Airportag Reviews 

297
•
TrustScore 3.5 out of 5

3.4

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Rated 5 out of 5 stars

Great deal from a great brand new product, packaged well and in excellent condition in the original box. Brand new and looked great ,as described and shipping cost was reasonably low & immediately shi... See more

Rated 5 out of 5 stars

First, the packaging. Lets just say its "airline themed", like the evacuation instructions you get in your seat, so cool! I bought the panam bauhaus passport holder, and quality is wonderful. I a... See more

Rated 2 out of 5 stars

Ordered my goods on 2nd December. All pieces of my order were splitted into 3 parts (3rd part still is not ready, simple cap). All shipments are still at origin point after 3 weeks after purchasing. T... See more

Company replied

Rated 1 out of 5 stars

I ordered Dec 3rd and as of today January 8th I still didn’t receive anything. First time customer service came back, telling me it still was within the promised shipment days - after some more approa... See more

Company details

  1. Gift Shop

Written by the company

The #1 aviation and travel gift shop! Meaningful products to the traveler in you. Contemporary design products to help you express your lifestyle as you deserve, from decorating to clothing.


Contact info

3.4

Average

TrustScore 3.5 out of 5

297 reviews

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No recent history of asking for reviews

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Replied to 91% of negative reviews

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3.4

All reviews

(297)

26 reviews in the last 12 months

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Rated 5 out of 5 stars

Awesomeness

Great deal from a great brand new product, packaged well and in excellent condition in the original box. Brand new and looked great ,as described and shipping cost was reasonably low & immediately shipped. You won't find a better value for your money anywhere else. This product is top quality & cool looking and will exceed all of your expectations. Don't miss out on this amazing offer! Get yours today before it's too late.

October 28, 2026
Unprompted review
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Rated 5 out of 5 stars

Super quality, awesome product

First, the packaging. Lets just say its "airline themed", like the evacuation instructions you get in your seat, so cool!

I bought the panam bauhaus passport holder, and quality is wonderful. I also bought the panam luggage tags, quality is premium.

If you love this kind of thing you wont be disappointed. I am so happy with my purchase.

November 2, 2026
Unprompted review
Rated 5 out of 5 stars

Quality of the products, customer service, and the delivery

Well, it was the first time that I purchased from Airportag. I was looking for a new luggage tag for my travels. I found this fun one! As well as an airport mousepad. Customer Service reached out after I placed the order with adding customization on the luggage tag. It came out great! Very prompt response. As well as I had another question about a product, and they are very quick with a answer or they let me know if they need more time to get the answer. I would defiantly recommend this company. I will be purchasing them from again.

September 2, 2026
Unprompted review
Rated 2 out of 5 stars

Bought 4 tags for my bags

Bought 4 tags for my bags. After the first time using them the rings/loops fell apart on all 4 tags. The metal loops could easily be picked apart with the fingers. Reached out to them but nothing happened!!

August 25, 2026
Unprompted review
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Reply from Airportag

Hello Claus! We’re truly sorry about the quality issue with the tags you received. We completely understand how frustrating it can be when your order doesn’t meet the expected quality standards, and we sincerely apologize for the inconvenience.

Our customer support team reached out to you yesterday, and we’ll be happy to assist you personally and make sure we find the best possible solution for you as quickly as possible. Your satisfaction is very important to us, and we really appreciate your patience and understanding. 🙏

Thank you for bringing this to our attention!

Rated 5 out of 5 stars

I have placed 6 orders with Airportag…

I have placed 6 orders with Airportag and every now has been perfect. I've purchased 4 luggage tags, a keychain, and a t-shirt. All different orders. Everything has always arrived on time in perfect condition. The quality of their products is to notch and I am definitely a customer for life.

August 2, 2026
Unprompted review
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Rated 5 out of 5 stars

Amazing costumer service from Yasmin!

Ordered in February, arrived today. There were delivery problems but Yasmin from customer service was super helpful and solved everything for me.
Great support. Highly recommend Airportag!

August 19, 2026
Unprompted review
Rated 5 out of 5 stars

Had to have one…

I first noticed one the Airport Tags on someone else’s bag at a conference and thought it was such a cool idea. This led me to find Airport Tags site and order an airport luggage tag for myself. Couldn’t be happier with the purchase and have recommended the site to numerous people. Super unique products and my shipping was fast.

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

I am very pleased with the quality of…

I am very pleased with the quality of the product and how it was packaged. I was expecting something that looked cheap. Shame on me! I waited quite a long time for delivery, but thousands of kilometers did their job. It certainly wasn't my first purchase. I recommend

June 10, 2026
Unprompted review
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Rated 4 out of 5 stars

Responsive customer service

We've ordered a couple of items from them so far and they've both been great. There was a delivery mix-up with the latest one and the company responded very quickly - in the end the problem was with the folks doing the delivery, but I was happy to know Airportag were responsive and on top of the issue. Good customer service.

July 27, 2026
Unprompted review
Rated 1 out of 5 stars

Don’t buy. Won’t deliver, especially internationally

Absolutely horrible. Ordered and received a tracking number after a few days. It got nowhere. After a month, and follow ups, they sent another tracking number. After numerous follow ups, I still haven’t received my items. And I spent a bit and ordered a few items, thinking the product and delivery would be fine. I’d recommend staying away from them

April 30, 2026
Unprompted review
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Reply from Airportag

Hi Niyas! I'm so sorry you haven't received your order yet. Deliveries to the Middle East are delayed at the moment. Our customer support team just emailed you to address this. We appreciate your patience, and I'm sure we'll solve it soon!

Rated 1 out of 5 stars

Awful delivery service

Awful delivery service. Ordered weeks ago and still don’t have an estimated delivery date. What are you charging me $14.90 delivery charge for exactly, carrier pigeon food?

