You learn more about a company & its people when things go wrong, their values, ethos & commitment towards customers either shines or disappears. My first 2 orders were delivered without incident –... See more
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A good range of products. However recently received an email re Lawn care with 20% discount. Was ordering with three other products all of modest size and weight but cancelled when delivery was g... See more
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Ordered 25kg of Blood, Fish and Bone on Monday afternoon. Delivered using standard service on Tuesday afternoon. Well packaged in strong sack. Price for 25kg and delivery was only slightly more t... See more
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I ordered Rosate and received Gallop weed killer instead. Agrigem insisted the two were the same so I gave Gallop a go. Gallop seemed more watery & the effects after spraying were extremely poor. I wa... See more
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Company details
Written by the company
Agrigem are based in Saxilby in Lincolnshire. They supply a wide range of Plant Protection Products, Weedkillers, Fertilisers, Grass & Flower Seed, Application Equipment, Hard Surface Cleaners & Rodenticides to professional and amateur users. Their website stocks 1000's of products, all available on speedy next day delivery.
Contact info
Foss House, Units 7, 8 & 9 Allens Business Park, Skellingthorpe Road, Saxilby, LN1 2GH, Lincoln, United Kingdom
- 01522246491
- customerservices@agrigem.co.uk
- www.agrigem.co.uk
4.2
Great
440 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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They sent the wrong product and then…
They sent the wrong product and then argued with me on the phone resulting in this review.
Very disappointing service from a company I have used in the past with no problems.
October 1, 2026
Unprompted review
Reply from Agrigem
Thank you for your feedback. We are sorry to hear that you were dissatisfied with the product received.
As outlined in our Terms & Conditions, which are accepted at the time of purchase, some products may be supplied as an alternative brand where stated. In these cases, the replacement product will contain the same active ingredients and specification as the item ordered. This information is displayed on the product page prior to checkout.
We apologise if this information was overlooked and regret any disappointment caused.
Regards,
Agrigem Customer Experience Team
Reply from Agrigem
Thank you so much for your positive comments.
Regards, Customer Experience Team
Unreliable Company best avoided
I ordered a bulk bag of loam, 200kg of bagged loam and lawn fertilizer and paid extra carriage to guarantee delivery on a specified day in the morning. Only one of the items was delivered late in the afternoon and deposited on the pavement causing a significant obstruction close to busy school pedestrian traffic. The courier took pictures but refused to share them with Agrigem who declined any responsibility. Company were evasive, unsympathetic and less than helpful. Eventually, they gave me a part refund for the missing goods. This was a very poor experience and I would avoid this unprofessional organization.
August 13, 2026
Unprompted review
Reply from Agrigem
We're sorry to hear that you remain dissatisfied with your experience.
Following our investigation, we refunded the items that were not delivered and raised your feedback directly with the haulage company responsible for the delivery. While we appreciate that the situation was frustrating, the photographs taken by the driver were not available to us and therefore could not be shared.
For clarity, all pallet deliveries are made on a kerbside basis, as stated at the point of purchase. Drivers are unable to move goods beyond the delivery point for health and safety and insurance reasons.
We always aim to resolve issues fairly and promptly, and while we're pleased we were able to arrange a refund for the undelivered items, we're sorry that the outcome did not meet your expectations. We appreciate your feedback and will continue to work with our delivery partners to improve the customer experience.
Agrigem Customer Experience Team
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Easy to use and informative…
Easy to use and informative website,good prices and delivered ahead of schedule. All good.
August 27, 2026
Reply from Agrigem
Thank you for your review - we're delighted everything went so well for you.
Reply from Agrigem
Thank you for taking the time to leave us your thoughts, we're very pleased to hear you had such a good experience.
Disproportionate delivery charges
A good range of products.
However recently received an email re Lawn care with 20% discount.
Was ordering with three other products all of modest size and weight but cancelled when delivery was going to be £29+
Rather defeated the 20% proposition!!!
Ridiculous!!
August 21, 2026
Unprompted review
Reply from Agrigem
Dear Steve,
Thank you for your feedback, and we’re sorry that the delivery charge on your order made the 20% discount feel less worthwhile.
Our delivery charges are calculated based on the products in the basket, their weight, and the delivery service selected. Because some of the products we sell are regulated chemicals, we have to use couriers that are appropriately licensed to transport them, which can mean that delivery costs are higher than they might be for standard goods.
