Allied Mobility Reviews 

1,542
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 306 reviews, reviewers overwhelmingly had a great experience with this company throughout the entire purchasing journey. Customers frequently praise the dedicated staff for their professional helpfulness and the clear, detailed demonstrations provided during vehicle handovers. Consumers also highlight the remarkably smooth delivery service and express deep satisfaction with the overall quality of the provided vehicles. Some reviewers were not happy with occasional delivery delays or minor oversights encountered during the vehicle handover process. A few people also mentioned experiencing unexpected waiting times, scheduling mix-ups, or missing documentation when receiving their new cars. These isolated scheduling issues occasionally caused frustration regarding the expected arrival times of their transport solutions.

What people talk about most

Staff

People report positive experiences with staff, highlighting that team members are consistently polite,... See more

Service

Consumers find service to be positive, highlighting a smooth, professional, and stress-free experience from... See more

Delivery service

Customers consistently note positive experiences with delivery service, often highlighting how quick and... See more

Product

Clients share positive opinions on product, expressing high satisfaction with their new vehicles and home... See more

Customer service

Reviewers mention positive feedback about customer_service, noting that communication is consistently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely first class process from beginning to end. Very prompt response from first enquiry about changing our WAV & within a week new vehicle had been ordered after a visit from Tim from Allied M... See more

Company replied

Rated 5 out of 5 stars

Bit of a late review. But i wanted to shout out a lad called Oliver who works in the west mids (stoke) kind of area... last summer my sister was diagnosed as terminally ill she was already in a whe... See more

Company replied

Rated 5 out of 5 stars

Great experience. Local sales manager Monique was really excellent. Organised a demonstration very quickly and talked us through the process thoroughly. What a nice person. Vehicle delivered after onl... See more

Company replied

Rated 5 out of 5 stars

From start to finish, an excellent service from AM. Although there was a delay due to the manufacturer, AM kept us informed at every step and in the end the vehicle was delivered sooner than we expect... See more

Company replied


Company details

  1. Mobility Equipment Supplier
  2. Motor Vehicle Dealer

Written by the company

Allied Mobility is the UK's leading wheelchair accessible vehicles specialist. We supply a wide range of new and used wheelchair accessible cars to suit a variety of needs. All of our wheelchair accessible vehicles are available to buy, rent or lease via the Motability Scheme. We also have a fleet of mobile service vans that provide safety checks, repairs and vehicle servicing right outside your door.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(1,542)

301 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My new WAV vehicle

I would recommend Allied Mobility to anyone wanting a WAV vehicle the service all the team provided to us was second to none and I carn’t thank them enough 👍

August 21, 2026
Rated 5 out of 5 stars

ALLIED MOBILITY ARE ANAZING

Im so happy with my disability motor i can now get out with my family its going to make such a difference.And the Gentleman that brourght my new motor showed us everything so we know how to use the motor. Id also like to thank karen again for getting us to where we are now.

August 20, 2026
Allied Mobility logo

Reply from Allied Mobility

Hi Dan, thank you for taking the time to leave this 5-star review. We're glad to hear that you had a great experience working with Karen and the delivery team. We'll be sure to pass your kind words on to them.

Best wishes,
AM.

Rated 5 out of 5 stars

Courteous and informative staff on…

Courteous and informative staff on ordering and on delivery

August 20, 2026
Allied Mobility logo

Reply from Allied Mobility

Hi Jane, thank you for taking the time to leave this 5-star review. We're glad to hear that you had a good experience.

Best wishes,
AM.

Rated 5 out of 5 stars

Excellent service

Allied Mobility were very good at communicating and kept me informed at each stage of the process. Thank you so much for the delivery experience and demonstration of the WAV system.

August 19, 2026
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Reply from Allied Mobility

Hi Beryl, thank you for taking the time to leave this 5-star review. We're glad to hear that you had a great experience with our team.

Best wishes,
AM.

Rated 1 out of 5 stars

No one calls you back.

I bought my vehicle from Sirus and had great service during sale and after care. However my experience with Allied has been terrible. Trying to get a response to fix my vehicle's tailgate and ramp has been difficult. Still awaiting a response.

I will be looking at alternative suppliers when i renew in 18 months.

August 13, 2026
Unprompted review
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Reply from Allied Mobility

Hi Kevin,
Thank you for your feedback, it helps us improve what we do. We're sorry to hear that you're unhappy with your experience. We can see that you're currently in contact with our Customer Services team regarding the issues you've raised, and they are actively working with you to resolve these matters.

We appreciate your patience and hope to resolve this for you as soon as possible. If there's anything else you need in the meantime please let us know.

Best wishes,
AM.

Rated 5 out of 5 stars

Professional service patient…

Professional service patient demonstration and thorough product knowledge
Excellent communication and prompt delivery

August 18, 2026
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Reply from Allied Mobility

Hi Murray, thank you for taking the time to leave this 5-star review. We're delighted to hear that you had a good experience working with our team.

Best wishes,
AM.

