Aldo Reviews 

Aldo at Haywood Mall, South Carolina

★☆☆☆☆ ALDO — DISGRACEFUL CUSTOMER SERVICE AND UNACCEPTABLE QUALITY CONTROL!

After many years of being a loyal ALDO customer and spending a considerable amount of money on their shoes, I can honestly say this has been one of the most insulting and unacceptable retail experiences I have ever encountered.

My original order arrived with shoes that were damaged and appeared previously worn. Even the insoles showed signs that someone had already worn them. I went to the store, where a very courteous female employee acknowledged the problem and arranged an exchange. That is what professional customer service should look like.

Then, unbelievably, the replacement pair arrived IN THE WRONG SIZE AND ONCE AGAIN APPEARED WORN!

Two pairs. Two unacceptable experiences. Clearly, something is seriously wrong with ALDO’s quality control.

But the worst part was what happened when I returned to the store today.

A gentleman identifying himself as the store manager displayed an absolutely appalling attitude. He was arrogant, obnoxious, condescending, and outright disrespectful. Rather than listening to a longtime customer, he immediately insisted that they do not accept worn shoes, without even allowing me to finish explaining that ALDO SENT ME THE SHOES IN THAT CONDITION!
Maybe I should have turned on my camera to record the process to show that I received the shoes in such condition!!
Not like I bought the shoes from the store brand new and left and returned! Or better off, if they order something online for a customer, just go back to the store and unpack it in front of one of their associates so you don’t have to defend yourself of not wearing it ! WHAT A JOKE!!!

Let me make something perfectly clear:

I WAS NOT ASKING FOR MY MONEY BACK. I WAS NOT TRYING TO GET A DIFFERENT PAIR OF SHOES. I SIMPLY WANTED THE EXACT SAME SHOES I PURCHASED, IN THE CORRECT SIZE AND IN BRAND-NEW CONDITION!

How difficult is that to understand?

The fact that someone representing himself as a store manager could be so dismissive, argumentative, and unwilling to listen is astonishing. A manager should be capable of resolving customer concerns, not escalating them through arrogance and disrespect.

Why should a paying customer be held responsible for receiving merchandise that arrives damaged, apparently worn, and incorrectly sized?

And why should that customer have to defend himself against accusations simply for expecting the merchandise he actually paid for?

ALDO, YOUR CUSTOMERS ARE NOT THE PROBLEM. YOUR QUALITY CONTROL AND THE WAY THIS MANAGER HANDLED THE SITUATION ARE THE PROBLEM.

I have purchased ALDO shoes for years, and never have I been treated with such a complete lack of respect. Customer loyalty clearly meant nothing to this individual.

The female employee who initially assisted me demonstrated professionalism and courtesy. The gentleman claiming to be the manager could learn a great deal from her.

ALDO CORPORATE NEEDS TO TAKE A SERIOUS LOOK AT WHO IS REPRESENTING ITS BRAND AND HOW CUSTOMER COMPLAINTS ARE BEING HANDLED.

A company can spend millions building its reputation, but it only takes one arrogant, poorly handled customer interaction to destroy years of loyalty.

I WILL THINK LONG AND HARD BEFORE EVER SPENDING ANOTHER DOLLAR AT ALDO.

And to anyone considering purchasing from this company: BUYER BEWARE. Inspect your shoes thoroughly, because based on my experience, you may receive merchandise that appears previously worn and then face resistance when attempting to correct the company’s mistake.

Absolutely disgraceful. ALDO should be ashamed of this experience. One star is more than generous.

I’ve been a loyal ALDO customer for years, but their customer service is terrible. I sent multiple emails requesting a simple delivery address correction and received no response. I wasn’t asking for a refund, just help receiving shoes I’d already paid for. Extremely disappointing. I won’t be shopping here again.

A birthday gift that is now in tatters , the peeling is horrible and now have to throw it out. Terrible quality

From Aldo I bought 3 pairs of shoes and two hand bags on 22nd of August. I returned one bag and one pairs of shoes on 7th September. Till today they haven't refund my money. It's over £80.00. They are thief's. They stealing money from their customer. People please do not buy anything from Aldo.

I bought some shoes from Aldo in France and Canada. The speed at which the fake leather began to peel off was very impressive. After 03 months, all the shoes were basically unwearable. It is unfortunate because tey were very stylish and sleek in terms of design.
Poor quality of materials, great look

0 STARS — Absolutely ridiculous shipping policy

I realized immediately after placing my order that it was being shipped to an old address in New York where I no longer live. I contacted ALDO right away, before the order had even shipped, and was told they could not change the address, cancel the order, or make ANY modification.

Now the package has been shipped using FedEx Ground Economy. FedEx has confirmed that because ALDO chose this shipping service, the package cannot be held at a FedEx location, redirected, or rescheduled, and no signature is required for delivery.

I live in Virginia now and have no access to the old address. I have been actively trying to prevent this package from being delivered to the wrong person, and neither ALDO nor FedEx is giving me an option to do so.

