Allsopp & Allsopp Group Reviews 

No coordination, no communication, and no Ejari filed, leaving us without water and electricity.

Our move-in with Allsopp & Allsopp was badly organised from start to finish. Our agent, Chloe Pepworth, did no coordination with the landlord. When things went wrong, they blamed the landlord for being unresponsive instead of taking responsibility for organising the move.

We were told nothing in advance. The day before move-in day we reached out to ask how we would get the keys and let them know we wanted to get in at 11am. With less than 24 hours’ notice, the agent said no, 4pm only. Then we found out the previous tenant was still in the building and moving out the same day we were moving in. This is despite the fact that we had payed for the property for this day. The agent said there is nothing she can do about this, and its essentially only her responsibility to get the contract signed and the money sent, so this was not part of her scope of work.

Neither we nor the landlord were told what needed to happen. In Dubai, it is customary for agents to file Ejari or provide overviews of the process to both parties including what is needed to be done, in what order, and by what deadline, to facilitate a smooth process. The agent didn’t file our Ejari or give us any deadlines.

Because the previous Ejari hadn’t been cancelled by the previous tenant, we couldn’t connect water or electricity and have had to find hotel accommodation for 2 nights so far. The landlord still hasn't accepted our new Ejari so we are unsure how much longer we will have to go without water or electricity.

We contacted the Allsopp & Allsopp's WhatsApp for urgent help on move-in day since our agent was not able to help and got only an automated reply. We followed up the next day during office hours and still had no response.

We paid for the property from move-in day and got none of the service you’d expect from an agent. We have paid our full agency fees for horrific service and zero expertise, from both the agent and the company. Not recommended.

Extremely disappointing experience with Allsopp & Allsopp. Think carefully before trusting this agency with your money.

I rarely leave negative reviews, but I believe prospective tenants deserve to know what happened to me.

I paid AED 100,000 toward renting an apartment through Allsopp & Allsopp. Before the apartment was ever handed over to me, I experienced an unexpected family bereavement and contacted their representative to explain my circumstances and explore cancellation.

I made it very clear that I was concerned about my financial commitments and needed to understand my options.

Their representative reassured me that cancellation should be absolutely fine, discussed arranging the refund, and requested my bank details to return the funds.

Not once during those discussions was I informed that cancelling would cost me AED 14,500.

I proceeded with the cancellation, signed the requested paperwork, and waited for my money.

Only afterward was I informed that they intended to deduct AED 14,500, citing contractual clauses that had never been brought to my attention during the cancellation discussions.

Let me be clear:

I paid AED 100,000. I never received the apartment. I explained my financial concerns before cancelling. Their representative discussed returning my money without mentioning the deduction. And now I am being told I will lose AED 14,500.

I understand that contracts contain terms and conditions. What I cannot understand is why a professional real estate agency, fully aware of a client’s circumstances and concerns, would discuss cancellation and refund arrangements without clearly explaining such a significant financial consequence.

For a company of this size and reputation, I expected considerably more transparency, accountability, and professionalism.

My advice to anyone considering renting through Allsopp & Allsopp: Get absolutely everything in writing, including the exact amount you will receive back if anything changes. Do not rely on verbal reassurances or messages suggesting that a refund will be straightforward.

A company’s reputation should not be measured by how professionally it collects your money, but by how fairly it treats you when something goes wrong.

I am still disputing the AED 14,500 deduction and hope the company’s management will resolve this fairly.

Until then, based on my experience, I cannot recommend this agency.

absolute scammers worked there for 6 months didnt get paid they keep your commision and find excuses not to pay you. pay for your own ticket accomadation parking everday then when its time to get paid they find excuses not to pay you. stay well away and dont waste your time if your thinking about working for them. when i joined was 24 people non of them stayed more then 5-6 months.

Catherine McHugh is an excellent broker responsive knowledgeable and professional. Catherine understood our requirements provided honest advice and made the whole process smooth and stress free. Highly recommended!

My experience with the company was nothing else than positive and the agent Amal was the reason. She made sure that i picked the perfect choice of apartment in terms of everything, then made sure that i was comfortable with the process of proceeding and payment and the communication with the landlord until i got the keys. Im very happy with the experience and wish her best of luck and success because she does everything to help yyand make things done! The best i worked with!

