AirportsTransfer.com Reviews 

Summary: Avoid, booked driver did not show up and we were left out of pocket

We booked and prepaid for a 5am transfer to Gatwick on 15th August 2026. The driver did not show up and was not contactable. After half an hour's waiting, London Airport Transfer told us that he was not coming so we booked a replacement cab to take us to the airport. The London Airport Transfer representative assured us on the phone that they would compensate us for the full amount, but afterwards reneged on that promise and refused to reimburse the additional cost. Strongly recommend avoiding this company at all costs.

I have been using this company. It was great until I experienced a bad service recently at Prague airport.
Understanding well about the delay at the immigration, I tried to call the emmergency phone numbers, several times but NO answer at all. This was unhelpful and irrespomsible service. I and friends decided not to use this service again. GOODBYE Airporttransfer.com

This was, without exaggeration, the worst airport transfer experience my family has ever had. We paid extra for the meet and greet service, yet the driver never even appeared in arrivals. Instead, we received a string of mixed and contradictory messages about what we were supposed to do.

After following the instructions and updating the contact once we left the baggage hall, we went to the agreed collection point—only to be told we would not be picked up unless we paid an additional $20 because of “baggage delays,” something completely outside our control. When I challenged this, I was told that if I didn’t accept the fee, the trip would be marked as completed. Absolutely disgraceful behaviour.

To make matters worse, the driver then changed the pickup location, forcing us to drag suitcases and move the entire family around the airport unnecessarily.

This company is unprofessional, disorganised, and openly tries to squeeze extra money out of customers. I strongly urge everyone to avoid them. I’ll be warning others across review sites—no one should have to deal with service this bad.

Disappointed - the booking details identified the driver would be waiting in the arrivals hall with our name displayed. Instead, the driver calls me after arrival telling me to walk across to the car park at Heathrow and he will meet me there. We didn’t know where the car park was.
Do what you were paid to do, meet clients at the arrivals hall.

Excellent Service – Highly Recommended! I booked this airport pickup service from Heathrow for my grandmother, and I couldn’t be happier with the experience. The driver was punctual, warm, and highly professional—he made the whole journey seamless. My grandmother absolutely loved the ride in the Tesla and commented on how smooth and comfortable it was from start to finish. For such an affordable price, the service exceeded our expectations. Thank you for making her arrival so pleasant. I highly recommend this service to anyone looking for reliable, high-quality transport.

Very poor experience - our first and now will be our only time using this company. We had booked a car to pick us up with our name on a board inside Terminal 5. Driver was in text communication when we landed but seems to have then completely left the airport (??) and when we came out with our bags he was nowhere to be found. We had to text and call several times (kept being told 5 minutes away) and then it was clear he wasn’t even in the airport parking yet. When we called to complain to the booking office (standing there with our luggage for 25 minutes at this point) they were rude and doubted our “story”. Why would we be lying about standing around for 25 minutes trying to get home!!! Finally when the driver came, he drove us home and was an okay driver hence the 2 instead of 1 star rating. In the end, using this company added 40 minutes extra waiting time which really is the last thing you want when you get back from a flight. Other things that went wrong - when we tried to book, they said they’d call us right back to confirm. They never called us back, we had to call them back. They also claimed they’d send us a payment link for card payment and never sent it. Again we had to call and they claimed they’d just pressed the wrong button. Just a wholly disorganised company and not worth the stress.

Driver arrived 40 minutes late, company didn’t track our flight either as we landed early too. No one waiting with our name on board like the site claims. Also landed at 12:15 and didn’t get home till 4am for which should’ve been an hour journey maximum.

Company claimed we would be trying to blackmail them if we left a review, not a good service overall.