I bought 2 pairs of leather boots (one for myself, one for husband) hoping they would be suitable for dog walking, especially in the wet. Within a couple of weeks they were letting in water, despite u... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My Parka midtown has just arrived and fulfils all the promises given, Gortex3 outer, duck down inner, strong rugged zips great length and sturdily made, came from France with DHL within 3 days and no... See more
Ordered some gardening boots on line then saw the reviews about long delays and incorrect orders - however I needn’t have been concerned as the boots arrived in good time, in fact quicker than expect... See more
Purchased some Aigle wellington boots about 18 months ago and the heel has split from the boot causing mud and water to seep through when walking. I was surprised as I understood this to be a qualit... See more
Company replied
Company details
Written by the company
Aigle vous propose sa gamme de vetements de sport et loisir : randonnée, nautisme, equitation, ski, chasse, peche, campagne, yachting.
Contact info
3.9
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Aigle
Dear David,
Thank you so much for your loyalty! We are delighted to hear that you keep coming back to Aigle. It means a lot to us that our products continue to meet your expectations over time.
Thank you for taking the time to share your experience. We look forward to welcoming you again in our stores or on aigle.com.
The Aigle Team
Advertisement
Paid for a jacket and still have…
Paid for a jacket and still have nothing.
I have been waiting about a month without any update on my order. The company told me they were investigating, but after all this time they have not given me any result. I have now stopped waiting and asked for a refund.
I paid for a jacket and waited all this time, and I have neither the jacket nor an answer. I would think twice before ordering from this company.
November 3, 2026
Unprompted review
Reply from Aigle
Dear Elijah,
We are truly sorry to read about your experience, and we fully understand your frustration after waiting so long without your jacket or a clear answer.
Following our investigation, it appears that your parcel was unfortunately lost in transit. We sincerely apologise for this situation, which does not reflect the level of service we aim to provide. We would like to confirm that a full refund has now been issued, and it should appear on your account within the next few days, depending on your bank’s processing times.
If you still wish to receive this jacket, we would be delighted to help you place a new order. Our customer service team remains at your disposal at contact@aigle.com for any further questions.
We hope to have the opportunity to restore your confidence in us.
Kind regards,
The Aigle Team
Aigle parcours ISO 2s and poor customer service.
I have a pair of the Aigle parcours ISO 2s. They cost me £220 approximately 20 months ago. They have started to split along the seam where to boot meets the sole and are no longer water tight so I contact the customer care team and requested a replacement as these boots come with a two year warranty which begins from the day of delivery. These boots are not yet 20 months old so are well within the warranty limits. I got completely dismissed by the customer service team, the told me it was "wear and tear" and to purchase more! I am a full tine dog walker so do not use wellies in the summer months. these boots have had between 6 and 12 months of use. I have looked after them and stored Them according to the care instructions. I am extremely disappointed with not only the product but the quality of customer service I have received. Will not repurchase and will go to trading standards if not rectified.
October 15, 2026
Unprompted review
Reply from Aigle
Dear Maddie,
We are sincerely sorry to hear about your disappointing experience with your Parcours ISO 2 boots, and we completely understand your frustration. A product at this price should meet high standards of quality and durability, and what you describe does not reflect the standards we strive to maintain.
We have tried to locate your previous exchanges with our customer service team, but unfortunately we have not been able to find them. We would really like to look into this more closely and find a solution with you.
Could you please contact our customer service team at contact@aigle.com, including your order number (or proof of purchase), the email address used for your order, and a few photos of the boots showing the split along the seam? Our team will review your request carefully and get back to you as quickly as possible.
Thank you for taking the time to share your feedback. It is valuable in helping us improve, and we hope to have the opportunity to regain your trust.
Kind regards,
The Aigle Team
Not waterproof so very disappointed
I bought 2 pairs of leather boots (one for myself, one for husband) hoping they would be suitable for dog walking, especially in the wet. Within a couple of weeks they were letting in water, despite us using dubbing and other protectors. We are so disappointed. They are comfortable and the sizes fit well but I wouldn't buy this brand again. We need dry feet!
