Abercrombie & Kent Reviews 745

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, helpfulness, and professional approach, making every interaction pleasant and well-organized. People frequently highlight the excellent service, noting that everything is meticulously arranged, from seamless transfers to top-tier accommodations and activities. Many consumers appreciate the personalized attention and the high quality of the holidays provided, often exceeding expectations. However, some customers were not happy with the trip preparation service, mentioning a lack of communication regarding travel documents and itinerary details close to departure. A few other people also felt that the company did not listen to their specific needs for custom tours, leading to dissatisfaction with the planned itinerary or hotel quality.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the exceptional knowledge,... See more

Holidays

Clients share positive opinions on holidays, with many reporting that their trips exceeded expectations, such... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and efficiency of staff who... See more

Location

Customers consistently note positive experiences with location. Reviewers frequently praise the well-located... See more

Quality

Customers had positive experiences with quality, consistently praising the first-class accommodations,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just returning from Japan Classic journey during cherry blossom season! Spectacular! Seamless transfers with a guide and Driver in the car that walked you all the way to the hotel check in desk and on... See more

Company replied

Rated 5 out of 5 stars

An amazing African adventure for a family group, which exceeded all expectations. Organised so it was seamless and stress free. Taking in some amazing highlights of Cape Town the Wine lands and the in... See more

Rated 5 out of 5 stars

We need to give a shout-out to Maria Meyer in the A&K Downers Grove office. As this trip (Magna Carta Tour) was truly our first journey of this kind using an exclusive travel firm such as A&K, we are... See more

Company replied

Rated 5 out of 5 stars

Just back from our best-ever holiday to Mauritius and can highly recommend our wonderful travel agent, James Egan of Abercrombie & Kent. Right from the start he's been incredibly helpful and it made... See more

Company replied


Company details

  1. Tour Operator

About Abercrombie & Kent

Written by the company

Abercrombie & Kent UK
Address: 80 Strand, London, WC2R 0RL
Telephone: +44 203 608 3624

Abercrombie & Kent Australia
Address: Level 26, 80 Collins Street (North Tower), Melbourne, Victoria, 3000
Telephone: +61 (0)3 9536 1800

Abercrombie & Kent US
Address: 1411 Opus Place, Suite 300 Downers Grove, IL 60515
Telephone: +1 866 261 2702

About Us
Abercrombie & Kent has been spinning dreams into remarkable adventures for discerning travellers for more than 60 years, ever since our founder pioneered the first modern luxury safari in Africa. Today we are the world’s leading travel company, taking guests to the earth’s wildest frontiers on all seven continents.

And although we have grown into a truly international company spanning the globe, we still share that same mission: to craft the adventure of a lifetime, every time. We believe that every journey should be extraordinary; every life, well-travelled.

Travel your way

For six decades we have been refining the art of bespoke travel. We understand that every traveller is unique – tell our experts what you want to see, where you want to go, or how you want to feel when you get there, and we will craft the trip of your dreams or match you to your ideal journey.

With you every step

Behind every A&K journey is an international support system of more than 2,500 staff, in 60 offices, in 35 countries, on all seven continents. Our on-the-ground “guardian angels” provide 24/7 support, so you can travel with confidence wherever you are in the world.

A force for good

We believe that travel should be considered, mindful, responsible; a force for good. Every trip you book with us supports the initiatives of A&K Philanthropy, positively impacting communities and conservation efforts in the places where we travel.

The A&K family

For all the world’s infinite wonders, it is our people that guests remember most. Our global powerhouse of innovators, destination experts, local guides, specialists in science and culture, well-connected super-fixers – continually seek out original, exclusive experiences beyond the reach of most travellers.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

745 reviews

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Rated 5 out of 5 stars

An amazing African adventure

An amazing African adventure for a family group, which exceeded all expectations. Organised so it was seamless and stress free. Taking in some amazing highlights of Cape Town the Wine lands and the incredible Ivory Lodge at Sabi Sands. The guides were amazing, the recommendations superb and the trip was tailored for our group so that it had elements of adventure, food appreciation, culture history and relaxation. All in all incredible!!

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

China and Yangtze Cruise Trip

I just came back from their Iconic China and Yangtze Cruise trip. It was, without a doubt, one of the best travel experiences I've ever had. A&K did an outstanding job in creating a phenomenal itinerary with extremely knowledgeable guides in every city. Our tour guide/escort was exceptional and his high level of customer service was outstanding. The accommodations and restaurants were first class all the way! Every A&K employee we interacted with went out of their way to ensure all our needs were met. This trip far, far exceeded my expectations and I definitely plan to use A&K again! You won't be disappointed!

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

WELL PLANNED AND EXECUTED TRIP

This is our third A&K trip and while the first two were superb, this one to China was over the top - an Olympic Gold Medal winner!! As always, the planning was perfect and fit each activity perfectly. The sites we visited were unforgettable, beautiful and historic and will be remembered thanks to the wonderful guides that led us through each site. All of this orchestrated by the best Tour Director - Michael - that we have ever had on any of our trips. As always, the hotels were beautiful and well located with wonderful views, when possible. In addition to all of the wonderful sites, we were treated to a wide variety of Chinese food characteristic of the regions from which they came. Abercrombie really gave us much more than we expected - they were wonderful and I highly recommend them.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Just returning from Japan Classic tour!

