading Incontinence products. If you would like to contact Vivactive directly to discuss this further with them, please call 0800 046 1501 (lines are open 9am to 5pm Monday to Friday excluding bank holidays) and they will be happy to assist you.
Once again thank you for sharing your experience with us. Your feedback is invaluable to us as it gives us the opportunity to review and, wherever possible, improve our products and services so please be assured that your concerns have been noted and please do not hesitate to contact our Customer Relations team if we can be of any further assistance. You can call us on 0800 055 6205 (lines are open 10am to 4pm Monday to Friday, excluding bank holidays) or you can email us at customer.relations@ageuk.co.uk.
Best wishes, Age UK Trading
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Refuse donated items
I went to the door at the shop in Boston with a few items in a box. The shop had just locked the door. The two young girls saw me at the door and I asked if I could just give them the small box,her reply was taken it to the sense charity opposite. I told her my legs were bad ,she was not bothered, she even suggested I come back tomorrow. I have always donated to age UK and purchased furniture as well. I even left a donation in my will , this is now changed . Sense welcomed my donation. I am a pensioner and have lost faith in Age UK. I won't donate anymore. These 2 girls have done you no favours ,
September 30, 2026
Unprompted review
Reply from Age UK
Dear James, I’m sorry to hear about your experience during your recent visit to the charity shop in Boston, particularly as you’ve supported Age UK in a number of ways over the years. We’re very grateful for that support.
The Boston shop is run by the local Age UK, Age UK Lincolnshire. Like all local Age UKs, this is an independent charity, responsible for their own management and day-to-day running, including their shops. We at Age UK, the national charity, share a similar brand with all local Age UKs, but we are not a head office or a governing body.
Your feedback is important, and I’m sure they would be keen to look into this for you. You can contact them on email at info@ageuklsl.org.uk or on their website using this link: https://www.ageuk.org.uk/lincolnshire/about-us/contact-us/ .Once again, I’m sorry to hear about your experience and I do hope that in the future you would look to shop with Age UK again. Best wishes, Age UK.
They have no idea about Age issues
With so many complaints you would think that they would listen and learn. But they don’t. I’m a 71 year old physically and mentally disabled person. I tried to use the cleaning service offered by Northamptonshire Age UK. It would be quicker to fly to the moon! They operate a voicemail service so you can’t even enquire at the outset. They return your call in 1 to 2 days to say you need an assessment, but not a face to face, a telephone assessment to identify your house size, needs, etc. So if I had dementia and said anything that wasn’t remotely true, they would use that incorrect information to find a cleaner. HELLO! An assessment needs to be in the clients home, face to face. Quite clearly Age UK haven’t a clue about how to care for elderly people. So why are they still in existence. They don’t even have a bank of cleaners apparently, they only get someone when they have a client. They are apparently DBS cleared but it doesn’t mean they understand the needs of older vulnerable adults. THIS PRETEND ORGANISATION NEEDS TO BE SHUT DOWN ITS USELESS
September 30, 2026
Unprompted review
Reply from Age UK
Hi Michelle, thanks for your message and I am very sorry to hear that your experience with Age UK Northamptonshire has caused you to get in touch. I'm sure this must be very disappointing. Like all Age UK offices, Northamptonshire is an independent charity, responsible for it's own services. We at the national charity are not a head office or governing body, therefore I would recommend getting in touch with them directly. I am sure they would want to get the feedback in order to improve services to their community. You can find their details here - https://www.ageuk.org.uk/northamptonshire/about-us/contact-us/ I have also found their complaints procedure here: https://www.ageuk.org.uk/northamptonshire/about-us/feedback-and-complaints/
I hope this is helpful and I do hope they will be able to assist you. If you have any further issues, you can email us on feedbackatageuk@ageuk.org.uk or call 0800 1698787 and we will be happy to help. Best wishes, Age UK
Wasting my time and money too
I tried to telephone them. At intervals, with hideous music in between, I was told 'Your position in the queue is first. Your estimated wait time is 60 seconds'. After twenty-five minutes of that I gave up. Heaven knows what my telephone bill for nothing will be.