October 15, 2026
Unprompted review
Reply from Aigle
Dear Sally,
Thank you for taking the time to share your experience, and we are truly sorry to hear that your boots let in water so quickly. We completely understand your frustration: when you buy boots for walking your dog in wet weather, keeping your feet dry is exactly what you should be able to count on.
We are glad to hear that the comfort and fit lived up to your expectations, but what you describe after only a couple of weeks does not reflect the quality standards we strive for, and we regret that both pairs fell short.
We would very much like to look into this more closely and find a solution for you. Could you please contact our customer service team at contact@aigle.com, including your proof of purchase, and a few photos of both pairs, especially the soles and seams? We will do our best to help you as quickly as possible.
Your feedback is valuable in helping us improve, and we hope to have the opportunity to regain your trust.
Kind regards,
The Aigle Team
Aigle will lie to you about your rights…
Aigle will lie to you about your rights to cancel under The Consumer Contracts Regulations.
I placed an order for a pair of wellies and Swipol spray. I subsequently received an email saying they had cancelled the wellies as they had erroneously shown stock on their website. I emailed to cancel the rest of the order as I no longer required the spray, only to be told that they are unable to cancel orders, and despite the fact the order had not been dispatched. This is in direct violation of the Consumer Contracts Regulations.
Please be aware that their website does not show stock correctly and they will lie to you about your rights before you order.
October 5, 2026
Unprompted review
Reply from Aigle
Dear Ann,
We are sorry to hear about your experience and would like to look into this matter further.
Could you please reply to this message with your order number? This will allow us to review the details of your order and understand what happened, so that we can provide you with a solution tailored to your situation.
Kind regards,
The Aigle Team
Advertisement
The aigle soft rain short rubber boots…
The aigle soft rain short rubber boots are worthless.
They are leaking within a year.
Can’t find where I ordered them, but don’t buy them.
I would like a return form so Ican show them where the problem is.
June 20, 2025
Unprompted review
Reply from Aigle
Dear Enna,
We are sorry to hear of your disappointment regarding your soft rain. The quality of our products and customer satisfaction are our top priorities, and we completely understand your frustration with this sole issue. This type of problem deserves our full attention.
We would like to look into this further so we can offer you a solution. Could you please contact our customer service team at contact@aigle.com, attaching your proof of purchase along with some photos of the product and the problem you reported? We will do our best to assist you promptly.
Thank you again for your continued loyalty to our brand. We sincerely hope to regain your trust.
The Aigle Team
Terrible durability
I’m really disappointed with my Aigle wellies. After less than a year of light use, they’ve started leaking and have developed a hole by the ankle, making them completely unusable.
Given the price and Aigle’s reputation as a quality brand, I expected much better durability. What’s even more frustrating is that my warranty claim was rejected, with customer service saying the damage was my fault for using a boot pull to remove them — something I would consider normal use for wellies.
It’s a real shame, as I chose Aigle expecting long-lasting quality, but this experience has been very disappointing. I wouldn’t recommend them based on this.
April 27, 2026
Unprompted review
Reply from Aigle
Dear Lucy,
We are sincerely sorry to hear about your experience with your pair of Aigle wellington boots, and we fully understand your frustration. A product at this price must indeed meet high quality standards. What you describe does not reflect the standards we strive to maintain, and we regret that your pair did not live up to your expectations.
Regarding the durability of our products, our boots are handcrafted using natural rubber, a noble and living material that requires specific care to maintain its flexibility. This material is sensitive to mechanical stress; the use of a boot pull can create significant localized tension on the ankle area, which may lead to premature tearing.
While we cannot offer a different outcome for this specific claim, your feedback is valuable to help us improve our technical recommendations and our services. We hope to have the opportunity to regain your trust in the future.
Best regards,
The Aigle Team
Reply from Aigle
Dear Mark,
Thank you for your message and for your positive feedback.
We are delighted to hear that both the delivery and the quality of our products met your expectations.
We look forward to welcoming you back very soon to aigle.com or in store.
The Aigle Team
Aigle have gone totally downhill buy Aldi they are better
Aigle have gone totally downhill and are selling cheap nasty products on the back of their brand image. I have had Aigle Wellingtons for years and watched the quality go down and down. My latest pair the seam split after less than 10 wears but because the retailer stopped dealing with Aigle I had no way of claiming and Aigle simply refused to do anything about and were less than polite in their rebuttal of my claim. I wish I could upload the photos so you can all see just how badly made their boots are. I have replace with a centre isle pair from Aldi and they are so much better and 1/3 the price.