Just returning from Japan Classic journey during cherry blossom season! Spectacular! Seamless transfers with a guide and Driver in the car that walked you all the way to the hotel check in desk and on the return to the airport check in counter to be sure we didn’t get lost. The tour guide was excellent, knowledgeable, well informed and organized. Great sightseeing, hotels, food, and activities on this tour. You worry about nothing with A&K and have the opportunity to meet really exceptional people in your group in a wonderful setting.

April 2, 2026
Unprompted review
Abercrombie & Kent logo

Reply from Abercrombie & Kent

We appreciate your positive feedback. Thank you for sharing your experience with our team and services. We hope to host you again soon!

Guest Relations Team

Rated 5 out of 5 stars

Great trip to China

We were on a small group tour to China. There were supposed to be 18 guests, but 6 cancelled because they were flying thru Dubai (war, etc.) We had an excellent experience. The local tour director was organized, informed, friendly and funny. We appreciated that he made clear to one couple who was tardy to get on the bus that he expected them to be on time from thereon out - and they were. The local guides in each city were also good, some better than others at English, but all good. The excursions were varied and interesting, with special activities thrown in like tai chi in the park and a fabulous foot massage. Changes ere made if the weather required it, but we saw everything we were scheduled to see and had a great time doing it. Highly recommend.

March 20, 2026
Unprompted review
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Reply from Abercrombie & Kent

We are grateful to hear that the local tour director and guides enhanced your experience. We appreciate your positive feedback regarding the excursions and activities. Thank you for recommending us!

Guest Relations Team

Rated 5 out of 5 stars

If I could give A&K 6 stars I certainly…

If I could give A&K 6 stars I certainly would. Everything was top notch and our tour guides were excellent. Showing us all the great points of Japan and allowing us to really understand the culture. Just a wonderful trip. Really looking forward to taking another trip in the future with A&K

March 20, 2026
Unprompted review
Abercrombie & Kent logo

Reply from Abercrombie & Kent

We're happy to hear that you enjoyed your journey to Japan! It's wonderful that our guides helped you understand the culture. We appreciate your high rating and look forward to planning your next adventure.
Guest Relations Team

Rated 5 out of 5 stars

Extraordinary Lodge and Professional Staff…

Extraordinary Lodge and Professional Staff, Olonana, in Kenya. Flawless booking, follow-up, and support. Magical safari with wonderful manager, guide, waiters, and housekeeper. Loved every minute.

March 31, 2026
Unprompted review
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Reply from Abercrombie & Kent

We're happy to hear that you had a magical safari experience in Kenya! Thank you for your kind words.

Guest Relations Team

Rated 5 out of 5 stars

I wouldn’t change a minute! Perfect trip.

Every minute of the week-long trip was perfect. I was a solo traveller looking to be safe and not get sick while seeing the amazing sites of Egypt. Reem listened and tailored the trip for me, with 2 days with a private guide and 4 days on a nile cruise where I toured with a group of 6 others. Accommodations, food, staff, services, variety and cadence of events and activities surpassed expectations and were of the very highest quality. A truly special and memorable experience.

March 5, 2026
Unprompted review
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Reply from Abercrombie & Kent

Thank you for sharing that the tailored itinerary, accommodations, food, staff, and activities surpassed your expectations. Thank you for sharing your experience.

Guest Relations Team

Rated 5 out of 5 stars

Faultless really

Faultless really; good communication and advice pre-trip, excellent guide/driver, good backup from local agency and offered support after being caught up in ME disruption. There could have been slightly more information about the itinerary - actually what the guide did (after discussion with us) was better and more interesting than the original plan. But no complaints; we have travelled extensively with other similar companies and on the bases of n=1 we were impressed.

March 7, 2026
Unprompted review
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Reply from Abercrombie & Kent

We appreciate your positive feedback! We value your comments about itinerary information and will use them to improve our services. Thank you for traveling with us!

Guest Relations Team

Rated 5 out of 5 stars

Excellent Customer Service

We have now had two holidays with Abercrombie and Kent. Last year fly drive in America Deep South and this year Thailand (Bangkok and Krabi). On each holiday experience, the customer service was excellent. The quoting was fast and nothing was too much when making 'tweaks' to the planning. Booking and paying on line was fast and efficient . During my fly drive experience, I was contacted every day by the local representative. This years experience in Thailand included last minute changing departing flights due to family reasons and then again the return flights were changed by A&K to ensure we got back despite the current issues in Iran. We will certainly be booking our next big holiday with A&K. Despite just getting back to the UK, I will be contacting them again soon for ideas on the next experience.

February 18, 2026
Unprompted review
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Reply from Abercrombie & Kent

We're happy to hear that you had excellent experiences during your holidays in America and Thailand. It's great to know that the booking process was fast and efficient. We look forward to working with you again!