So apparently I’m just supposed to watch a $70 order get delivered to an address I told ALDO I cannot access. I contacted them almost immediately after ordering, yet there was no way to correct a simple shipping-address mistake before fulfillment.

This has been an unbelievably frustrating customer experience. There should absolutely be a way to cancel or correct an address immediately after an order is placed, especially before it ships. I’m out money and severely disappointed. Will steer anyone I can away from this site.

Soles of $65 sandals began to disintegrate after two uses. Manager refused to refund them, claiming it was a design feature. You're better off throwing your money directly in the trash

1 month wearing only.. Koyak sana sini..
Want to send photos, but can't send over here..

Not the best quality for the price

They do not deserve a single star. I am very disappointed with my shopping experience at Aldo Unit 2, 5 Oxford Street, W1D 3BG London, where I bought two pairs of shoes. The shop assistant appeared to be very helpful and friendly, but she provided the wrong information, saying that the soles were made of leather and would lose their stiffness when worn a few times. I should have checked the composition before buying the boots: the soles were made of synthetic material; when I tried to return the boots to the same shop, I was told they did not accept returns, only exchanges, and that I should have been informed at the time when I bought them. The fact that I hadn't been informed did not appear to make any difference. If you shop at Aldi, be warned, don't believe a word they say and check everything before you pay, as they DO NOT GIVE REFUNDS!

They don’t even deserve 1 star, never ever make purchase from Aldo , I bought a tote bag for 12000 and they said it cannot be returned as it was on sale, person buying such an expensive product doesn’t have right to return, how come this is a brand totally shitty behaviour
Again I purchased bag online, every only site allows you to return bag when purchased online, I received it within 3 minutes I went on their site and they didn’t have return option again they said this product is not eligible, I didn’t choose no return coupon that saves 5% only because I wanted to get return option
Pathetic
Worst brand ever to purchase

I don't have words to describe how bad Aldo's customer service is. They lost my parcel with Evri courier, even though Aldo is a brand name. Based on my recent purchase experience, I found it to be very bad. They don't care about customers. After 20 emails, they finally sent me my parcel with a big discount: a £3.45 refund. I am rich now! 🤭 Please don't trust Aldo; their customer service is bad, and their staff behavior is bad. If anyone wants proof, I have 20 emails.

I bought a pair of sandals from this brand, and they fell apart on the very first day I wore them. I expected far better quality from such a well-known brand, especially considering how expensive their shoes are. This was incredibly disappointing and completely unacceptable. I definitely wouldn’t recommend them.

My order was placed on 25 June 2026 with an assured delivery date of 2 July 2026. That commitment was not honoured. The delivery date was subsequently changed to 4 July 2026, and even today the shipment continues to show "In Transit" rather than "Out for Delivery."

What concerns me even more than the delay is the complete lack of communication.

At no point has anyone from ALDO, Shiprocket, or the courier proactively contacted me by phone or email to explain the delay, despite having my registered contact details.

After repeatedly attempting to obtain information myself, I contacted Shiprocket customer support. During that call, I was informed that the shipment had gone missing within the logistics network but had later been located, and that delivery is now expected only by Monday.

This information was never voluntarily communicated to me by any party involved.

As a customer who has already paid ₹5,999 in advance, I find this lack of transparency, accountability, and proactive communication unacceptable.

am extremely disappointed with my experience so far. I placed my order over a week ago and have still not received it. There is no tracking system available, making it impossible to monitor the status of my shipment.



I contacted your team by email and was informed that the order had been shipped and that the delivery company would contact me. However, I have not received any communication from the delivery provider to date.



I sent a follow-up email requesting an update, but I have not received any response. The lack of communication and transparency regarding my order is highly unprofessional and unacceptable.



I would appreciate an immediate update on the status of my order, including tracking information and an expected delivery date.

kaur

I ordered some earrings online that where no return. Well, when I received them, they were all broke. I have repeatedly reached out my email and calling to no avail. I want to be refunded. I believe in a final sale but your product was defective.

Waited 14 days and still no delivery!! Awful customer service

I recently bought a handbag( women section ) from Aldo. It wasn’t available in Whitecity westfield shopping mall so they ordered it for me. The delivery arrived in a plastic dark blue delivery bag rather than the aldo box. I wanted to gift it to someone so was expecting they’ll send the aldo box or atleast an aldo packet. In the store while selling to customers they were giving boxes hence it was quite frustrating to see in home delivery they don’t provide it.

I baught online shoes worth of 200 $. After placing order there is no tracking on my order by app they called shop. Have to call them every time for status where you have to wait atleast 45 minutes. Still no solution.
Hope they work on it.

Bought a few times from them, decent quality for the price...last experience it was horrible and its due to their (lack) of service for returns...After several emails to get the info regarding their contra-cost delivery service they offered me the label for return (8 eurs charge Spain - Portugal). All good, courier picked up the order and 3 days later they notify me that they cannot deliver because they cannot locate anyone at the address. Amazing!!!! so now l am left without the product and without the money and this all thanks to a company that doesn't value their customers enough to try an offer a minimal service. Will never buy again