August 31, 2026
Unprompted review
Reply from Age UK
Dear Anthony, thank you for your feedback. I’m sorry you’ve had difficulty getting through to us on the phone. Was the number you were calling our Advice Line here at the national charity: https://www.ageuk.org.uk/contact-us/information-and-advice/ , or was it perhaps your local Age UK? Please could you email us at feedbackatageuk@ageuk.org.uk with the date and approximate time you called, the phone number you called and what you were hoping to get help with, so we can look into this further for you. I hope to hear from you soon. Best wishes, Age UK.
Do not use this organisationThink before you use their services
I contacted the counselling division in Coventry and had to wait a long time as they are very busy. Do not use this organisation if you are depressed or have deep anxiety. I am 79 and requested someone to help me. I requested a lady to get a female perspective. They instead selected a young man who sounded very intelligent and personable on the phone but not who I wanted. When I queried this they told me it was a “TYPO” they then sent me a young girl who was 21 who appeared to be totally overwhelmed by my knowledge of counselling as I had studied it myself for 3 years. She appeared to be very pleasant and in our first session encouraged me to open up to her even if my experiences were a little personal. I kept telling her to tell me if those experiences were a little embarrassing for her , which she insisted were not. Net response all future sessions were cancelled because my approach she considered inappropriate towards her , but they refused to tell exactly what I had said. I have left messages to discuss this but so far no response. I am now feeling even worse than before counselling and am battling to deal with my depression. How many more people will this young woman harm like she has with me. I thought the least age Uk could do is have a meeting with me to discuss what I have allegedly said or done.
September 22, 2026
Unprompted review
Reply from Age UK
Further to your edited message, Age UK Coventry is an independent charity, responsible for their own management and day-to-day running. We at Age UK, the national charity, share a similar brand with all local Age UKs, but we are not a head office or a governing body.
Therefore, they are better placed to look into your concerns, so I would recommend contacting them directly so that they can try to resolve this issue for you. Their details are:
Tel:02476 231999
Web: https://www.ageuk.org.uk/coventryandwarwickshire/
Email: info@ageukcovwarks.org.uk
I have also found their complaints procedure here:
https://www.ageuk.org.uk/coventryandwarwickshire/about-us/feedback-procedure/
I hope this is helpful.
Hi Patrick, I am sorry to hear of your experience with what I believe is our telephone friendship service? Please can you email feedbackatageuk@ageuk.org.uk with further information and your contact details and we will be happy to get this passed on to the relevant team. Best wishes, Age UK
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age uk lottery 2 entries won small…
age uk lottery 2 entries won small amounts x3 increased my enties from 2 to four to increase the odds for me 5 months on 2 more entries decreased my odds solution stop getting ripped off for 5 months and stop playi ng
September 19, 2026
Unprompted review
Reply from Age UK
Hi, thanks for your message and I am sorry to hear that you’ve not won as yet – like all lotteries it is a game of chance, but please could I ask that you review the following link to our webpage to learn of the odds of winning so that you can make an informed decision as to whether you would wish to continue? https://www.ageuk.org.uk/lottery/
I’d like to reassure you that all Age UK lottery draws — including the Weekly Lottery, Tuesday Treat and Raffle — are run by an independent, specialist company on Age UK’s behalf. This company is licensed by the Gambling Commission and uses certified software to ensure that every draw is completely random and fair. Each entry has an equal chance of winning, and the software is regularly audited by the Gambling Commission and reviewed annually to confirm that the process remains fair and based purely on chance.
If you wish to discuss this or cancel your entry, please do give the team a call on 0800 3047189 or email lottery@ageuk.org.uk.
There are so many kind people still in this world, especially in Brighton and West Sussex Brighton and Hove Hub
I went to Age UK West Sussex Brighton and Hove (Brighton Hub) yesterday.
I hadn’t got an appointment but a lady called Louise went out of her way to help me. And she did.
Thank you Louise
September 16, 2026
Unprompted review
Reply from Age UK
Hello. Thank you for taking the time to share your experience with Louise! I will be sure to pass this on to Age UK West Sussex Brighton and Hove for you. Thank you again. Best wishes, Age UK
Terrible attitude
Hmmm. I enquired about an hour ago today, about their closing time, the young women who served me was so surly and unhelpful, that I am now going to take my donation of clothes elsewhere. This was in St Clements, Oxford.
