Alessiswim Reviews 

Ordered a dress 6 weeks ago and still has not shipped. Reached out a dozen times with no response. Stay far away from this company.

I contacted the Alessi customer service as I needed help with a return and Linda was super responsive. The bikini set I purchased looked amazing, even better in real person but unfortunately the size was too small for me and I wanted to wear the set on my birthday vacation. I wasn't sure how the return would work, but Linda replied quickly and made everything straightforward and sent me instructions without any confusion. It felt easy, professional, and considerate which I really appreciated. It's not always that simple when it comes to returns. The only thing I recommend is sizing up if in between sizes.

Really helpful customer service and a lovely experience overall! I accidentally enter the wrong delivery address when placing my order and contacted the Alessi team for help. Linda was incredibly helpful and responsive, and managed to stop the parcel and arrange for it to be redirected to the correct address. I'm so super grateful for how quickly everything was handled because I was able to wear the bikini set purchased on my honeymoon.

Order made on 02/10/2026. No updates on shipping. Have emailed multiple times and no response at all. Not even on their instagram. Do not buy from these people. No communication at all.

Really nice swimsuit! The gold charms are super luxe and material is great too. Got it within a week. I reccomend sizing up

Very disappointed experience with Alessi Studio, I placed an order online on 10/4/26, my order still not shipped. The status continues to show Processing, and I have not received a tracking number or any clear explanation for this delay. Contacted customer service several times by email and phone. I received one response saying, they would do their best to ship it earlier, but nothing happened. I have continued trying to reach them during business hours, Unfortunately I purchased these swimsuit for upcoming trip and never received them in time. This has been frustrating and disappointing experience. Customer deserve better. I would encourage anyone concerned ordering from Alessi Studio to think twice before purchasing 😟

Extremely Disappointing Customer Service

I rarely leave negative reviews, but I feel other customers should be aware of my experience with Alessi Studios Boutique.

I purchased a swimsuit with an advertised delivery timeframe of 3–4 business days. Several weeks later, my order still hadn’t arrived, and despite sending three separate messages and emails asking for an update, I received absolutely no response.

With no communication or explanation from the business, I eventually had no choice but to raise a dispute through my bank.

Interestingly, the dispute seemed to get their attention immediately. After weeks of ignoring my messages, the business suddenly became very responsive, requesting immediate repayment of the refunded purchase amount.

What disappointed me even further was the tone of their email, which I found passive-aggressive and completely lacking in accountability. They also raised an additional $25 chargeback fee incurred by their business, despite the dispute arising from their failure to communicate or resolve the issue.

I made it clear that I was willing to repay the original purchase amount, as I had no intention of keeping both the swimsuit and the refund. However, I do not believe customers should be expected to cover fees resulting from a dispute that could have been avoided with basic customer service.

The most frustrating part is that a simple reply to any of my three messages could have prevented this entire situation.

Unfortunately, my experience has left me with very little confidence in this brand. Beautiful products mean very little when customer service, communication and accountability are missing.

I hope this review helps other customers make an informed decision before purchasing.

Bought the matilda & kylie set for my wife and she absolutely loved it. Quality is amazing and the delivery took less than a week. Will buy more

Very happy with my order. I got the Mirage dress & the matilda set bikini. I wasn’t sure about the delivery time but it surprisely arrived super fast and the quality is just amazing

Amazing quality brand. I bought the Celine dress and I had to exchange size which was handled very fast and professionally. Really happy with my experience

SCAM- i never received my Order and the costumer service is not responding to my emails.

Ordered a swimsuit on the 3rd of Oct for my trip on the 15th - according to their shipping policy to Australia it should have arrived within 4 days after dispatch.

“All orders are shipped via Express shipping with DHL Express or UPS Express at a cost of $25 AUD. Orders are delivered within 4 business days, ensuring a fast and reliable delivery experience.”

It is now the 21st of Oct and I only just got an email about dispatch today. They do not reply to emails, such bad business practice. For an Australian company based in Bali it’s extremely disappointing, don’t recommend buying from this brand. Promising under a week postage and delivering an entire month later is ridiculous.

I bought a bikini set and the quality was amazing also the it fits perfectly and it design it’s so flattering!! Would definitely buy more styles from this brand ❤️

Love the quality and style! So boutique, always get compliments where I got my dress and bikinis from

Stay away! I placed an order 3 weeks ago and it hasn’t even been processed. I reached out various ways through chats, messages on IG, emails. No response no apologies no explanation. Beware and don’t buy from here!

just received the mirage dress today and I'm super happy with the customer service. I ordered the wrong size and they easily exchanged it for me, so I'll be able to wear it on time for my holiday

Great quality ! I bought a bikini set & The mirage dress for my girlfriends's birthday and she absolutely loved it and look amazing in both. Quality and fit are great, waiting on restock of the black bikini.

Great fit and material. I wasn’t sure how the fabric was going to be but honestly I’m so impressed with the quality of the brand.

Just got my parcel today and omg I’m in love !!! The quality is insane and the design makes me feel super confident. The shipping took a few days but so worth it !

Scammers. They do not dispatch the items. I had a bad experience last year since they never dispatched the swimwear. I ipened a case with Paypal and was refunded in full. This year I decided to give a second chance since everyone deserve a second chance. Again the same case. Was refunded in full by Paypal. If you try to buy something only through Paypal.