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alpha innotec Reviews 

37
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TrustScore 2.5 out of 5

2.3

Boiler Manufacturer
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Company details

  1. Boiler Manufacturer
  2. also in
  3. Air Conditioning Store

Written by the company

▫️➡️ Wärme vom Pionier. Einfach fürs Leben. alpha innotec entwickelt und produziert seit 1998 Wärmepumpen in Deutschland. Damit zählen wir zu den Pionieren der Wärmepumpentechnologie. Mit Erfahrung und Know-how liefern wir Heizlösungen, die den Alltag erleichtern. So gestalten wir eine Zukunft, in der verlässliche Wärme selbstverständlich ist. ▫️ ➡️ Heiztechnik, die das Leben leichter macht. Unsere Wärmepumpen lassen sich einfach integrieren und intuitiv bedienen. Ob zuverlässiges Heizen im Winter oder angenehmes Kühlen im Sommer – sie bringen Komfort und ein gutes Gefühl in dein Zuhause. So wird aus moderner Heiztechnik eine Lösung, die den Alltag entspannter macht. ▫️ ➡️ Einfach gedacht. Klar gemacht. Gute Heiztechnik muss nicht kompliziert sein. Sie muss vor allem einfach funktionieren – Tag für Tag. Deshalb entwickeln wir Wärmepumpen mit Blick auf einfache Nutzung und bewährte Qualität. Einbauen, einschalten, wohlfühlen – so einfach kann verlässliche Wärme sein. ▫️ ➡️ Technik mit Nähe. Persönlich verbunden. Für Fachbetriebe sind wir mehr als ein Hersteller. Wir sind Begleiter, Ideengeber, Möglichmacher. Mit praxisnahen Schulungen und persönlichem Service erleichtern wir ihnen die Arbeit. Und auch nach der Installation bleiben wir an ihrer

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2.3

Poor

TrustScore 2.5 out of 5

37 reviews

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2.3

All reviews

(37)

19 reviews in the last 12 months

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Rated 1 out of 5 stars

One of my Alpha Innotec GS boilers has…

One of my Alpha Innotec GS boilers has malfunctioned for over six months. The original installer business has 'disappeared' and the small business taking over simply does not respond to calls. I last contacted Alpha Innotec one month ago who said they had passed my query to one of their experts. (This is not a minor fault which can be tweaked) Sadly no response. Winter is nigh and I am concerned I will be without heating. It's appalling that such expensive kit basically has zero UK service/ repair capability. Trying to go green is absolutely hopeless in situations where there is zero support. Perhaps we should all try and buy British.
If anyone knows of a reliable service engineer in the SW please let me know.

February 23, 2026
Unprompted review
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Reply from alpha innotec

Hello,

thank you for sharing your experience. We understand your concerns, especially with winter approaching and your heating system not working as expected.

We aim to provide reliable support through our service partners, and we regret that you have not yet received the assistance you were expecting. If your issue is still unresolved, please feel free to contact us again so we can review the current status of your request.

Best regards
Your alpha innotec team

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Rated 1 out of 5 stars

Keep your hands far away from this…

Keep your hands far away from this company. Their aftersales support is zero. In our case they are denying for all support or to sell spare parts because their importer has changed in our country. So no support for customers who has bought device from the old importer. Unbelievable!!!!!

October 19, 2026
Unprompted review
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Reply from alpha innotec

Hello,

thank you for your feedback. We regret that the change of importer in your country has led to this negative experience.

Service and spare parts supply are handled through our respective local partners and therefore depend on the structures and responsibilities in each market. Changes in distribution can unfortunately also affect these processes.

We understand your frustration and regret that you were left with this impression of alpha innotec.

Best regards
Your alpha innotec Team

Rated 1 out of 5 stars

Had the pump for five years now and its…

Had the pump for five years now and its been terrible. Continual faults and totally unreliable. As for customer service its non existent in the UK. Only contactable via the internet, if you do phone its to Germany and no one is able to or wants to speak English. The company representing them in the UK appears not to hold any spares so it takes at least two weeks or longer to get anything and that is after ages of trying to find who the reps are. The UK side of things is appalling although the UK guys do try their best but their hands appear tied. I wonder if Alpha Innotec can really be bothered with us here. Anyway, the time has come to scrap the pump and this time its a Vaillant. Never again.

March 22, 2026
Unprompted review
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Reply from alpha innotec

Hello,

thank you for sharing your experience so openly. We understand how frustrating it is to deal with repeated faults and long waiting times – especially when support is difficult to access.

At the same time, situations like this can be influenced by various factors beyond the product itself, such as local service structures, spare parts availability and system-specific conditions. That said, your experience with communication and support in the UK is clearly not what we aim for.

If the situation is still ongoing, you are welcome to reach out again so the case can be reviewed once more.

Best regards
Your alpha innotec team

Rated 1 out of 5 stars

2 alpha innotec heatpumps - 2 failures

I have had 2 alpha innotec heatpumps, both of which have failed, the first after 5 years, the second after 2 years in mid December 2025. I am still waiting for a a replacement heat pump. Their communication and support is extremely poor. I note their cut and paste response to other complaints but very little actions.

February 13, 2026
Unprompted review
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Reply from alpha innotec

Hello,

we are very sorry to read about the experience you describe. Having two failures and then waiting for a replacement – especially in the middle of winter – is understandably very frustrating.

We also regret that you felt poorly supported during this process. That is certainly not the experience we want customers to have. If the situation is still unresolved, you are welcome to contact us again so that the case can be reviewed once more.

Best regards
Your alpha innotec team

Rated 1 out of 5 stars

Absolutely atrocious service and…

Absolutely atrocious service and support from this company who we have purchased an SWP691 from. Sent several requests for UK support - no answer. Disgraceful.

January 12, 2026
Unprompted review
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Reply from alpha innotec

Hello,

we’re very sorry to read about your experience and that you haven’t received the support you were looking for. That’s certainly not the level of service we aim to provide, especially when help is urgently needed.

We hope the situation has improved in the meantime. Please feel free to let us know if support is still required – we want to make sure your issue is properly addressed.

Kind regards
Your alpha innotec-Team

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Rated 5 out of 5 stars

Fantastic

Fantastic - Adie the engineer was great with the communication. Went above and beyond with helpfulness on how to work the heatpump. Would highly recommend the company.

Malcolm - Wirral

December 11, 2025
Unprompted review
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Reply from alpha innotec

Hello,

thank you very much for your kind words!
We’re thrilled to hear that Adie could support you so well and that you found the guidance on using your heat pump helpful. Your recommendation means a lot to us!

Best regards
Your alpha innotec-Team

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