June 18, 2026
Unprompted review
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Reply from Airportag

Hello Kathy! We're very sorry our delivery standards didn't match your expectations. I'll forward your feedback to our shipping team. For international orders, delivery takes between 5-20 business days to be delivered. Your order doesn't seem to be delayed yet. Our customer support team got in touch with you by email this morning with more details regarding the tracking. Again, thank you for your feedback. Your parcel should be delivered soon.

Regards,

Airportag team

Rated 1 out of 5 stars

First time was fine, now all of a sudden...

Order #327726

I've ordered these bags before, and everything went fine the first time. I liked them so much so I decided to buy a new batch, which this complaint is in relation to. Now all of a sudden it seems like Airportag is utterly incompetent; I ordered these items and they were confirmed on March the 17th, today is already April the 14th and after a lot of back and forth with Livia from customer support, we're still none the wiser - it's essentially as if I have to beg hypothetically speaking to just know the status of the item, shipping wise. This is just other nonsense. Regardless of what happens with this order, I shall definitely NOT be ordering from them again. Nor would I recommend anyone else to do so.

March 17, 2026
Unprompted review
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Reply from Airportag

Hello Morino. We sincerely apologize for the frustration caused by the delay and communication issues regarding your order. We completely understand your disappointment, especially since you previously had a positive experience with us.

After reviewing the shipment status, we can confirm that the package is still in transit and on its way to the destination. Unfortunately, international shipping delays can sometimes occur due to customs processing and carrier logistics, which are outside of our direct control.

We also noticed that a dispute has been opened for this order. While the dispute remains active, we are unable to process alternatives such as a replacement or additional resolutions through our support system. For us to further assist with any possible solution, the dispute would first need to be closed.

Again, we truly regret the inconvenience and appreciate your understanding.

Regards,

Airportag team.

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Rated 1 out of 5 stars

Poor and slow customer service

Poor and slow customer service. Shipping is a joke. Would defiantly no use again or recommend to anyone who asks. Order 19/02 and as of 02/03 UPS still awaiting package to give me a estimated delivery date

February 19, 2026
Unprompted review
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Reply from Airportag

Hello Andrew! We appreciate your feedback. Your order was shipped on February 25th. International orders take between 5-20 business days to be delivered. We understand your frustration with the timeframe, and we have forwarded it to our quality team. Apparently, your order was delivered on March 11th. If you need any more assistance with your purchase, don't hesitate to contact our customer support team at hello@airportag.com. We thank you for your opinion and remain available.

Rated 1 out of 5 stars

Never got my things

Never got my things, never hear back from them, never answer any of my claims. This is fraud

October 8, 2025
Unprompted review
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Reply from Airportag

Hello Elena! We're very sorry you haven't received your order yet. Please get in touch with our customer support team by email and provide more details about your purchase: hello@airportag.com. We'll provide all the assistance needed. Thank you for your feedback.

Rated 5 out of 5 stars

Wonderful Company & Product

Wonderful experience from start to finish. The customer service is very good and I was communicated to at every step of the way...most importantly, the actual product is FANTASTIC - better than I thought it could be!

February 5, 2026
Unprompted review
Rated 1 out of 5 stars

No item received & no refund

Placed an order December 6th it’s now January 27th and I still don’t have it. Refund has been refused. It is a scam.

January 27, 2026
Unprompted review
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Reply from Airportag

Hello Ally! We are very sorry for the delay in receiving your order. If it is an international order, it usually takes between 5 and 20 business days to be delivered. If you are still experiencing problems with your purchase, please contact us by email at hello@airportag.com. Thank you for your feedback.

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Rated 2 out of 5 stars

Poor management and customer service

The products are great. HOWEVER, customer service is lacking. My order has taken weeks and they offered a $12 gift card as an apology. I don't even know how they came up with that number. Within the time that my items didn't ship they offered 60% off on merchandise online and refused to credit me. They lied to me today and said my items shipped, but they are sitting at their warehouse waiting to be picked up according to tracking. Really poor management. No customer focus.

January 13, 2026
Unprompted review
Rated 1 out of 5 stars

horrible service

horrible service! I ordered some stock december 20th and I’m waiting for the delivery since a month…. I sended emails but nobody answered.

December 20, 2025
Unprompted review
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Reply from Airportag

Hi Josée,

We’re sorry to hear about your experience and understand your concerns regarding the delivery time.

Your order, placed on December 20th during the holiday season, was processed within our extended holiday timeframe and successfully delivered on January 12th.

During this period, production and shipping times may take slightly longer due to increased demand. We also responded to your inquiry and provided an update on your order status at the time.

We regret that the experience did not meet your expectations and appreciate your patience.

If you need any further assistance, please feel free to reach out — we’re always here to help.

Kind regards,
Airportag Team

Rated 1 out of 5 stars

Sham Operation

I submitted an order December 23, 2025, and there is still no status on the order, 10 days later. The charge hit my account December 23, 2025, and I already have the billing statement from my bank. I have tried to contact them through Shop, to no avail.

December 23, 2025
Unprompted review
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Reply from Airportag

Hi Dave,

We’re sorry to hear about your experience and understand your frustration.

After your request, your order was promptly cancelled and a full refund was issued. Our team provided support throughout the process to ensure your request was handled as quickly as possible.

Orders placed during the holiday season, especially in late December, can occasionally experience delays due to increased demand. That said, we understand how important timely delivery and communication are, particularly when the purchase is intended as a gift.

We always aim to provide reliable service and clear support to all our customers, and we’re sorry this situation did not meet your expectations.

If you have any further questions or need additional assistance, please feel free to reach out.

Kind regards,
Airportag Team

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