That said, we offer a range of delivery options, from economy through to next-day and weekend delivery, so there is a broad range of prices available.
We don’t know which products were in your basket, or which delivery option was selected, so we’re unable to comment specifically on the £29 charge in this instance. However, we’re always happy to look at a basket and advise on alternative options. If this is of interest, please do contact our customer team on 01522 246491.
We appreciate that delivery charges can be frustrating, particularly when you’re using a promotional discount, and we’ll continue to review our delivery options to keep them as competitive as possible.
Kind regards,
The Customer Experience team
Reply from Agrigem
Thank you for your comment.
Regards, Customer Experience Team
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Reply from Agrigem
Thank you for your positive review.
Regards, Customer Experience Team
Reply from Agrigem
Thank you for the lovely review!
Regards, Customer Experience Team
Reply from Agrigem
Thank you so much for your positive review!
Regards, Customer Experience Team
Prompt delivery
May 27, 2026
Reply from Agrigem
Thank you for your 5* review!
Regards, Customer Experience Team
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Ordered on Monday product received…
Ordered on Monday product received today. fantastics service and very good price well done.
June 2, 2026
Unprompted review
Reply from Agrigem
Hello there,
Thank you so much for the lovely comments and we are pleased to hear you are happy with your order.
Regards, Customer Experience Team
Reply from Agrigem
Thank you for your positive review!
Regards, Customer Experience Team
Reply from Agrigem
Thank you for your positive comments!
Regards, Customer Experience Team
Poor practice
When my order arrived one of the items was completely unlabeled, so no indication of what the sack contained or how to use it.
This was very worrying, as I couldn't be sure what was in it and it was likely to get mistaken for something else.
When I contacted them, all they did was send a picture of the item I ordered.
Given that these chemicals are meant to be treated with care, this seems a very cavalier and possibly dangerous practice.
I certainly won't be using them again based on this experience.
April 8, 2026
Unprompted review
Reply from Agrigem
Thank you Mark for taking the time to leave your review, and please accept our apologies that you were dissatisfied with the packaging of your products. We would welcome the opportunity to discuss this with you further, should you wish to get in touch via customerservices@agrigem.co.uk
Regards,
Customer Experience Team
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Delivery with APC Overnight was a…
Delivery with APC Overnight was a shambles and despite 1 attempt and leaving without dropping off the fertiliser as they hadn't read the delivery information and 2 further promises nothing has ever appeared. Their chosen courier is on par with Evri for being useless. Agrigem's customer services were in regular contact with me but totally pointless as the courier just did what suited them. To make things worse originally tried click and collect and that didn't work either so I won't be using Agrigem again.
April 22, 2026
Unprompted review
Reply from Agrigem
Hello Richard,
Thank you for taking the time to share your feedback. I fully appreciate your frustration regarding the delivery experience and would like to apologise on behalf of APC.
I can see that our Customer Experience team made every effort to arrange delivery as promptly as possible; however, on this occasion, they were unfortunately unable to do so. Please be assured that this matter has been escalated to the APC General Manager for a full investigation, as the level of service provided does not meet the standards we expect from our delivery partners.
With regard to Click & Collect orders, availability via our website is limited to customers within a specific radius of the store. If you are outside this area, the option will not appear online; however, our sales team are always happy to assist and can arrange this for you over the phone should you chose to use us again in future.
Regards,
Agrigem Ltd
Dont order - scam website.
Dont order, scam website. Ordered a part a month ago and nothing has arrived. Email address on order receipt doesnt work.
April 14, 2026
Unprompted review
Reply from Agrigem
Hello there,
Sorry to hear you are having problems. Please contact us directly on customerservices@agrigem.co.uk
Regards,
Customer Experience Team
DX delivery failed twice despite…
DX delivery failed twice despite payment for Express delivery and calling Agrigem. Still not received after 10 days!
March 27, 2026
Reply from Agrigem
Hello Mrs Garvey,
We apologise for the issues you experienced with your delivery. Our records show that the courier attempted delivery on two occasions at the address provided; however, due to the nature of our products, a signature is required upon receipt. Unfortunately, if a signature cannot be obtained, the courier is unable to complete the delivery.
A replacement order was subsequently dispatched and successfully delivered on 8 April.
If you are still experiencing any issues or require further assistance, please do not hesitate to contact us on 01522 246491 and we will be happy to help.
Regards,
Customer Experience Team
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