ALCOTT Reviews 

Great customer service

Molto deluso dalla qualità e dal servizio clienti in negozio di Alcott. Ho comprato un paio di pantaloni 20 giorni fa, li ho indossati due volte e il tessuto si è già strappato. Quando sono tornato in negozio con lo scontrino, si sono rifiutati di aiutarmi perché avevo buttato via i cartellini. Ovviamente, i clienti tolgono i cartellini per indossare i vestiti! Rifiutarsi di prendersi la responsabilità per un materiale difettoso solo perché manca un cartellino di cartone è inaccettabile. Fate attenzione prima di comprare.

Aggiornamento: Alcott ha risposto con la scusa che hanno bisogno dei cartellini originali per valutare il prodotto come "non utilizzato". Io sto segnalando un articolo difettoso che si è strappato dopo averlo indossato due volte, non sto cercando di restituire un capo nuovo! Per fortuna, marchi seri come Mango e Zara non si aspettano che i loro clienti vadano in giro per la città con i cartellini di cartone attaccati ai vestiti. Se avessi voluto ingannare il vostro sistema, sarebbe stato facilissimo comprare un paio nuovo, scambiare i cartellini e restituire quello danneggiato. Invece sono stato onesto e, in cambio, non avete mostrato alcun rispetto per il cliente. Non comprerò mai più nulla da Alcott e consiglio vivamente a tutti di fare lo stesso.

Very disappointed with Alcott's quality and in-store customer service. I bought pants 20 days ago, wore them twice, and the material already ripped. When I brought my receipt to the store, they refused to help me because I had thrown away the tags. Obviously, customers remove tags to wear the clothes! Refusing to stand behind defective material just because a cardboard tag is missing is unacceptable customer service. Buyers beware.

Update: Alcott replied with the excuse that they need the original tags to evaluate the product as "unused." I am reporting a defective item that ripped after two wears, not trying to return a new one! Thankfully, serious brands like Mango and Zara don't expect their customers to walk around the city with cardboard tags still attached to their clothes. If I wanted to cheat your system, it would have been incredibly easy to just buy a new pair, swap the tags, and return the damaged one. Instead, I was honest, and in return, you showed zero respect for the customer. I will never buy anything from Alcott again and I strongly suggest others do the same. if would be possible to rate with 0 star that would be my final choice for your brand!

Whats app Coustomer Service is great!!!!!! Thanks for the friendly and quickly answer!

Thanks. The customer operator was very helpful to give me the return code within seconds after I contacted Alcott via their WhatsApp chat.

Great costumer service via WhatsApp 100%. They solve my issue.

This was my first time ordering from the Alcott website and unfortunately it will also be my last.

Initially, the delivery was announced via FedEx, but later it was changed to Hermes. The tracking information then stated that the package had been delivered and accepted by my neighbor. However, no package was delivered to me or any of my neighbors.

After contacting both Hermes and FedEx, I was informed that only Alcott can initiate an official investigation, which would also be required in order for me to potentially receive a refund.

For several weeks now, I have tried to contact Alcott’s customer service through multiple channels, but I have not received any response at all. A complete lack of communication in such a situation is highly unprofessional and unacceptable.

Based on this experience, I cannot recommend ordering from this company.

I ordered a garment. An empty enveolpe arrived at my house more than one week later. Yes, completely empty. As in, it contained nothing but a small amount of air. Over the past month Alcott has refused to refund my payment. Instead, they keep telling me they are in discussion with the courier. If you want to be ripped off and made to feel helpless, this is the shopping experience for you!

I placed an order on July 3rd, and it failed, but I was charged anyway. I sent emails and contacted you via WhatsApp and email to request a refund, but I was ignored, and the refund is still pending. It’s been almost a month. Terrible experience.

I would buy from temu instead of alcott. I regret every single item I bought from alcott. So inferior and cheaply made you get embarrassed putting it on. Spent over €450 shopping at alcott.eu and I regret it. None if the items I bought worth it.

Went in to buy a pack of socks - without my permission the checkout girl put a second pack into my bag and charged me for the two. It wasn’t until later I realised what she had done. I return to the shop later and the same girl refused to take back the socks telling me it wasn’t possible to return them which is totally against EU consumer law.
Had previously bought and been delighted with a great jacket but my second experience really soured my view of Alcott. I’ve no idea why the girl was so aggressive about forcing me to pay for the additional purchase or why they couldn’t be returned. Very disappointed

I purchased several items from the Naples Via Toledo store when I was travelling around Italy. The shop assistant was quite rude and abrupt. The shop assistant left a security tag on one of the items however unfortunately I did not realise this (and thr alarm did not sound when I left the store) until I had already left Naples. I logged a query via customer service online asking how the tag could be removed. There was quite a delay with customer service responding and their advice was to find another Alcott store. This was unhelpful as I was already on my way home to New Zealand. I logged another query asking them how the tag could be removed and they advised trying to see if another non related store would remove the tag however any damage to the item in this scenario would be my responsibility. I am left with an item I cannot wear and run the risk of damaging if I ask another store to try and remove. Beware and always check your items when shopping as a tourist in another country :(

I wanted to ask if this page is correct or is it a scam that refers to Alcott. Thank you .alcottgreece.

Placed an order at the beginning of December. Items that would be given out as Christmas presents. I was informed that my order would be split in more than one parts during delivery. I only received three pieces of the order and the rest is yet to be delivered. Emailing led to nothing. Their whatsapp customer service number is inactive. And the only message you get is that their customer support number is not working and that they will get back to you as soon as possible. Which is not true. Despite the awful experience, the clothing is quite nice (better find a shop and get it there though, rather than ordering online), if only online shopping and customer support were better.

Horrific customer services
Tried to arrange a simple return and this took over three weeks to even organise. The customer service was so bad as you can only contact them via WhatsApp and I was ignored often.
I eventually contacted THE OWNER OF THE COMPANY via LinkedIn in order to get things moving.
I eventually got a response and the return was done.
I didnt even get an apology.

Don’t bother guys honestly

Shocking service from Napoli Alcott store on Sat 17th Aug 24. I tried to return two items ( a shirt and denim shoets ) to be told no refund possible to our account or exchange for somethingelse in store. I asked if the same item could be swopped for larger versions, to be told none in stock. I then asked for a refund back as nothing else in store was wanted for exchange to be told rather rudely no refund. No apology, no suggestion to make good and certainly no refund. I still have original goods and receipt. I would not recommend Alcott owing to this shocking unprofessional service in Napoli. The store is not far from the Cruise ships and many one off customers, so be advised folks! Alcott, you need to train your staff / management at Via Toledo branch as their service contradicts your Alcott online policy on returns.
For information also, this was a purchase from Rome store and attempted return at Napoli Alcott, Via Toledo around 1pm Saturday 17th August 2024.

Great Customer Service via WhatsApp, they solve my issue.

Totally is a good brand due to the price ,