Alphamega.com.cy Reviews 

# Unacceptable Delivery System and Arrogant Customer Service

I ordered an electric blanket from Alphamega's online shop, selecting delivery to a branch of my choice on Saturday, when I normally visit for my grocery shopping.

I arrived at the branch around noon on Saturday, but my order had not arrived. Later that afternoon, I received an SMS informing me that the item was ready for collection, but that I had to collect it by 11 p.m. **the very same day!**

I could not make a second trip that day, so I returned on Sunday morning, only to discover that my collection code had expired.

The locker screen instructed me to contact branch personnel. I did exactly that, but the staff had no idea how to resolve the problem and were unable to open the locker to give me my purchase. They simply took my mobile number and said they would investigate, without explaining when or how I could collect my order.

What makes this experience particularly unacceptable is:

- **No warning whatsoever** was given during the online ordering process that collection had to take place within such a ridiculously short period.
- The product was an **electric blanket, not perishable groceries**, so there was no reasonable justification for such an urgent collection deadline.
- Although customers are offered a choice of delivery date, the staff arrogantly informed me that **it was entirely up to Alphamega when to deliver**. Why offer a choice of dates if the company does not intend to respect it?
- No information was provided about what happens when a collection code expires or how customers can recover their purchases.
- Even after following the instructions displayed on the locker screen, branch personnel were completely unable to help.

A customer should not have to visit a supermarket three times to collect a simple online purchase, especially when the problems are entirely caused by the retailer's own procedures.

**An appallingly designed collection system, inadequate customer support, and an arrogant attitude towards customers.**

At the time of writing, I still have not received the electric blanket I ordered.

Alphamega needs to understand that offering online shopping involves more than accepting orders and payments. It also requires respecting customers' time, clearly communicating collection conditions, and ensuring that staff can resolve problems when their systems fail.

**UPDATE – 15 November 2026**

The situation has become even more ridiculous. When I checked my order online, Alphamega's system displayed a new collection date of **1 January in the year 0001**, between 12:00 and 20:00!

To make matters worse, my order is marked **"Completed"**, although I have still not received my purchase.

This is not simply poor customer service. It is a seriously malfunctioning online ordering and collection system, with no effective procedure for resolving problems when something goes wrong.

I have a screenshot documenting this absurdity.

Very good staff , friendly and helpful even the foreigners working. Small bakery counter but always full of products👍Butchery and fish shop very nice, fruit and vegetables always fresh,cashiers on top👍. Only the black point the alleys are small to pass if someone is there already, not a big problem we cannot push the walls. Mr Littiere.

The customer feedback process is unnecessarily complicated and difficult to access. If I find it challenging, I can only imagine how difficult it may be for elderly customers. A QR code providing direct access to the rating page would make the process much simpler and more accessible.

While there is a wide choice of products in most shops (except for the smaller ones like Mandria), the quality of food in the vegetables section is a shame (ντροπή!). There are often rotten, melting vegetables. Finding fresh vegetables is a lottery; the packed vegetables or fruits have a good first layer that you can see, but there are rotten ones hidden underneath. I also got trimmed cheese with mold, although way before the expiration date. The non-fresh or rotten food seems to be sold more and more often (and at very high prices). I faced this at Limassol Ayia Fyla, Mandria, Paphos. I raised it each time, I got money back for some rotten products, but the situation is getting worse every day. The only reason I shop there is the convenience of the locations, and the need for many products in one go. Otherwise Alpha Mega would be on my NO list.

Good experience

The staff is polite and patient even with difficult customers

..........

Alphamega is the place to shop
It’s always a pleasure, and never a flop
Whatever you want it’s always there
With prices just right and always fair

We regularly see friends both old and new,
The staff have welcoming smiles for you
We use the cafe, a nice place to relax
And enjoy a drink before we make tracks

And laden with bags were homeward bound
We’ll be back next week to the best shop in town.

Excellent service, good product quality and good prices

The best supermarket ,very good prices, many products, very clean and gentle workers.

I found everything.good quality, many options to buy many things

Great choice, however Mandria store could be improved with a deli counter. We buy our cheese , cold meat and bacon from sklavenitis in geroskipou because of this. Also lack of parking creates a lot of problems at busy times

Great shop, helpful staff

Hi, I've been shopping at this store for several years. Everything's great. The only downside for a while now has been the cheese and cold cuts staff. Not all of them, but two who don't seem to want to work. I once bought cold cuts and asked for half a kilo of thin slices because my kids don't like thick ones, and the lady indignantly cut them until I gave up and ordered less. It's the same with cheese. I asked for a kilo of slices, and to speed things up, the lady cut 30 of them, which is a kilo. Time for a change.Kiti Dromolaxia AlphaMega

This is an excellent supermarket with great prices and amazing service. There are always good offer and promotions which makes shopping here very worthwhile. The staff is friendly, helpful and always ready to assist, especially at the checkout counters where they really try to help and serve customers quickly. I also appreciate that the shopping trolleys are free to use. Overall, this is a very customer-oriented supermarket that truly cares about its customers and their shopping experience. I highly recommend it.

Fast services, clean and good staffs❤️

Horrible customer service at the store in Metropolis. I bought 2 loaves of bread and wanted them sliced. Employee refused and said they didn’t do that. When I reminded her they always have, she just shrugged her shoulders and walked away. I doubt I will shop here again.

Excellent service. Food.Quality

Visited their Engomi store on Sunday 9.11.2025 and ordered ofton kleftiko and must say the lady that served me gave me a portion consisting of two very small pieces of meat and plenty of onions!! Surely someone should supervise the servers making sure customers get value for money. Considering what I had is the most expensive food they serve they definitely did not give me value for money!

Extremely disappointing experience. The delivery service is utterly unreliable. Not only did they completely miss the scheduled time slot, but they waited two full hours before informing me they wouldn’t be coming at all — with zero effort to offer an alternative or make things right. I was left with no choice but to cancel the order, and now I have to wait several days just to get my money back before I can even buy what I need elsewhere. This service seems designed only for people who have nothing else to do but sit around all day hoping groceries might eventually show up. Totally unacceptable. I won’t be using it again and strongly advise others to avoid it.