Rated 5 out of 5 stars

The entire process was very easy and…

The entire process was very easy and hassle free .quick and easy process

August 17, 2026
Allied Mobility logo

Reply from Allied Mobility

Hi Andrew, thank you for taking the time to leave this 5-star review. We're delighted to hear that you had a good experience working with our team.

Best wishes,
AM.

Rated 5 out of 5 stars

Staff have always been helpful

Staff have always been helpful. The sales person gave a good demo and the delivery man went over things again at handover.

August 18, 2026
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Reply from Allied Mobility

Hi Clare, thank you for taking the time to leave this 5-star review. We're delighted to hear that you had a good experience working with our delivery team.

Best wishes,
AM.

Rated 5 out of 5 stars

Allied were very helpful

Allied were very helpful, with the whole process of me getting my WAV. Ryan at the NEC and Monique deserve special mentions.

August 17, 2026
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Reply from Allied Mobility

Hi Dave, thank you for taking the time to leave this 5-star review. We're delighted to hear that you had a good experience working with Ryan and Monique, we'll be sure to pass your kind words on to Oliver.

Best wishes,
AM.

Rated 5 out of 5 stars

Allied motor where fast and very…

Allied motor where fast and very helpful. I am pleased with my experience with them.

August 17, 2026
Allied Mobility logo

Reply from Allied Mobility

Hi Yvonne, thank you for taking the time to leave this wonderful 5-star review. We're delighted to hear that you had a good experience.

Best wishes,
AM.

Rated 5 out of 5 stars

OLIVER THE HERO

Bit of a late review. But i wanted to shout out a lad called Oliver who works in the west mids (stoke) kind of area... last summer my sister was diagnosed as terminally ill she was already in a wheelchair due to a past accident.. Sadly we lost her in Feb this year. Oliver was extremely proactive and paitient with our needs and enabled us a lot of flexibility freedom, and independence in her final months. It would of been so much more difficult without Olivers due dilligence and care in getting us sorted as swiftly as he did..

December 4, 2025
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Reply from Allied Mobility

Hi Craig, thank you for taking the time to leave this wonderful 5-star review. We're deeply sorry for the loss of your sister and would like to send our sincere condolences to you and your family.

We're delighted to hear that Oliver was able to support you during such a difficult time. We'll be sure to pass your kind words on to Oliver.

Best wishes,
AM.

Rated 5 out of 5 stars

Vehicle arrived on time

Vehicle arrived on time, washed nice and tidy, the delivery guy again explained the controls for using
the ramp.

August 7, 2026
Allied Mobility logo

Reply from Allied Mobility

Hi Robert, thanks for leaving this 5 star review. We're delighted to hear that you had a great experience with our delivery team. Best wishes, AM.

Rated 5 out of 5 stars

Hassle free

Hassle free, smooth process from ordering to delivery

August 14, 2026
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Reply from Allied Mobility

Hi Lorraine, thanks for leaving this 5 star review. We're delighted to hear that you had a good experience. Best wishes, AM.

Rated 5 out of 5 stars

Great Experience.

Our experience with Allied mobility was very smooth.

We needed a WAV for our daughter and they went through a few options with us and test drives to decide what would be suitable.

Extremely helpful and gave us all the information we required to make it a smooth journey in getting what we needed and wanted.

Very pleasant staff members, polite & very professional.

We would use Allied again in the near future and we would recommend to others also.

August 14, 2026
Allied Mobility logo

Reply from Allied Mobility

Hi Jane, thanks for leaving this 5 star review. We're delighted to hear that you had a great experience with our team. Best wishes, AM.

Rated 5 out of 5 stars

Straightforward application process

Straightforward application process. Home demonstration of suitable vehicles.
Delivery quicker than expected.
Staff were very friendly

August 7, 2026
Allied Mobility logo

Reply from Allied Mobility

Hi Anne, thanks for leaving this 5 star review. We're delighted to hear that you had a great experience with our team. Best wishes, AM.

Rated 4 out of 5 stars

I JUST FOUND OUT THAT THE PRE…

I JUST FOUND OUT THAT THE PRE INSPECTION WAS DONE RIGHT EVEN THO YOU HAVE STAMPED THE BOOK AS I RAN OUT OF WASHER WATER HAD TO FILL IT UP BUT CAR IS BRILL

August 14, 2026
Allied Mobility logo

Reply from Allied Mobility

Hi Simon, thanks for leaving this 4 star review. We're delighted to hear that you had a good experience and thank you for your feedback. Best wishes, AM.

Rated 5 out of 5 stars

Everything covered at the handover .

Everything covered at the handover .
Initial demo and followup until handover efficient and honest.

August 13, 2026
Allied Mobility logo

Reply from Allied Mobility

Hi Terence, thanks for leaving this 5 star review. We're delighted to hear that you had a great experience with our team. Best wishes, AM.

Rated 5 out of 5 stars

A great service

A great service, with knowledgeable and caring staff, who wxplained the process and gave detailed instructions on the use of the car

August 13, 2026
Allied Mobility logo

Reply from Allied Mobility

Hi, thanks for leaving this 5 star review. We're delighted to hear that you had a great experience with our team. Best wishes, AM.

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