I had a great experience dealing with Amal. She was extremely professional, responsive, and helpful throughout the entire process. She made sure that everything was completed quickly and efficiently. I would definitely recommend Amal to anyone looking for a reliable and professional real estate agent in Dubai. Thank you again, Amal, for the excellent service!

Very disappointed with the service so far. A week after payment, I still have no Ejari, only one working key, and unresolved handover issues (a window that doesn't open). Communication has been slow and at times confusing - unrelated issues get mixed together instead of being addressed directly. For an agency with so many procedures in place, execution has been well below expectations.

An extremely disappointing and damaging experience with Allsopp & Allsopp

My experiences with Allsopp & Allsopp were consistently negative and resulted in significant financial and operational losses. The company's conduct regarding the management of my property reveals a pattern of serious mismanagement and practices that, in my view, fall far short of standard professional and regulatory expectations.

Allsopp & Allsopp failed to fulfill the contractual management obligations for which they were paid. Despite the management fee being paid in full upfront, the company retained the funds without delivering the agreed-upon services.

The contract presented by the company was based neither on a verified rental valuation or market data nor on a confirmed prospective tenant. Instead, it relied entirely on speculative and inaccurate assumptions. Fees were calculated based on these inflated projections; yet, when the projections proved incorrect, the company retained the full financial benefit of its miscalculations.

Throughout the process, the company made misleading statements, caused unnecessary delays, and obstructed the lawful termination of the contract.

In my experience, this behavior demonstrates misleading representations, unjust enrichment, a failure to adhere to fair business practices, and clear financial detriment to the investor.

When it comes to collecting payments, staff act quickly and apply pressure. However, if you have a problem or an inquiry, you are left waiting in vain for over four weeks for a simple response.

I strongly urge future clients to exercise caution before entering into a business relationship with this company.
As far as I can see, we are not the only customers who have had such damaging experiences, specifically with the property management.

But The Good News:
After switching to a different partner, our property was rented out within a single day.

It was good experience

Writing this feedback for Property Management, which is an absolute disaster. I have assigned this company to my two apartments in Dubai and everything, what is possible goes wrong and at the end of the day, I have to everything on my own. I have escalated this to the manager Cherry, who seems not to be able to fix her team (Nuralein) or they simply do not know, how to do their job. I am spending extra money to fix what they caused, so ridiculous. I am abroad and I thought I can rely on them, but that is not possible, very sad and very unprofessional. Please avoid them from very far!!!

Tom Cocksedge was able to get my furnished property rented when all others failed , he recognised the market potential and although I was not prepared mentally to accept a low rent, I do not regret it at all , it was the best decision , I got my rent and a lovely family. Tom followed every detail and concern from both parties . I do appreciate his sincere effort to make sure both myself as landlord and the tenant were happy and settled . Thank you Tom , highly recommended ❤️❤️❤️

Niomi, the Principal of Social Property Group is an absolute professional who will go out of her way to resolve anything you may encounter. Her business runs on word of mouth, not publicly very well publicised but once you engage her with your property management, you will count your lucky starts you found her. Exceptional service, and such a lovely person who sincerely cares about her clients and takes pride in her work.

Olivia Phillipot was excellent and the house I ended up renting was not on my radar or list of buildings, but Olivia understood my preferences and requirements and took initiative to show me units as per her understanding of what I would like and value as a tenant. I immediately committed to the home and confirmed everything a day later.

The experience with Amal Muhumud was beyond expectations. I was impressed by her dedication, approach to the client, her professionalism and hard work. She was always available to answer all my questions and solve all my concerns. Cooperation with her is highly recommended.

The Real Estate Agent assigned (Ben Constantinou) was professional from the beginning - fast, clear communication and honest approach. Highly recommended!

My property service representative (Amal Mahamud) was highly professional in her approach, she new her job well and managed to deliver the goods as per my requirements in a short period of time
Well done👍🏻

Great deal done by Callum. Smooth, fast, and transparent!

Excellent experience. Appropriate and abondant communication/availability. Great service and delivery above expectation. I truly recommend.

I had the pleasure of working with Tom Porter over the course of a few months and he is truly outstanding. Start to finish he had me covered. He is patient and friendly, and conducts himself with the highest professional standards. Available at all times to answer your questions. On top of that, Tom was backed by one of the leaders in the real estate industry in Dubai, meaning there was always a team ready to handle many administrative tasks effortlessly. Would highly recommend Allsopp and Tom Porter in particular!

Terrible customer service never again