I’ve been using Alex Bank for a while and overall the experience has been quite positive. The app is easy to use and most transfers were processed without any issues. I did have a small problem w... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
The level of professional service I received was outstanding. Dan was amazing in coordinating the information required for the processing of the loan, not only working with the Toyota Dealership... See more
Company replied
Alex bank were fantastic to deal with, very easy and quick application process, great to be able to use a bank that has a quick response and very straightforward process, highly recommend using Alex... See more
Company replied
I had a great experience with Alex Bank, especially thanks to Mr. Mathew. Everything went smoothly, and the entire process was made very easy. We are extremely happy with the excellent service provi... See more
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Company details
- Bank
- also in
- Financial Institution
Written by the company
We’re a digital bank built by an energetic team who have decades of experience inside traditional banks - meaning we’ve had a front row seat to what works, what doesn’t, and what’s possible. So, we know we’ve got what it takes to build Australians a better banking experience, that’s simple, easy to use and understand. We’re built from the ground up and not tied down by ‘old banking ways'. Instead, we’ve built new ways, that make us more efficient, and saves our customers time, stress and pesky banking fees!
On a mission to become Australia’s flexiest bank
Written by the company
Contact info
L10, 100 Creek Street, 4000, Brisbane, Australia
- 13 ALEX
- hello@alex.bank
- www.alex.bank
4.8
Excellent
973 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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very easy process funds were available…
very easy process funds were available within a week highly recommend Alex bank!!!!
November 2, 2026
Outstanding service
Professional. Responsive. Service. Efficient. Effective. Happy client!
October 30, 2026
The Guys from Alex bank were excellent
The Guys from Alex bank were excellent, easy to deal with, I would highly recommend them to anyone.
Thanks
October 22, 2026
Alex was very good and informative with…
Alex was very good and informative with information
October 29, 2026
Reply from Alex Bank
Thanks for the 5-star review Deborah! 💜
Service was great
Service was great, speaking with real helpful people made it so much easier.
And the rates and options provided me with exactly what I needed.
October 28, 2026
Reply from Alex Bank
Thanks for the 5 star review Daryl. Real people delivering human banking is what we are about. Glad you got what you needed! 💜
Reply from Alex Bank
Thanks for the 5-star review Craig. We find communication is key at Alex.Bank and are glad it unlocked a great experience! 💜
Reply from Alex Bank
Thanks for the 5-star review Christine! Speed is the name of the game at Alex Bank!
Reply from Alex Bank
Thanks for the 5-star review Jordan!
Incredibly helpful and easily…
Incredibly helpful and easily accessible, made the whole process a lot less daunting.
October 19, 2026
Reply from Alex Bank
Thanks for the 5-star review Shariah. We know the process of securing a loan can be daunting. Happy to hear that we at Alex Bank made the process just that little bit easier!
Reply from Alex Bank
Thanks for the 5-star review Steven! Simple, easy and very clear is exactly what we aim for, so it’s great to hear we nailed the experience for you 💜
Quick loan application approval
October 15, 2026
Reply from Alex Bank
Thanks for the 5-star review Saurabh! Helping customers reach a great outcome quickly is exactly what we're here for. 💜
Great communication and got everything…
Great communication and got everything sorted out very quickly. Everything was done properly.
October 14, 2026
Reply from Alex Bank
Thanks for the 5-star review Jacob! Doing things properly matters just as much as doing them quickly. Thanks for recognising the care and attention that goes into delivering a great customer experience. 💜
Reply from Alex Bank
Thanks for the review Thomaz!
Reply from Alex Bank
Thanks for the 5-star review Cassandra! A happy customer makes for a happy bank 😊 We're so pleased to hear you had a great experience banking on Alex. 💜
Reply from Alex Bank
Thanks for the 5-star review Scott! 💜
It was a good experience quiet easy to…
It was a good experience quiet easy to do an quick
September 29, 2026
Reply from Alex Bank
Thanks for the 5-star review Michael! 💜
Good to deal with easy to progress…
Good to deal with easy to progress through the steps
October 9, 2026
Reply from Alex Bank
Thanks for the 5-star review Peter! 💜 Glad you found the steps easy to navigate!
Very efficient with their service
October 7, 2026
Reply from Alex Bank
Thanks for the 5-star review Manav! 💜
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