Incompetent, liars!
I have been waiting for my son to be added to my carte tiers payant since January 2026. He was in it the year before, but somehow this year they decided not to add him! Every time I call, they tell me to be patient, they are sorry, it will take 2-3 weeks. So I have been along every 3 weeks from January to april. It is April now, and this is what they say each time I call (at least 5 times now), to be patient! I even sent documents they had asked and still nothing! However, I pay for his card monthly and then I also need to pay the doctors, pharmacies etc. They even increased the monthly payment withiut any warning. They are really incompetent!
Reply from Alptis
Dear Ms. Weerasinghe, We sincerely apologize for the inconvenience you have experienced and fully understand your dissatisfaction with this ongoing situation.
We confirm that your complaints are being processed and that a thorough review of your file is currently underway. Adding your son to your health insurance card, as well as the documents you have submitted and information related to your premium, are receiving careful and priority attention.
We are making every effort to provide you with a clear, complete, and definitive response as soon as possible, allowing us to resolve your situation and provide you with all the necessary explanations.
We sincerely regret the lack of responsiveness you have experienced and remain fully committed to providing you with a service that meets your expectations.
Sincerely, Laurent from Customer Relations