Guest Relations Team

Rated 5 out of 5 stars

Extraordinary Private Safari in Tanzania

All the attention to details to plan and execute the trip to Tanzania was terrific. Then the guides were extaordinary. They not only were very competant and knowledgeable, but also extremely flexible each day-- thus allowing us to get the most out of our trip. I can not give a higher recommendation than what A&K did for my family of 8 in a private 8 day safari.

February 27, 2026
Unprompted review
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Reply from Abercrombie & Kent

Thank you for sharing your experience. It's great to know that the guides' competence, knowledge, and flexibility enhanced your family's safari.

Guest Relations Team

Rated 5 out of 5 stars

We had an exceptional experience on…

We had an exceptional experience on Tenerife where the hotel was excellent and the guides and drivers were superb. Another A&K win!!

February 16, 2026
Unprompted review
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Reply from Abercrombie & Kent

We're happy to hear that you had such an exceptional experience on Tenerife. We hope to host you again.

Guest Relations Team

Rated 5 out of 5 stars

A perfect trip

Very rarely do you have a perfect trip. Someone or something is always not quite right or enjoyable. However, on this trip to India, we experienced unparalleled levels of fantastic customer service and meticulous organisation. The planning, execution and personnel were exceptional.
I would like to pay special tribute to some of the people we met. They are - James in Mumbai, Vikram in Udaipur, Rajeev in Jaipur, Raju in Agra, Kapil in Delhi and our wonderful driver for 5 days, Gurmit. All went above and beyond for us and their contribution to a wonderful trip cannot be over-emphasised. The managers were also incredibly helpful including Shakti and Vipin and I hope I haven’t left anyone out. I would also like to mention Margaret, Sarah and Margaret in the UK who pulled out all the stops when our flights had to be rearranged on account of the Iran situation. Very well done.
We’ll definitely travel with this company again. Their attention to detail and the genuine warmth of everyone involved gets an eleven out of ten!

March 8, 2026
Unprompted review
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Reply from Abercrombie & Kent

We're happy to hear that you had such a fantastic trip to India! We appreciate you acknowledging the team's meticulous organization and exceptional service. It's wonderful to know that their dedication made such a positive impact. We value your feedback and look forward to planning your next journey.

Guest Relations Team

Rated 5 out of 5 stars

Costa Rica

We just got back from Costa Rica and we had a great time. The itinerary that Abercrombie and Kent set up for us was wonderful.
The places we stay at the food we at the people we met our guides were all first class. We have no complaints. We would recommend this trip to anybody
We saw so much wildlife as the guides were great spots. The accommodations were all wonderful if you’re thinking about going to Costa Rica I would highly recommend using Abercrombie &Kent Ltd. You can either go with a group or you can make a tailor-made trip with it both and they were both equally as good.

February 23, 2026
Unprompted review
Abercrombie & Kent logo

Reply from Abercrombie & Kent

We're happy to hear that you had such a wonderful time in Costa Rica! We appreciate you recommending us!

Guest Relations Team

Rated 5 out of 5 stars

We have traveled with A&K since the…

We have traveled with A&K since the 1990’s. From climbing Mt.Kilimanjaro, expedition sailings, small group journeys, a family safari, to Wings over Italy we have never been disappointed. We just completed an expedition cruise to the Seychelles. Have 3 more trips planned this year.

February 14, 2026
Unprompted review
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Reply from Abercrombie & Kent

We're happy to hear that you've consistently enjoyed your travels with us throughout the decades. It's wonderful to know that our trips have met your expectations, and we appreciate your continued loyalty. Thank you!

Guest Relations Team

Rated 5 out of 5 stars

This was our 2nd trip withA&K and it…

This was our 2nd trip withA&K and it lived up to our very high expectations. Guides topnotch, smart, capable and affable. Hotels, the best. Experiences exceptional.

February 10, 2026
Unprompted review
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Reply from Abercrombie & Kent

Thank you for sharing! We hope to host you again soon.

Guest Relations Team

Rated 5 out of 5 stars

Abercrombie & Kent's excellent reputation is well deserved

It was clear from when we landed that A&K have been doing this well for a very long time. The entire trip flowed effortlessly (from our side). We packed in a huge amount over two weeks and all the people we met along the way, from the A&K representatives and our tour guides to our driver, Bunty, were outstandingly good...kind, knowledgeable and professional.

February 7, 2026
Unprompted review
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Reply from Abercrombie & Kent

We're happy to hear that you enjoyed your trip! Thank you for your positive feedback.

Guest Relations Team

Rated 5 out of 5 stars

every detail of the Patagonia trip was…

every detail of the Patagonia trip was well thought out and executed. A nice itinerary with varied things to do.
Our guide, Andrea, was exceptional. Another terrific A& K experience.

February 6, 2026
Unprompted review
Abercrombie & Kent logo

Reply from Abercrombie & Kent

Thank you for sharing your experience. We appreciate your kind words about the guide and we hope to host you again soon!

Guest Relations Team

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