Alka Reviews 

I received best roadside assistance and recommending to everyone Alka insurance.
Good customer support. Thank you.

A mafia owning the insurance business. Of course it TRYG owning all the insurance companies in denmark.

I had my insurance with ALKA for 8 years, paying on time and never used it once. I tried to use it once for a physio therapy for an injury but they refused to pay.
For the last 4 years I have been paying for dentist insurance, and same story.

I got my car insurance moved recently and there was an issue with the payment method.

They canceled all my insurances and refused to continue my account even after paying. I tried to go to another insurance company but they are all under the same head of the mafia TRYG with different names and they are all refused to give insurance.

I researched the web and found that they are obligated by law to offer Ansvar insurance on the car so I can drive it again. The customer service on the phone acted surprised like he didn't know about the law, but then offered me a very expensive insurance for me to refuse it. 1000kr a month for liability insurance with Vej help.

Of course their AI will reply to this story with some refined message.
They just don't care about people.

Think twice before relying on ALKA's accident insurance

Please be aware: my brother was hit by a car and almost killed. He walked out between parked cars when the light had just changed from red to yellow, and another car, driving in the inner lane at around 50-55 km/h, came through and hit him. His head and body struck the car and smashed the window.

ALKA (Ulykkesforsikring) will not help, and he is left with all the bills himself.

I'm not saying my brother should have crossed between the cars. But when you pay for an accident insurance (ulykkesforsikring), you expect to be able to use it when an accident happens, no matter who was at fault.
I will make sure that everyone that I know, knows this!

It was a vey nice experience. The CS Jetli was very helpful and i get the information and help that i am not expectiing
Jetli Tran is a rockstar⭐️⭐️⭐️⭐️⭐️⭐️
Happy customer here
Marian fra Viborg

Good customer service,very willing to help with their clients concerns.

I have been called 8 time in the last 2 days from 6 different numbers, all of which go to an automated message saying Alka Forsikring have tried to contact you and will try again.

DO NOT TRY AGAIN. I HAVE INSURANCE AND I HAVE ALREADY TOLD ONE OF YOUR SALES TEAM I DO NOT WANT INSURANCE WITH YOU. STOP RINGING ME.

The speed at which I was attended to them after the particular staff agreed to look into my Case

A one service and always ready to help

The worst company I've ever dealt with. We have our innboforsikring with them.

We received a bill from them for cleaning after minor fire. The problem is that there never should have been a bill with them since the cleaning company (Belfor) never touched any loose standing property in our house. They only cleaned what was part of the house and I cleaned our belongings at the same time. This is reflected in the report from Belfor as they only mention the cleaning that they did.

This cleaning company has now supposedly told Alka that they did clean the furnishings (an outright lie) and Alka had decided to choose the word of these people over their own customer even though the truth is reflected in the cleaning report.

A criminal company that values profit over customers. They only seem cheaper upfront because when the time comes, they will do anything to get your money.

Great experience from start to finish. I was involved in a no-fault accident early in the morning, and by late morning I already had a hire car with my claim being dealt with. Within 24 hours, my damaged vehicle was collected, and just one week later it was repaired and back on the road.The call handler was brilliant — easy to deal with, professional, and answered all my questions and more. Adam, the transport manager, ensured a perfect handover, explaining the car's functions clearly and outlining everything that was required. The body shop did a fantastic job. I was initially concerned as it wasn't a Mercedes-approved shop, but I couldn't have asked for more — they made my car look brand new. Overall: professional, easy to deal with, and exceeded expectations from start to finish. Thank you Sean for all your help and getting me back on the road.

Personen var flink og god til at informerer omkring spørsmål, kunne sit kram. Og så en god pris.

From the very beginning, the experience has been extremely disappointing. I repeatedly had to call for updates, as there was no proactive communication. On multiple occasions, the person assigned to my case was unavailable, which significantly delayed the process. The claim took nearly a month to resolve, which I find unreasonable.

Additionally, I am deeply concerned about the outcome. I was informed that compensation would reflect the equivalent retail value (RRP) of my two stolen bikes. However, the valuation appears to be based on a downgraded and cheaper version of one bike, and another model that is currently out of stock. This raises serious questions about the fairness and validity of the settlement, and I would like clarification on whether this approach complies with your policies and applicable regulations.

I also feel it is important to address the conduct of the representative handling my case. During our interactions, their tone came across as arrogant and, at times, sarcastic, which only added to my frustration.

Overall, I am very dissatisfied with how this matter has been handled.

I will say this is a good insurance company. They got the good team . Im appreciated 👏

Don't touch with a 10-foot barge pole. Their processes and systems don't seem to work, or else their staff aren't using them correctly. They have both gotten the transfer from another insurer and the payment period of my insurance wrong (separately, not on the same occassion) and are incredibly difficult to contact to get this easily resolved.
What's more, the invoices are never corrected in the system, nor does it give you oversight of what has been paid, so there's no "current statement" to refer to. They then follow up with ambiguous invoices which don't match what I'd expect, but there is no way in which to verify because the historical data available through their platform is lacking/incorrect.
Great for wasting time and developing stress, but not much else.
EDIT: the recommendation to reach out by phone is nice, but isn't at all helpful, as I've been doing exactly that. Waiting 30 min to talk to someone who ends up making the situation even more unclear is not a desirable outcome.

Good Company 👍👍👍

I was able to receive accurate information and resolve my questions quickly.

God tålmodig rådgivning. Super service. Tak til Hr. Andreas Broni Laurenborg for at matche vilkår og priser optimalt. Vh. Søren Bendtsen