Alffie Reviews 

182
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 177 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the supportive staff and dedicated team members for guiding them successfully through challenging coursework with remarkable patience, clarity, and genuine personal encouragement. Consumers also highlight the exceptional customer service, intuitive user interface, and remarkably fast response times that make the online learning journey completely smooth and thoroughly engaging. Some reviewers were not happy with certain course requirements, pointing out the major difficulties involved in completing mandatory recorded performances and managing strict scheduling rules. A few users additionally mentioned feeling confused by unsupportive administrative procedures, irrelevant learning topics, or troublesome difficulties regarding practical workplace placement arrangements.

What people talk about most

Customer service

Customers consistently note positive experiences with customer service, expressing deep appreciation for the... See more

User experience

Customers had positive experiences with user experience, highlighting how easy the platform was to navigate... See more

Service

Users describe positive interactions with service, highlighting helpful and supportive staff who provide... See more

Response time

Reviewers highlight positive aspects of response time, noting that consumers receive fast and productive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hierro was kind and very helpful, I am happy to talk to him when I call Student Support because I know I will be listened to and my issues will be solved easily. I am also very happy with Jaclyn su... See more

Rated 5 out of 5 stars

I have had 2 coaching calls with Kymberley for early childhood and she has been so kind and patient with helping me everytime.

Rated 5 out of 5 stars

Elanor is a wonderfully funny, kind and patient Assessor. I am extremely thankful that she is there to calm me down and lift me up. I am appreciative of the time and effort she gives me as my neuro-sp... See more

Rated 5 out of 5 stars

I just completed a course with Alffie online training and just want to say how grateful I am to them. I went at my own pace and support was available from the wonderful trainers whenever I needed it... See more


Company details

Verified business

Trustpilot has verified this business is government-registered. We’ve confirmed it maintains an online presence and shows no matches on warning or sanction lists.

Government registration: 32606780214

  1. Career and Education Provider
  2. also in
  3. Education Center
  4. Educational Institution

Contact info

4.8

Excellent

TrustScore 5 out of 5

182 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.8

All reviews

(182)

180 reviews in the last 12 months

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Rated 5 out of 5 stars

Kymberley Was kind enough to take the…

Kymberley Was kind enough to take the time to walk me through the questions I was having difficulty understanding and showed tremendous patience and generosity in their support. I’m incredibly grateful.

November 5, 2026
Unprompted review
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Rated 4 out of 5 stars

My experience

When I first studying with alffie to gain my certificate 3 individual support it was a few years ago I have mental health issues and wasn't sure if I could get it done I had a few issue with certain area with afflie where I was going to give up but I had got assign with Jenny who I become to trust and with her help to push me in the right direction as of yesterday I am fully qualified after a long road I now say that I am so happy Jenny was amazing she help me with the role plays I felt comfortable with her you are a amazing lady Jenny thank you so much for everything you did 😊

October 28, 2026
Unprompted review
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Rated 5 out of 5 stars

Outstanding Support from Jenny

Jenny has been an absolute delight to work with while supporting my client through her studies and assessments. Her encouragement, kindness, and positive feedback have made a significant impact throughout the journey.

Jenny was always proactive, responsive, and quick to assist with any questions or support we required. Her dedication and genuine care did not go unnoticed and were truly appreciated.

The Alffie team is incredibly fortunate to have someone like Jenny. Thank you, Jenny, for all your support, guidance, and commitment.

October 15, 2026
Unprompted review
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Rated 5 out of 5 stars

I want to express my gratitude to Alfie…

I want to express my gratitude to Alfie Support staff, namely Chelsea and Jennifer.
They helped me a lot in order to understand the right approach to the course material.
Thank you, guys for timely and encouraging support.

October 9, 2026
Unprompted review
Rated 5 out of 5 stars

Reema was amazing

Reema was amazing. She outlined everytging i need to say in my session. It was so much easier answering the questions face to face.
Great job Reema

October 8, 2026
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Rated 5 out of 5 stars

Good Experience

I had a good experience with Alffie. Kymberley was very helpful and supportive during my course and placement. She always explained things clearly and was patient when I needed help. I really appreciate all her help. Thank you

October 1, 2026
Unprompted review
Rated 4 out of 5 stars

Role play assessment task

The discussion with Reema today was very informative, Reema guided me in the correct path for my assessment task, Role play discussing questions to ask a real life education support co-ordinator. Our conversation was very professional and ran smoothly.
Thank-you, Reema for your ideas, opinions and advice.

October 1, 2026
Unprompted review
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Rated 1 out of 5 stars

Just withdrew from Cert 3 individual…

Just withdrew from Cert 3 individual support. Incredibly boring and irrelevant subjects presented as walls of text.
Multiple site/proofreading issues.
Expecting students to have people willing and able to spend hours filming silly roleplays is horrible.
Silly gatekeeping of hours with some subjects taking literally seconds to finish with others take days but the same time is allocated to each with subjects not being opened until the time has passed.
Marking appears to be done by the assessors just searching keywords, eg If you write something in your own words it is always wrong but if you cut and paste the course notes it is correct.

Honestly just a horrible experience and I feel the course is designed to have students drop out so they get their money without having to deal with the students.
So disappointed I was really looking forward to this course. Will enrol in TAFE instead.

September 30, 2026
Unprompted review
Rated 1 out of 5 stars

Did not like this coursework at all!!!

Did not like this coursework at all!!!! The having to do recorded performances is horrible,and if you don't have a few people who are willing to go online and learn &read scripts and act out constant scenarios then you aren't passing. That's the end of that.

June 20, 2026
Unprompted review

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