Good selection, long delivery
I ordered a bunch of stuff for my partner's birthday as they're a fitness person. The products looked nice and they have a good selection on the website. I paid almost 200€ and got the tracking number pretty quickly after placing the order. Then I waited and nothing. Checked the tracking after a week, said it'll be "handed over to the postal service soon" after a whole week?
Wrote support, got an AI agent telling me that yes, it will be handed over to the postal service soon. I tried to ask when "soon" is, nothing, no response. I tried to cancel the order, the ai agent came out again to tell me that my feelings are valid that the ai agent understands me being mad. I'm not angry, just surprised of the issue this thing became. Apparently it's being handed over to a human or maybe another bot will answer, we'll see if I get my money back or if I just got scammed.
Update/Edit:
I got the package after another week. The team responded a bit after to ask me to confirm if I got it, they apparently are short staffed. The products are good, you can taste that they're a bit different, probably due to the sweetener. I could see people not liking them because of the taste, my partner loves them though.
All in all, we will probably buy from them again, the selection is good. Just keep in mind that the delivery can/will take longer.
September 11, 2026
Unprompted review