Do better!!
Hi, thank you for your reply, I have sent an email, detailing my experience.
September 1, 2026
Unprompted review
Reply from Age UK
Dear Asher, thanks for your message and I am sorry you had a bad experience in one of our shops. Please can you email us with some further details on the date and time of the incident and any further information, so we can look into this further. (feedbackatageuk@ageuk.org.uk). All staff and volunteers are trained to be respectful and helpful, so we are grateful to have the opportunity to investigate this as Age UK are committed to providing excellent customer service for all customers and donors. Many thanks, Age UK
Why are age uk.ageist
Why are age uk.ageist. my wife has dementia & dvt. I have back problems & acid reflux. I asked them to help me get a wet room & tackle council tax & pension credit. Some woman phoned mr up & said you'll have to get wet room privately & go to council to sort your own council tax & benefits. I said why are you there. What's the point. I complained in there online form. What a surprise no reply with a help plan what a complete waste of time. Avoid them if uou can
August 28, 2026
Unprompted review
Reply from Age UK
Hi Mr Smith. Thanks for your message and I am sorry you did not receive the help you were looking for, I can imagine this was very disappointing for you. Please can you email us at feedbackatageuk@ageuk.org.uk with some more information on who you spoke to and any further information such as the date - we will be happy to try and help. Best wishes, Age UK
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Appalling service from organisation
Appalling service from organisation. They do not care about people at all. Zero respect for my elderly mum who has dementia. All they are interesting in is taking money from struggling families.
If you care about any relatives, DO NOT deal with this organisation.
August 25, 2026
Unprompted review
Reply from Age UK
Hello, thank you for your message. I'm sorry to hear you've had a disappointing experience with Age UK and how upsetting this has been for you and your mum.
Please could you email me at feedbackatageuk@ageuk.org.uk with some further details about the service your mum received? If your experience was with a local Age UK, it would also be helpful if you could let me know which one. Local Age UKs operate as separate charities, but if I have a better understanding of the service involved, I'll be able to share the most appropriate contact details. This is important feedback, and once I have a bit more information, I'll do my best to look into this for you. Best wishes, Age UK.
Wish I could give zero stars
Wish I could give zero stars
Tried to get help for my brother and a housing problem, he had no heating for 15 years !!! They were worse than useless , he now has been given 3 months to live and I am looking after him at my home , thanks age uk (NOT) !
June 30, 2026
Unprompted review
Reply from Age UK
Hello June, thank you for your feedback and I am very sorry to hear about this. I would like the opportunity to look into this further, as we take all feedback very seriously. We try to help and support anyone who contacts us, so please could you email our team at feedbackatageuk@ageuk.org.uk with some more details about which service you contacted and any dates, as well as what you were looking for support with and I will try to help. I am sorry once again for any disappointment or upset this has caused. In the meantime, if you need further support, you can call our National Advice Line 365 days a year from 8am to 7pm on 0800 6781602. Best wishes, Age UK
Would left 0 stars if I could.
Would left 0 stars if I could.
My mother, who is 89 years old, purchased a stairlift from you at some significant expense. It was installed on 22 July 2026. Within 8 days it has broken down while she was upstairs and 3 days on it’s still not fixed. A new part is needed apparently which should have been within 24hrs. This service is completely unacceptable. Is this how you would expect Age UK to treat elderly people? It’s disgraceful. I will be leaving feedback on all social media about the poor and dispicable service provided by Age UK. It’s lucky she has people to look after her otherwise she could be stranded upstairs without any food etc. The stairlift was apparently brand new. New excuses!! Age UK you should be ashamed.
July 22, 2026
Unprompted review
Reply from Age UK
Dear Tim,
Thank you for making us aware of your concerns and we are sorry to learn you are unhappy. As Trustpilot provides us with very limited information please contact customer.relations@ageco.co.uk or call 0800 055 6205 (lines open 10am to 4pm Monday to Friday excluding bank holidays), so we can take further information to help get this resolved for you. Kindest regards, Age UK.
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