March 9, 2026
Unprompted review
Reply from Aigle
Dear Adrian,
Thank you for your message. We’re truly sorry to hear about your disappointment and the issue you’ve experienced with your pair of boots.
After checking your case, we would like to clarify that if the purchase was not made directly through Aigle (our official website or stores), we are unfortunately unable to intervene in the after-sales process. In such cases, the retailer where the item was purchased remains responsible for handling warranty and return requests.
We recommend that you contact the retailer directly so they can assist you with the next steps.
We understand your frustration and hope your issue can be resolved quickly.
Kind regards, The Aigle Team
Advertisement
Do not buy as they do not last
Having bought a number of their wellingtons, I have had my third pair split on the sole and start leaking after only a year or two. That is the last pair I will be buying.
Do not buy as they do not last!
I wrote an early review with the same comments and Aigle replied that I should contact them with pictures. This I have done more than three weeks ago and have had no answer. It would appear that their solution is a few words on Trust Pilot to pretend they care but that is it.
So add poor customer service to poor product.
Do not buy as they do not last
February 27, 2026
Unprompted review
Reply from Aigle
Dear Thomas,
Thank you for your message. We are truly sorry to hear about your experience and understand your frustration.
To help us resolve this issue as quickly as possible, could you please provide your order number or the email address used for your purchase? Once we have this information, our team will contact you directly to address your concern.
Your feedback is very important to us, and we want to ensure a proper solution.
Kind regards,
The Aigle Team
Won’t buy Aigle Parcours again
Bought a pair of angle parcours neoprene lined from Mole Country stores. Had them 15 months and hardly used. The left boot started leaking and I noticed a small separation hole in the join between the sole and the toe. Mole wouldn’t do anything as they were over a year old. Aigle wouldn’t do anything as I didn’t buy direct. £210 for boots that are no longer fit for purpose and have hardly been used. Will go back to cheaper brands that do what they’re supposed to do.
January 22, 2026
Unprompted review
Reply from Aigle
Dear David,
Thank you for your message. We’re truly sorry to hear about your disappointment and the issue you’ve experienced with your pair of boots.
After checking your case, we would like to clarify that if the purchase was not made directly through Aigle (our official website or stores), we are unfortunately unable to intervene in the after-sales process. In such cases, the retailer where the item was purchased remains responsible for handling warranty and return requests.
We recommend that you contact the retailer directly so they can assist you with the next steps.
We understand your frustration and hope your issue can be resolved quickly.
Kind regards, The Aigle Team
Everything as expected
Great service, shipping with no delays and the boots are amazing, my daughter loved them
February 6, 2026
Unprompted review
Reply from Aigle
Dear Mary Carmen,
Thank you very much for your positive feedback regarding the fast and smooth delivery. We’re delighted to hear that the shipping met your expectations and that your daughter loves her boots.
We look forward to welcoming you again in store or on Aigle.com.
The Aigle Team,
Shocking order processing & communication
I ordered 2 pairs of boots from Aigle on 1st January. Chased up order on 19th January. AI Agent on website advised a person would contact me in 48 hours. On 20th January received an automated email to say one item out of stock and being refunded. Still NO communication on the other items.
21st January, email received saying "The rest of your order is being processed and will be ready for dispatch soon."
31st January, my order is still in processing and the (very apologetic AI) says someone will contact me in 48 hours!!
January 31, 2026
Unprompted review
Reply from Aigle
Dear Customer,
We are sincerely sorry for the frustration caused by the delays and the lack of clear communication regarding your order. We fully understand how disappointing this experience must have been, especially after multiple follow-ups and assurances that were not met.
Our teams review each situation carefully, particularly when stock availability impacts order processing, and we regret that the information provided did not meet your expectations. Please be assured that your feedback has been shared internally to help improve our order tracking and customer communication processes.
We invite you to contact our customer service team directly via contact@aigle.com so we can review your case in detail and provide you with a clear update.
