Akumin Reviews 

I have been in healthcare administration for 30+ years. Firstly, the Langhorne PA location is a complete dump. Let's hope they value hiring competent radiologists, as their "appearance" suggests otherwise. Old and dirty waiting room and a receptionist wearing what looks like pajamas. Secondly, I was advised I needed a diagnostic mammogram and ultrasound of my left breast. I had to call 5 times over 3 days before reaching a live human - I also left 3 messages with no call back. After these procedures I will never be back to Akumin.

The staff is very rude and uncaring. A 77 year old veteran, using a walker, came in today for testing and was given a clipboard and told to fill out the forms. The gentleman said he was sorry but he could not see well enough to complete the forms. He was told "just sit down and fill it out the best you can." That is NOT how to treat people, especially the elderly. It was obvious this gentlemen was unable to complete any of it. Another patient in the waiting room was kind enough to help him as best she could. Your staff, 3 of them with no other patients in line, completely dismissed this man. HOW DISGRACEFUL. I hope someone contacts him and apologizes and sure hope your facility invests in caring and compassionate employees because this is completely unacceptable behavior. BE BETTER HUMANS!

They don’t deserve even 1 star

I came for my appointment, I spoke on the phone 3 times prior with 2 agents and 1 supervisor. Nobody told me I need to bring my prior documents.

Since when not doing your job became a norm in south florida????

And it is everywhere

Diana Kintz is the absolute gold standard for patient advocacy and corporate customer relations. Navigating medical records when dealing with severe physical injuries is usually an absolute nightmare of hoops, unreturned voicemails, and bureaucratic delays. Diana completely broke that mold and provided elite, rapid-response assistance that I have never experienced elsewhere in the medical field.After encountering an online portal glitch where my recent X-ray films failed to upload, I reached out to customer support. Diana picked up the ball immediately on Friday morning, communicating via text within mere minutes of my replies. When technical limitations prevented the actual X-ray film from releasing via the app, she did not just shrug her shoulders or pass me off to another department. She took immediate, proactive ownership of the problem.She emailed me the textual reports instantly, and the moment I communicated that I required the actual physical films for a critical new specialist appointment on the 9th, she immediately escalated the request. Instead of making me call around, she handled the internal logistics herself. She upgraded my file to an expedited pickup, arranging for a physical CD to be ready for me this coming Monday morning at the local office closest to my home.What makes Diana an absolute powerhouse is her work ethic. She stayed on top of this case, troubleshooting and finalizing my solutions right up until 4:30 PM on a Friday afternoon. While most corporate employees are mentally checked out or actively ignoring messages at that hour, Diana was treating my medical timeline with the urgency and human care it deserved. I am incredibly grateful for her efficiency, her professionalism, and her refusal to let me drop through the cracks. Akumin is incredibly lucky to have her representing their brand.

Dear Akumin Management,

I am writing to formally submit a complaint regarding the treatment I received today at the Akumin Pembroke Pines East location, 10950 Pines Blvd, Pembroke Pines, FL 33026. I was scheduled to have an ultrasound performed, but unfortunately, the conduct of the ultrasound technician, Luz, left me so hurt, uncomfortable, and disappointed that I ultimately walked out of the facility without receiving the medical service I came there for.

When I arrived, the front desk was running behind schedule, and I had just received my new-patient paperwork to complete. I understood that delays can happen and was completing the required documents. However, while the front desk employee was assisting me, I observed Luz repeatedly rushing her and hovering over her regarding my appointment. Her behavior became uncomfortable enough that the front desk employee had to tell Luz to please be patient and stop hovering over her.

Unfortunately, the behavior I witnessed at the front desk continued when I was called to the back.

Luz instructed me to go into the restroom and empty my bladder before the ultrasound. I went into the restroom as instructed, and I had been in there for barely a minute when she began knocking on the restroom door and rushing me.

I could not understand why I was being rushed while simply following her instructions. I asked her why she was being so rude. Instead of recognizing how her behavior was affecting me and responding professionally, she began speaking back to me in a rude and disrespectful manner.

The interaction became so inappropriate and disruptive that management staff had to intervene and tell her to be quiet.

At that point, I was extremely hurt by the way I had been treated. I came to Akumin as a patient seeking healthcare, not to be rushed, spoken to disrespectfully, or made to feel as though I was an inconvenience. The experience affected me so much that I walked out without having my ultrasound performed.

That is particularly concerning to me because patients visiting an imaging facility may already be experiencing illness, pain, fear, anxiety, or uncertainty about their health. Healthcare professionals are entrusted with caring for people when they may be at their most vulnerable. Patience, compassion, dignity, respect, and professionalism should not be optional when dealing with patients.

I am also very disappointed because this experience appears to directly contradict the patient-care standards that Akumin publicly represents. On Akumin's website, the company states that its approach is focused on “Designing a better patient experience” and that it prioritizes the needs of every individual it serves while striving to provide exceptional service and patient satisfaction.

