Airbnb 

Terrible company. I'm glad to see it failing.

An untold short story. My tour has been off for more than 2 months, although it is one of the best entertainment events for guests of our city. This happened due to a sharp downgrade of the tour rating as a result of malicious provocation of some airbnb users. When I contacted airbnb Supplier Support because I wanted to solve some important issues, it did not help. I`m absolutely dissatisfied with the quality of Alexandra G's answers. I basically detailed my arguments and asked questions (spoken and written), which I did not receive from Alexandra G any comprehensive solution, in fact she did not solve any important question and refused to help. All I received was a general template answer with distorted facts and a desire to make a wish. In fact, they're just collecting feedback from suppliers. This seems to be the true purpose of airbnb "support". I was surprised at the passivity and helplessness of airbnb Supplier Support.

Airbnb continues to ignore a fake review. They write in articles on their website that airbnb solves such problems. But this is not true. There is a full disclaimer of liability at airbnb. In spite of my appeals to Supplier Support, no one has solved the problem. In fact, any airbnb user can come to your home or your impression (which you organize in your city) and do whatever he wants just because he paid airbnb. Then this user writes a negative, biased, fake review because you did not meet his expectations (in his opinion). But once reviewed thats it anyone can write what they like and anyone can make up a fictitious review. It could be a rival business who wants to harm your business. They don't care. In other words, anybody may publish untruthful or offensive ratings on the airbnb platform without consequence.

Perhaps they don't want airbnb to become the arbiter of truth. But there is a difference between subjective opinion and objective fact. In allowing falsehoods reviews to be published on its platform, airbnb proved once again that it is too callow and untrustworthy to exercise the maturity that comes with its position. Airbnb wants the fruits of success without the responsibilities of success. Sad.

DO NOT USE THIS SITE EVER! Their customer service is worse than any other company I have ever used! It is just as bad whether you are a guest or a host. Use VRBO instead!

This Company is so bad. As an owner you have very few information on the guests, no copy of ID, no postal address once somebody want to book your property. Most of time there is no review as guests when they have a bad review register otherwise... they don't follow the identity of the guests ...they can register again and again... even if they are really bad!!!
You don't know who is coming in your property, you don't even have all the names of all the guests... so Airbnb just ask you to say "YES" to your guests without any informations. Once the booking is accepted, most of the time guests are reluctant to give more information , even just a copy of ID or the postal address. Also you don't have any contract signed by the guests, if you have pb with him, it's complicated to call Airbnb. By experience I called them one time when a guest did not come for check out and did not give back my keys... the answer of the call center was "I have to close this phone call because you don't give me the right 4 last digit of your bank account number" which BTW was right... I had my bank statement in front of me with the credit transaction AIRBNB...
Anyway no help at all from Airbnb , when you have a pb, don't count on them... no help at all... and they have the deposit ... so if you need to be reimburse of damages by the deposit ... just nothing, no contract, no deposit, no help from Airbnb. Very bad experience and so bad service from the inexistant "call center".I was obliged to change 2 lockers at my charge... 100$...
I must say also that the most of time Airbnb provides bad people who wants travel discreetly without giving their ID and basic information about them. I had several guests visited by several prostitutes ( you always learn that later...). This never happened before with other websites... Airbnb does not care, they manage the payment and the deposit and you just have to shut your mouth...
If you don't want have pb, or you care your home, believe me avoid them...

To get set up to advertise (among other things) you have to put in the address of your property. It won't accept mine, and correspondence to an anonymous person or computer come back over and over that 'they have set up the address' - they don't acknowledge that when i try to validate it the "next" or "continue" button is greyed out (even though I have sent screen prints) so I CAN'T set up my ad. Hence - no listing, and no bookings… and nearly 2 weeks worth or repetitive e-mails getting no where. VERY FRUSTRATING. And all this effort for me to give 15% of my hard earned income - if I ever get any!

USELESS. (I will be forward a link of this review to them to make a point)