Akuwoodpanel Reviews 

Ordered their wood panels and then read these tons of bad reviews, so I decided to cancel my order within 15 minutes of ordering them.

Today, after nearly four weeks, I am still waiting for a refund of my money. Their support only sometimes replies to emails, but never if it is about owing me my money.

My first order was 8 panels and £44.95 delivery. I didn't question it at the time as I had a mix for 2.4 and 3m panels... However, I went to order 2 panels at 2.4m length and got told that the £44.95 delivery is because I live in Scotland.

Shipping Costs 🇬🇧 UK Mainland
Our shipping rates are clear and based on the number of panels in your order:

Quantity of Panels Shipping Cost
1–5 panels £29.95
6–10 panels £34.95
11+ panels £39.95
Your exact shipping cost will be shown at checkout before payment.

Direct from the website. Mainland UK should actually say mainland England and Wales, or at least say excluding Scotland. The same rate applies regardless of the number of panels for Scotland. Wish I had known that when I ordered the first batch as I would have added the additional panels into the order rather than pay £90 total for delivery.

Product is great, cannot fault that. But when other companies offer delivery of 2 panels for £19, I'm questioning whether to place the second order or go elsewhere. A bit misleading and disappointing.

I ordered the hexagon acoustic panels and they are absolutely gorgeous — amazing quality and exactly what I wanted. After accidentally ordering the wrong style, Tiffany jumped in and helped me fix everything with total ease.
When I later needed an exchange on a tight builder deadline, she was a superstar. She sent the return label instantly, updated my order on the spot, and kept me calm through the whole process. Truly above‑and‑beyond service.
This review is long overdue — I was hoping to share installation photos, but my remodel is still crawling along. I will upload an image once complete.
The panels are perfect, the quality is solid, and Tiffany made the entire experience fantastic. Thank you, Tiffany!

I should have read the other reviews before ordering. Same issue I have that others have had. Ordered and paid 27 June for delivery to Den Haag, with their website saying “next day delivery”. Now today, 7 July, nothing received and no communication about delays. Been waiting on the phone to their customer service for 15 minutes listening to music and still not spoken to anyone. Bad bad bad.

Would have been nice to complete my project. Unfortunately your product is on backorder without any communication of when that might resolve. I wish I had chosen a different product.

Amazing customer service and product!

I was promised the panels would be in stock and shipped the first week of June. After inquiring where they were, I was then told that the longer panels had come in, but the ones I ordered wouldn't be in until the end of June. When I tried to change my order to the longer panels, I was told, "actually, those are back ordered too." This is discouraging because we're on a project timeline, which has past.

I order the last week of May. I got a call the next day that our product is on back order until June 1st. It is now June 11th and I still haven’t heard from the company about shipping our product.

I called and left a message. No call back.

They are sending me a chance to review though…as if I have the product, which I don’t.

Our experience was outstanding. From customer service to delivery. Then the quality of the panels were amazing. I think this product is designed to go across the flat wall so when we had to return into the TV area, it was a bit tricky. Tiffany helped us getting the right material to make that happen. We had researched a couple other companies with a similar product and found Aku Wood Panels to be far superior.

Tiffany provided extraordinary service and great product knowledge and I was really impressed with the fast speedy service. Thank you Tiffany. You made our project wonderful

The Aku Woodpanel IE wall panels look fantastic and add a modern, elegant touch to the room. They are high-quality, easy to install, and have completely transformed the appearance of the space.Excellent service from this company. The wall panels arrived on time, were exactly as described, and the whole process was smooth and professional. Highly recommended.

Probably the worst company I have ever dealt with. The stock reported on the website has no relationship to what is actually in stock. After making an order, the only way to communicate with the company is by emails, which arrive intermittently with days in between. They never answer the phone. I've stressed the urgency of what I need, ordered what I thought was in stock based on website, and then got told its not there when I enquired when it would be delivered. They suggested I substitute for something else. I agreed and requested that and then several days later they said that's also not in stock. Now I'm sitting here having spent over €1,000, no panels, no delivery date and no communication. As I've noticed in previous comments, no doubt they'll reply to this to say customer service is important to them and reach out, but I've contacted every email available on multiple occasions, and tried their phone numbers constantly. Dealing with Akuwoodpanel is like pulling teeth. Go with someone else, they'll break your heart.

Great quality product, well made and packaged very well. Only issue was it took 2 weeks to be delivered.

I placed my order on 22/04/26 and I haven’t received any updated about the delivery and have been messaging via email for the past 2 days with no response. I have been on the phone to them since 9am and after 30 minutes it cuts off. I’ve got the order confirmation and everything so why is it taking over 3 weeks to deliver.

Someone please respond

Easy ordering, quick delivery, easy installation, and looks great!

Easy company to deal with .
Product was in protected box with no damage .
Definitely use again .

Delivery was prompt as promised. These panels are excellent quality and look great on the wall.
First class experience all round.

The experience overall I feel is a mixture of good and very bad. Firstly what’s good, I can’t say a bad word about the quality of the panels. They are premium and the prices for these are in my opinion reasonable. Really happy with the end result, has changed my overall space dramatically. I ordered three 300cm however as I was having a feature wall done, I ended up using one spare panel left aside. I decided to use this panel in the corridor and it really looks amazing.

Now on to the bad, and really bad. The delivery was a shambles. Avanti Express were used to deliver the panels, however the drivers claimed they had been “calling” even though on my phone there were no missed calls. The only time they did was when they buzz my flat number and I came down. When I came down, they left the panels outside and refused to bring it inside. I offer to even help to bring it in and they refused saying that they have already spent a lot of time which is a lie. I spoke to the concierge and they said the drivers were attempting to just leave it with them and go, all without calling me?

As a result, this meant I had to somehow bring the panels which were insanely heavy up 6th floors of stairs (because they don’t fit in the lift). Luckily I had two very kind individuals that helped me bring it up. If I didn’t have them I don’t know what I’d have done. If it was a case I had to pay abit extra to have them brought up I would have done so, but to leave it outside and expect me alone to go 6th floors of stairs is not right. In this case why charge for a delivery fee then in the first place? I hope this is looked into further so no one else experiences this.

Everything else was spot on and I would have given 5 stars if this wasn’t an issue.

**** update someone called as requested and has shown some actually logic business ackroment and agreed to just replace the damaged panel and collect the rejected one opposed to returning the whole order and loosing the whole sale ******

I have given 1 star as generous. Photos supplied as goods arrived damaged

The damage is a knowledged as per the email below

Dear

I’ve reviewed these, and the damage appears to be quite minimal. This type of marking can sometimes occur with natural wood panels and is usually not very noticeable once installed.

That said, we do understand your concern and want to help resolve this for you.

I have spoken to them today and they have no complaints procedure and have essentially said they do not think that there is any damage and I have to return all of the goods to them as they will not replace just the one panel
The cs agent told me they were irritated on the call …. No words for this

Website was easily accessible processing the order was exceptionally easy.

I'm looking forward to receiving the product at this point and seeing if it's as formal as I'm hoping it is