My experience with Luz was the complete opposite of those stated values.

Her impatience with the front desk employee, the way she hovered and rushed her, her decision to knock on the restroom door after I had been inside for barely a minute, and the disrespectful manner in which she communicated with me do not represent the level of care Akumin says it is committed to providing.

Based on my experience, I do not believe Luz's behavior is a good representation of the Akumin brand or its patient-centered values. When an employee's conduct causes a patient to become so uncomfortable and hurt that the patient leaves without receiving a medically necessary scheduled service, that should be taken very seriously.

I am requesting that Akumin management formally document and investigate this incident, including speaking with the front desk employee and management staff who witnessed portions of the interaction. I also believe Luz's conduct should be reviewed and that appropriate retraining and corrective action regarding patient care, communication, professionalism, compassion, and workplace conduct should be considered.

My intention in submitting this complaint is not simply to express dissatisfaction. I am speaking up because I do not want another patient to experience what I experienced today. No patient should leave a healthcare facility without receiving their scheduled care because of how a staff member made them feel.

I would appreciate a response from Akumin management acknowledging this complaint and explaining how this matter will be addressed. I would also like assistance with determining how my ultrasound can be rescheduled at a location where I can feel comfortable and confident that I will be treated with dignity and respect.

Thank you for taking this matter seriously. I look forward to your response.

Visited the Akumin in Orange Park, Florida today and we’re taken GREAT care of by Kimberly R and Krystal OGuinn! These two ladies made sure my husband and were comfortable and explained the process to us In its entirety! They are THE BEST! Very professional and kind! Will DEFINITELY be returning because of them!!!!

Akumin charged my wife a $25 co-payment for an x-ray of her back even though she insisted that, according to her Medicare Advantage Plan, no co-payment what due for that procedure. It took almost 3 months for Akumin to reimburse us for the incorrect $25 co-payment, following our filing of a claim with our Medicare Advantage plan. Our Plan initial response was that Akumin had not submitted a detailed statement for the procedure. A follow up letter from our Plan informed us that Akumin stated that their procedure was to charge patients an estimate of the reimbursement Akumin expects to receive from the Plan, and then reimburse patients for the initial charge. This is the first time that I ever heard Akumin doing so, rather than admitting an error in their billing procedure. We will never set foot again in their clinics.

I had a very positive experience when getting my two MRI's in the Mount Dora Office in early May. The staff were efficient and friendly. I didn't have to wait long for the MRI's themselves. The technician was thorough and very nice as well. When I requested to have records, they provided them to me within 5 minutes. The best thing was I didn't have to wait 3-4 weeks to schedule the MRI with them, as was happening with other places in the area.

I received an imaging order form from my doctor for two scans on 4/8/26.

I immediately called to schedule the doctor-ordered scans. I was told by the scheduler, that she could not make one of the scan appointments after making my one appointment, and she transferred me to another number where no operator answered, so I left a message. No one ever returned my call that day or the entire following week.

The company scheduler scheduled my a scan for the morning of April 15th in Coral Springs. I rearranged my schedule for this appointment. Late the night before my April 15th appointment, I received a call cancelling it. I called back the morning of 4/15/26 and made a new appointment for the same morning, an hour round trip from my home, and then raced to the location. As I pulled into the parking lot of the location, I received a call canceling my appointment. I was then scheduled for another Appointment, across the county in the afternoon. I rearranged my schedule for this appointment.

I next called the office and scheduled my other scan at a different location and was given a different office in for April 28th, 2026. I rearranged my schedule for this appointment. Subsequently, the scheduler called back to cancel the appointment. A new appointment was made for May 11th, 2026.

I called the company office to speak to a supervisor and have been on hold for 25 minutes. No one has yet returned my call. I emailed the company. No response.

Absolutely terrible experience. I spent almost an hour scheduling my appointments and was even asked for my weight, yet they still scheduled my MRI on a machine I didn’t fit in. I had to reschedule for the Palm Harbor location a week later. When I arrived, the front desk insisted I had the wrong date and time—until I showed them their own confirmation text and they suddenly realized they had double-booked the machine. No apology.

After the test they said the CD with my images would take 3–5 minutes. I waited over 15 minutes only to be told the employee went to lunch and probably forgot. Three days later my sister tried to pick it up (her name was already left there) and the staff refused to listen—even though the CD was literally sitting at the desk with her name on it.

Completely disorganized and terrible customer service. I can only hope the technicians performing the scans are more competent than the front desk staff. The irony is that they have a memo on the front desk window reminding patients to be respectful because it’s a healthcare facility—maybe the staff should read it too.

This lack of preparation is unacceptable and disrespectful of patients' time."
"I am writing to express my disappointment pregarding my 4:00 PM appointment today. Despite my doctor sending the orders nearly two weeks ago, the staff was unprepared. I wasn't seen until 4:45 PM, at which point it became clear the technician had not reviewed my file or the script beforehand. This lack of preparation is unacceptable and disrespectful of patients' time."

