Airshells Reviews 

Pick up in copenhagen worked great. Delivery in Oslo, not so much. It is not where you pick up odd sized luggage. It is in the departure floor, far, far, far away, where lost and found is located. This was the opposite information we recieved beforehand. Took us an hour to figure out. Will not revommend when you cant trust information given beforehand.

Oliver made my day, customer service at its peak.
Me and my wife made a mistake in the booking and Oliver replied within five minutes and helped us resolve it withing minutes.

I usually have no trust for quick help on mail but Oliver fixed it and saved our holiday.

I have used Airshells several times, and my past experiences have always been very good and efficient. My most recent experience, however, was truly outstanding. I had a specific need which was quickly investigated and handled with professionalism and in a very approachable manner.

I can highly recommend Airshells to everyone (and I already do! 😉)

Terrible experience with Airshells at Copenhagen Airport

I had reserved two bike boxes with Airshells six months in advance. Upon collecting them at Copenhagen Airport, I specifically asked a staff member if the boxes were accepted by Ryanair. He confirmed they were. At the check-in desk, however, Ryanair refused the boxes because they did not meet their size requirements.

This caused us over an hour of stress and uncertainty, with no help from Airshells staff. One employee told us he was “too busy” to assist, while another behaved arrogantly and refused any responsibility. We were left to cut and resize the boxes ourselves at the airport, under the risk of missing our flight.

The boxes arrived damaged and were clearly not suitable for transporting bicycles safely. When I asked for a refund, the company dismissed my complaint, claiming it is always the customer’s responsibility to check airline rules—even though their own staff had reassured me the boxes were fine.

This is unacceptable service: poor product quality, misleading information, and unprofessional staff. I cannot recommend this company and strongly advise cyclists to avoid relying on Airshells.

Oliver and his team were really helpfull in getting two bicycles packed safe and secure for transport by plane.

Although they were out of cardboard boxes themselves, they supported us in faciltating their services and thinking in alternative solutions. Thanks to Airshells we (and the bikes in special) made a safe trip home.

Fantastic service! Despite our midnight inquiry, a dedicated employee checking emails outside working hours ensured we got the desired airshell fast. The process was easy and straightforward. Thanks for making our journey seamless!

We had a really great experience with airshell. Pick up was easy and when our flight did not load our stroller on the return flight, they were very helpfull in customer service. No extra fees were added even though it took several extra days to arrive.

Fast and convenient service, easy to pick up and return items. Protect my stroller perfectly. Definitely use again :)

I'm very happy with their service and will definitely use them again. Very easy and reliable to use. Great customer support!

We booked a shell and was supposed to pick it up at the airport 2h before the departure. Late in the evening the day before, after 22h, we get a call from their representative. He states that their office is closed at the airport due to the pandemic but that he will meet us at the specified time in the terminal. During the call I react a bit on that he seems to be out walking and seems a bit unfocused.

When we get to the airport he doesn’t show up. I try calling him multiple times but his phone is off. There’s no other number on their webpage to call. No one at the airport have any idea of where they are and there’s no response to the emails I send either. We end up having to ship the stroller in a plastic bag and then run to the gate.

Upon arrival we notice that the plastic bag has a hole in it and that some parts of the stroller lay loose on the baggage conveyor belt with minor damage to them.

It was very frustrating, in retrospect I should just have bought a travel bag for the stroller instead.

Customer service replied fast, no problems. Good service!

Despite booking in advance for a 5am pickup of an air shell, no one was available at the office. The phone number went unanswered.

We had relied on airshell to deliver as promised. Instead we had to leave our equipment in storage at the airport for a heavy fee. Will never use again. Avoid this company at all costs

Don’t book your equipment via Airshells; there is absolutely no guarantee that your equipment is available. On top of this, the service is never seen worse!

We had booked our bicycle flight cases for our vacation 2,5 months in advance. One week before our vacation we followed up with Airshells since we wanted to be 100% sure that the flight cases were available. This was confirmed, however, they were not able to store the cases for us overnight which they had done before. The day before heading to the airport, we were notified that they did not have the flight cases anyway, but could offer cardboard cases instead, which they could also store for us till the next morning. Not at all secure for very expensive bikes! We had no other option than to accept this due to the very limited time. At 4am, where the office was supposed to open, no one was there to hand out the bike boxes! Our plane was scheduled to leave at 6am. At 4.15am still no one in the office, and we were afraid that we had to leave on our biking vacation without bikes! At 4.20am my phone call was finally answered (after having tried 3 different numbers at least 10 times) and I was given the code to the office so I could open the Airshells office myself! We have never experienced worse service, and if you want to be sure to have your equipment with you on your vacation DON’T book via Airshells.

Fast response when I asked a question via their Facebook messenger. Great service as well.

Happy so far :-)
We booked an airshell for a stroller, then found we needed the twin instead. Changing the booking and reponse times from Airshells was fast and easy. Hoping the actual renting will be just as good.

Service in the office are lacking from a handfull of young kids doing the work.
The product is often missing protectiin elements. This were the case with 6/9 on our trip.

Very easy pickup in Copenhagen airport and very simple delivery. Excellent customer service, very helpful and understanding.

Definitely a 5 star experience.

Great service and really fast help. I did had some question about my reservation and got really quick help from Ole - thank you so much :) I will for sure use the airshell again.

Our luggage was delayed but Airshells just extended our lease of their product. I strongly recommend using them!