Kind regards,
The Aigle Team
Advertisement
I really wish I had read the reviews on…
I really wish I had read the reviews on trust pilot before order with this company, I ordered a pair of boots which took over 2 weeks to arrive, when they arrived they were too big, I tried to initiate a return to order a smaller size but the returns system is not working.
I emailed customer service and received no reply, after a few days I called the customer service number, I was told that their delivery partner would email a returns label. I still haven’t received the label. When I called they asked if I preferred DHL or DPD, I said I didn’t mind.
I called again to enquire about the issue and they said there was a problem with the delivery partners system, as I had went with DHL, I asked if they could change it to DPD, but they said they had the same issue, so obviously the problem is on Aigles side. I have now been told it will be resolved today (Friday) or Monday at the latest, but have since read a trust pilot review of another customer with the same issue ongoing since December! Surely there is someone who can resolve this issue? Please don’t waste anymore of my time with a generic response.
I should also mention that the original postage was £5, the return postage (if it ever appears) is £25 🤣 so sufficed to say I will not be ordering anymore. There is a great debate over who is the better French boot maker, Aigle or Le Chameau, well since this fiasco started I have ordered AND returned 2 pairs of boots from Le Chameau free of charge and got a pair I’m happy with, so make of that what you will.
January 30, 2026
Unprompted review
Reply from Aigle
Dear Ryan,
We are truly sorry to read about your experience and understand your dissatisfaction regarding delivery delays, the return process, and the lack of timely resolution. This is not the level of service we aim to provide, and we regret the inconvenience and frustration caused.
Our after-sales team carefully reviews each request in coordination with our logistics partners, and we acknowledge that technical issues can sometimes disrupt return procedures. Your feedback highlights areas where improvements are clearly needed and has been shared with the relevant teams.
We encourage you to contact our customer service department once again so your case can be reviewed thoroughly and a solution provided as quickly as possible.
Kind regards,
The Aigle Team
Poor quality
Having purchased for the fist time a pair of these Wellington boots I am very disappointed with the company. On first wear the leg strap broke off. I took them back to mole valley where purchased and were told that this part of boot not under warranty!!! I then contacted aigle who after much too and frowing just kept telling me to go back to mole valley. We will not be buying these again and will go back to the other make we've had for years.very poor company to deal with.
January 12, 2026
Unprompted review
Reply from Aigle
Dear Janice,
Thank you for taking the time to share your experience. We’re very sorry to hear about the issue you encountered with your Wellington boots and the frustration this situation has caused.
We understand how disappointing it must be to experience a problem on first wear, and we regret that the handling of your request did not meet your expectations. As your purchase was made through an authorised retailer, warranty assessments and returns must initially be handled by the point of sale, which is why you were advised to contact them directly.
That said, we are sorry if the back-and-forth communication felt unhelpful or unclear. Your feedback is important to us and will be shared internally to help improve how we support our customers in similar situations.
We regret that this experience has affected your perception of our brand and appreciate you taking the time to let us know.
Kind regards,
The Aigle Team
Ordered some wellies that are the wrong…
Ordered some wellies that are the wrong size. Arranged to return them but the label is not working and won’t let me return! Have been in contact with Aigle for weeks to help me get this sorted as it’s a lot of money to loose if I can’t return. Put in a complaint on a Thursday and someone said I will definitely hear by the Friday. Didn’t hear anything by the Monday so emailed and they said “they don’t work over the weekend and you wouldn’t hear” I’m sorry but I was told latest Friday. Well it’s now Wednesday, I’ve emailed and no response. This is so wrong and I will never order from there again! Ive never had such a faff trying to return something especially when they are knocking £15 off of my return! Ordered on the 22nd of December and this is still going on.
2nd of feb - still no communication! AVOID THIS COMPANY. I am trying so hard to return but no communication.
December 22, 2025
Unprompted review
Reply from Aigle
Dear Customer,
Thank you for taking the time to share your experience. We’re truly sorry to hear about the difficulties you encountered with your return and the delay in communication, and we understand how frustrating this situation must have been.
Please note that all information regarding returns, shipping costs, and return destinations is clearly stated on our website and in our return policy prior to purchase. As mentioned, returns are subject to a handling fee, which is also communicated transparently.