Terrible place due to they won’t give results in even close to a prompt time. You cannot reach a human to discuss this either.

Had an appointment for 8 am. Arrived 15 minutes early as requested and waited 30 minutes before being told the X-ray technician was not in. No apology or nothing. Clerk couldn’t give a dam. Sent to a second location where they would see me immediately which was half an hour a way. Sat in the waiting room 45 minutes before giving up and leaving. AVOID them. They are clueless.

BEWARE- Rude Incompetent over several days. Waiting room filled with desperate people and myself with request by spinal physician waiting on MRI of my 100 year old mother. In pain she was required to hold position in MRI longer than needed and would not provide the CD in time for the appointment to schedule procedure that day. The staff was overworked, with a waiting room full of desperate people who did not know that the equipment at that facility was not working that day. I was told this was an issue and had to drive mother in pain to another location who had similar problems. Google this company to learn about their consistent problems and reports of poor service with focus on revenue.

THE HEIGHT OF IMCOMPETENCE.
The right hand doesn't know what the left hand is doing. Office employees all seem to be reading from the same script. Impossible to get results (diagnosis) of the CT I scan I underwent. Told results would be available in two to three days. Results still not available after six days. Obstructive, dumb, uncooperative bureaucratic process. Lots of standard, robotic apologies but no action. Will NEVER go back to Akumin. Lacks acumen.

The worst possible service ive ever had. Made an appt to pickup a cd been here over an hour and I'm still waiting. Very poor customer service. You should find another business to deal with...

As a manager of a Clinic, akumin did not follow up when we attempted to use their services. Never made the appointments or followed up or communicated to us that they didn’t contact our patients. Not the first time we had issues with them. They shut down before, not surprised. Won’t attempt using them again

The level of care in the medical field has gone down drastically over the years what happen to Communication within the work place the purpose of notating an account is for the next person to understand what’s going on my mom was rescheduled twice because of not having an authorization not requesting information in a timely manner before my 73 yr old mother appointment they stated they call an left a message however no one notated that they spoke to me an confirmed the appointment then I tried to assist on both occasions to get the information needed for the appointment so we wouldn’t be rescheduled everyone stated they only needed authorization but low an behold once we got there they needed doctor notes which I could have requested at the previous appointment that was rescheduled for today an still not seen because they still did not have authorization I requested to speak to the manager Brandy at the time she was in a meeting so her PET tech Sarah came out to speak to me which she was rude unprofessional over talked me while I was on the phone with the PCP office manager trying to get information to assist them I then canceled the next appointment because this would be the third one if you could not get it right on the first two tries then at this point they seem incompetent an at this point I left called back to speak to the manager Brandy which stated she will handle the situation an speak to her tech Sarah but her tone sounded so dismissive as if she really didn’t care an to get me off the phone because her staff notes stated they call left messages that the appointment was canceled but I guess there was no notes stating someone spoke to me an confirm the appointment as if I have nothing to do with my time but come to there office an lie about being confirmed my 73 yr old mother went with out food or water for 24 hrs to show up there just to tell me there’s no authorization they called an oh well basically like why medical staff needs do better be considerate of people time and listen because I’m pretty sure no one want to not eat prepare for a test or procedure just to not have it done I will never go back to Akumin for myself nor my elderly mother

Today: June 3 2025-
I Would Never Return!
The Front End staff, Poorly Organized, People almost stepping on People.
Poor Delegation of Authority, The wait area is *Dirty, Un-kept, Front Door Broken.
The Diagnostic Machines are Un-Clean | Dirty.
The Communication Seems Poor.. They do not have *Open MRI here!
I Arrived 1 Hour Early as requested by this place, I waited for an hour to visit the back end diagnostic area. 10:25AM they showed me the MRI machine that would scan me, They showed me the Large Plastic neck harness to Pin Me Down onto the Bed on Rails.
10:30AM I Turned Around and Walked Out!
-Ron M

Scheduled appt for x-rays, person taking info had a foreign accent, some questions irrelevent EX: how many views on Lumbar and Pelvic films, there are only one film for these x-rays. Not knowledgeable in radiology. Said it would be tomarrow before they could perform my xrays. I asked "dont they still take walk-ins for xrays?" she then said they had a 10:10am appt today. It was 10:06am at that point and they wanted me there 15min early, and I told her I was 20 min away. Finally got an 11:10 appt.
Made appt signed in two min after a walk-in who told me she was a walk-in. They took first. Waited an hr after my scheduled appt to have my x-rays done. Receptionist told me radiology was performing all x-rays all mammograms today. Canadian company bought this company 3 years ago and nothing like it was before. 2 receptionists at the desk and had to wait 15 min to be checked in. 3 people including myself in the waiting room. 13 years of all my radiology exams performed here, I am going to get all my reports and films on discs so I can transfer care.