Alm. Brand Forsikring Reviews 

I rarely come across such a high level of incompetence and such a complete lack of accountability from a company.

After spending five to seven hours of my own time going through our bank accounts, payment records, and every communication we had and had not received, I finally managed to piece together what had happened. It should never have taken this much time and effort for us to understand a problem that could and should have been prevented by the insurance company.

To summarise, the adviser who arranged our policies failed to register us correctly for Betalingsservice. Nobody informed us of this. Apparently, payment reminders were sent by ordinary post, as if we were still living in the 1900s and communicating by horse and carriage, rather than using the readily available Digital Post system or simply picking up the phone.

We NEVER received any letter.

As a result, for months we were completely unaware that payments were not being made correctly. As new customers, we relied on the adviser who visited us and arranged the policies to explain the payment arrangements and ensure everything was set up correctly.
It was part of our SIGNED contract that HE would set up Betalningservice.

Only about a month ago did the company finally contact us through Digital Post, at which point we immediately responded and discovered that one of our policies had effectively been going unpaid for months without our knowledge.

So I have several very simple questions:

* Why was Betalingsservice not registered correctly in the first place?
* Why were we never informed that the payments were not being processed as expected?
* Why were reminders sent by ordinary post instead of Digital Post, when we demonstrably received and responded to the digital notification immediately?
* Why did nobody attempt to call us?
* And why, after all these mistakes and communication failures, is the company still unwilling to take responsibility and make a genuine effort to retain us as customers?

The situation has been made even worse by the inconsistent and contradictory information we received whenever we contacted customer service. Rather than taking ownership of the problem and helping us resolve it, different people seemed keen to shift the responsibility elsewhere, with nobody willing to acknowledge that anything had gone wrong.

What is particularly frustrating is the company’s refusal to offer a meaningful gesture of goodwill. Given the mistakes made during the initial setup, the inadequate communication, the time we have wasted trying to understand what happened, and the contradictory information we have received, offering a substantial discount would be the bare minimum I would expect from a company that genuinely values its customers.

Instead, we continue to receive excuses and explanations about why none of this is their responsibility.

We will be switching insurance providers. In the meantime, I will continue to share my experience because prospective customers deserve to know what they may be dealing with. Based on our experience, this company has failed to deliver on every promise made, failed to communicate important payment information effectively, and failed to take responsibility when things went wrong.

What makes this experience even more disappointing is that we were actually persuaded by this company’s adviser to switch from Tryg to them. We were told that Tryg was a large insurance company that did not really care about its customers, whereas Alm. Brand was a smaller company where everything was closely monitored and customers received a much more personal, customer-oriented service.
Not true at all.

I filed a claim regarding my Ejerskifteforsikring. It was automatically rejected, without even considering any of the evidence submitted. I continue inquiring about my claim and they even made up clauses in my contract to reject the claim. When confronted they simply told me to go to court if I wanted to.
Getting an insurance with them is a waste of money, if you follow my advice just choose any other company.

It was a really fast and pleasant process.

If you take the time to spam call me and don't want to speak with me in English, then at least have the decency to say goodbye instead of hanging up like an a-hole.

Good service

But expensive but good customer support well informed and always happy to call if need help

I recommend this insurance very good and faster to assist the costumer

Quickly response 💪😄👌

I had o good conversation with thecustomer service personnel. My worry was well taken care of.

I skifted insurance company after more then 8 years, and now Pay les then half for same services.

I ordered a couple insurance online and everything worked out smoothly.

Didn’t cover my insurance

This is the most unprofessional insurance company I have ever seen.

The representative handling our case was very efficient,very responsive , polite.
The same representative handled our case throughout.The insurances were set up and we had cover the same day.
A pleasant experience.

Worst experience ever.
I just chanced insurance from Alm. Brand
I didn’t get informed about a short unsubscribing, so them I saw a odd amount they wanted to draw from my account a declined. If I had known I would have paid!
Here the scam alm. brand do.
They sent you an invoice for every insurance that you keep with them which I think is odd.
That means if you miss a payment they will add 100kr on each invoice.
So if you keep all your insurances with alm. band as they want’s you to do say 7 as I had they charge you 700kr if you miss a payment.
Just keep it in mind if your considering alm. brand as you insurance company.

very easy to apply to, and a fair price, among the best companies

a worthwhile campaign for insurance

It was very easy to set up. The user experience is intuitive, makes the process easy to follow .