Regarding the return label issue and response times, we apologize if our communication did not meet your expectations. Our customer service team does not operate over weekends, which may have contributed to the delay, but we regret any misunderstanding caused and the inconvenience this has created.
We appreciate your feedback, as it helps us improve our processes and customer experience.
Kind regards,
The Aigle Team
I contacted Aigle on the 1st December…
I contacted Aigle on the 1st December as my wellies had started leaking! They are only 18 months old so out of warranty, but I assumed that they shouldn’t be leaking and think that Aigle should at least explore the issue. However, after initially asking for photos they have gone completely silent! They are not responding to my emails at all, which is disgraceful I feel. A very poor show from Aigle.
December 1, 2025
Unprompted review
Reply from Aigle
Dear Nick,
Thank you for sharing your feedback. We are sorry to hear about the issues with your wellies.
As your product is now out of warranty, we are unfortunately unable to offer a repair or replacement. We understand this may be disappointing and truly appreciate your loyalty and past support.
Your comments are valuable and will be shared with our teams as part of our ongoing efforts to improve product quality.
Kind regards,
The Aigle Team
Advertisement
Thin, floppy rubber boot
After wearing out my old pair of Aigles after ten years, I ordered the Aigle Aiglentine 2. The rubber on these boots is very different from that on my old Aigles. The new ones are thin and floppy. Having already sent other models back, I decided to keep these ones. However, after walking the dog a few times, I concluded that it was a mistake to keep them. They're loose-fitting and provide no support — it's like walking on wine gums!
December 21, 2025
Unprompted review
Reply from Aigle
Dear Hilda,
Thank you for your feedback and for your long-standing loyalty to Aigle. We’re sorry to hear that the Aiglentine 2 did not meet your expectations in terms of fit and support.
Your comments are important to us and will be shared with our teams. We invite you to contact our customer service at contact@aigle.com so they can review your situation and assist you further.
Kind regards,
The Aigle Team
Aigle Parcours 2 ISO…
Bought a pair of Aigle Parcours 2 ISO wellingtons November 2024. After light use the heels wore down very quickly and within one year the left heal split and let water in. The seller contacted the agent who wasn’t interested - said normal wear and tear. Previously had always bought Le Chameau and these lasted 4-5 years on average. Very disappointed with the quality of the Aigle Parcours 2 ISO.
November 21, 2025
Unprompted review
Reply from Aigle
Dear Michael,
Thank you for taking the time to share your experience. We’re truly sorry to hear that your Parcours 2 ISO boots showed signs of wear so quickly and that water eventually entered the heel. This is not the experience we want for our customers.
We also understand your frustration regarding the response you received. Your feedback is important to us, and we would like to take a closer look at your case. If you haven’t already, please contact our customer service team (contact@aigle.com ) directly with your proof of purchase and photos of the damage. We will do our best to reassess the situation and find a suitable solution.
Thank you again for bringing this to our attention. We hope to regain your confidence.
Kind regards,
The Aigle Team
I bought a Gore-tex rain jacket in…
I bought a Gore-tex rain jacket from Aigle in September 2024 and haven’t really used it much until April, when I experienced my first rain season with it. I was surprised when the water got through the fabric, even though I bought it specifically due to the suppose Gore-tex feature. The jacket itself is pretty but I was drenched after a rain shower and thought I misunderstood and it wasn’t really supposed to be waterproof but recently I was researching further about Gore-tex and realized that if it was really Gore-tex it was supposed to be waterproof, meaning my jacket isn’t really Gore-Tex or there is something wrong with it.
April 11, 2025
Unprompted review
Reply from Aigle
Dear Carolina,
Thank you very much for taking the time to share your experience with us. We are genuinely sorry to hear that your jacket did not deliver the level of protection you rightfully expected from a Gore-Tex product. Your comfort and satisfaction are paramount to us, and what you describe is certainly not aligned with our quality standards.
We would appreciate the opportunity to examine your jacket and provide you with the most suitable solution. Could you please contact our dedicated team at contact@aigle.com ?
They will personally assist you and ensure your case receives the careful attention it deserves.
Thank you again for bringing this to our attention, and for your trust in Aigle.
Kind regards,
The Aigle Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.