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AirHelp.com Reviews 238,252

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TrustScore 4.5 out of 5

4.5

Legal Services
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Review summary

Created with AI, based on recent reviews

Considering 9,377 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the seamless and efficient service, often expressing surprise at how quickly and easily they received their refunds and compensation. Many appreciate the clear communication and regular updates throughout the process, with some noting that the company successfully secured compensation even when they had given up hope or faced difficulties with airlines directly. The user experience is consistently described as easy and straightforward, making it a highly recommended service for those seeking flight compensation. However, some customers also noted issues with the claim process, mentioning delays in receiving payments even after successful claims, or experiencing a lack of communication and updates for extended periods. A few other people also felt that the refunded amount was less than expected or that they were not informed about fees beforehand.

What people talk about most

Service

Customers consistently note positive experiences with service, describing it as smooth, professional, and... See more

Refund

Consumers find refund experiences to be largely positive, with many expressing satisfaction over receiving... See more

Claim

Clients share ambiguous opinions on claim, with many reviewers expressing satisfaction with the process,... See more

User experience

Users describe positive interactions with the user experience, often highlighting how simple, stress-free,... See more

Response time

Reviewers mention positive feedback about response time, with many customers praising the fast and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a delayed flight and wasn't a member yet, but I got my reimbursement quickly and easily after filling in the details. From start to finish, it was a seamless process and I had great service. I s... See more

Rated 5 out of 5 stars

I checked Trustpilot before I engaged with AirHelp, saw that they had an excellent record, so went ahead and received $$ I would not even have known I could be eligible for. Such a pleasant surprise... See more

Rated 5 out of 5 stars

My flight was cancelled, and the airline did not provide any explanation. The company airhelp.com⁠� contacted me, I provided the necessary details, and they handled everything else. A few months late... See more

Rated 5 out of 5 stars

Beyond happy with AirHelp support. I was sceptical, but after some research and email support I was put at ease. After fighting Air Lithuania for 1.5 years for support and so many declining emails, Ai... See more

Company details

  1. Legal Services

Information provided by various external sources

Disrupted flight? You could be eligible to claim up to $700 (€600) in compensation. AirHelp puts the power back in YOUR hands. We’ll locate eligible flights, and fight to get you your money. No hassle, no stress.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

238K reviews

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Asks customers to review

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Rated 1 out of 5 stars

Worse company to deal with

I am rating this low because the way they handled my situation about my delayed baggages. I am not getting any help at either online on phone or even at the airport where I went twice. It’s like I don’t even existed in front of them. This guy at the DFW airport just treated me like I am not in front of him. Till now I can’t even get a claim number

June 5, 2026
Unprompted review
Rated 4 out of 5 stars

grateful

Took a few months and I was originally told I wasn’t eligible for compensation because the financial burden of my cancelled flight was too little, but I ended up being compensated to the fullest amount possible and I’m grateful I wasn’t just overlooked. The payment was processed quite quickly after giving my bank info too.

May 30, 2026

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