ahead® Reviews 

1,234
•
TrustScore 4 out of 5

4.1

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Company details

  1. Confectionery
  2. also in
  3. Candy Store

Written by the company

Willkommen bei ahead! Seit 2017 krempeln wir die Snackwelt um – ohne zugesetzten Zucker, dafür mit vollem Geschmack. Stell dir vor, du kannst snacken, was du liebst, ohne schlechtes Gewissen und ohne Kompromisse. Wir glauben: Zucker braucht kein Mensch, aber Genuss schon. Deshalb verzichten wir auf zugesetzten Zucker – und du auf nichts. Unsere Snacks schmecken so, wie du sie dir wünschst: cremig, knusprig, einfach richtig gut. Weniger Kalorien, mehr Protein, wertvolle Ballaststoffe: kleine Dinge, die im Alltag den Unterschied machen. ahead steht für Snacks, die so gut sind, dass die alten einfach im Regal bleiben. Weniger Zucker. Mehr Geschmack. 100 % du. 💜


Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 17% of negative reviews

Typically replies within 2 weeks

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4.1

All reviews

(1,234)

636 reviews in the last 12 months

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Rated 1 out of 5 stars

Not just bad, but no customer service.

Got molten product during the summer months. They knew the weather issues and which of their products would melt, they shipped it anyway.

Customer support is an AI bot that cannot do anything and sends you in circles, has you take pictures, and all it tells you is that it forwarded it to be reviewed.

Avoid this company.

August 10, 2026
Unprompted review
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Rated 4 out of 5 stars

I just recently found these products

I just recently found these products. I tried the mixed box of bars, gummies, the chips, the clear whey and 2 sachets of the chocolate and vanilla protein shake. I loved all of them! I just ordered and am waiting on my month supply of vanilla shake 1000g. Delivery wasn't fast on previous order, neither is this current one, but it's not a crazy long time.

November 4, 2026
Unprompted review
Rated 1 out of 5 stars

Not worth it

My order took 9 days to arrive with plenty of delays even when I'm in France, a neighbour country. It takes large amount (one teaspoon) of syrup to start feeling tiny bit of sweetness. Plus, I feel nauseous after drinking. They also send me a free recipe book but it's in German. What's the point? Overall I'm not impressed and want to return the products but they will deduct 8 Euros so it's not worth it. I'm not impressed.

October 30, 2026
Unprompted review
Rated 3 out of 5 stars

Good selection, long delivery

I ordered a bunch of stuff for my partner's birthday as they're a fitness person. The products looked nice and they have a good selection on the website. I paid almost 200€ and got the tracking number pretty quickly after placing the order. Then I waited and nothing. Checked the tracking after a week, said it'll be "handed over to the postal service soon" after a whole week?
Wrote support, got an AI agent telling me that yes, it will be handed over to the postal service soon. I tried to ask when "soon" is, nothing, no response. I tried to cancel the order, the ai agent came out again to tell me that my feelings are valid that the ai agent understands me being mad. I'm not angry, just surprised of the issue this thing became. Apparently it's being handed over to a human or maybe another bot will answer, we'll see if I get my money back or if I just got scammed.

Update/Edit:
I got the package after another week. The team responded a bit after to ask me to confirm if I got it, they apparently are short staffed. The products are good, you can taste that they're a bit different, probably due to the sweetener. I could see people not liking them because of the taste, my partner loves them though.
All in all, we will probably buy from them again, the selection is good. Just keep in mind that the delivery can/will take longer.

September 11, 2026
Unprompted review
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Rated 3 out of 5 stars

Damage 1 bottle

I have ordered from this company twice. My first order was excellent, which is why I decided to order again. Unfortunately, my second order arrived with one bottle that was not properly sealed, causing it to leak and damage the other four bottles in the package.

I have contacted customer service and requested compensation. I hope they will handle the situation fairly and provide an appropriate resolution. I'll update my review once I hear back from them.

July 18, 2026
Unprompted review
Rated 5 out of 5 stars

I saw a few ads on Facebook and decided…

I saw a few ads on Facebook and decided to try.
The spreads are absolutely delicious, especially Crunchy Pistachio and Crunchy White Hazel, without any doubts the best I ever ate.
I also tried the protein bars, also really good and low in sugar.

I will definitely buy again.

July 15, 2026
Unprompted review
Rated 1 out of 5 stars

Annoying marketing ploy

Never tried the product. But I got a coupon for 3 free jars of the stuff — a total value of €15! Sure why not let’s try it.

Turns out they are pulling some tricky stuff with the coupon and the offer doesn’t actually function at all according to common sense ie you said free stuff turns out it’s not in fact free.

To be more specific, you have to reach €15 of goods to activate the coupon, which should be fine because the 3x jars are €15. But then when you put it into your cart, the price is magically bumped to €13, and thus the coupon is not activated. You have to add more items.

Rather than being promotional or getting me to actually try your product, this ends up just being annoying and making me distrust the company. Granted, nobody owes me free anything. But then don’t write that on a postcard!

June 10, 2026
Unprompted review
ahead® logo

Reply from ahead®

Hi Joe,

Thanks for taking the time to write this up. It's genuinely frustrating when an offer doesn't land the way it's meant to. Our goal with this campaign was to put a smile on people's faces and give them a reason to try ahead. We're sorry that in your case it had the opposite effect. We'll be looking at how we can make this clearer.

Here's what's going on: we're currently running a sale in our shop, and the postcard offer can't be combined with other promotions. That means while the sale is active, the coupon can't be used. That information is available on the landing page you reach via the QR code.
We hear you that having all the details about the offer right there on the postcard would have made a real difference. That's a fair point.

When there's no active sale, here's how it works: add the 3 jars to your cart, then add further products at full price until you hit the €25 minimum order value. The 3 jars then come off completely.

We'd love for you to still get to try ahead. If you'd like to know when the sale ends so the coupon works as intended, just drop us a message at
service@ahead-nutrition.com
— we're happy to help.

Best regards from Hamburg,
your ahead team

Rated 2 out of 5 stars

80% lower sugar Nut Butter

I tried a selection of the nut butters that are supposedly 80% lower in sugar. However, they still contain a lot of sugar and taste like typical sugary nut butters you’d buy at the supermarket. If you’re looking for a healthy alternative, I wouldn’t recommend them.

April 24, 2026
Unprompted review
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